Gateway Mortgages Ltd Reviews 242

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet friendly demeanor. Many people highlight the excellent service received, noting that the team genuinely cares about their customers and goes the extra mile to ensure a smooth and stress-free process. Reviewers frequently mention the quick response times and efficient communication, which greatly contributes to a positive experience. The overall sentiment indicates that customers feel well-informed and supported throughout their interactions, with many appreciating the personalized advice and guidance provided. The company's ability to simplify complex processes and secure favorable outcomes is a recurring theme among satisfied users.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

Second time using Vanessa at gateway mortgages and we couldn’t fault her at all, from the word go she was on it straight away, very efficient, communication was brilliant let us know every step of ou... See more

Company replied


Company details

  1. #57 of 86 best companies in Mortgage broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Everything has been made so easy for…

Everything has been made so easy for me! I spoke to Vanessa really early on when I wasn’t even sure that getting a mortgage was in reach and she has been reassuring, professional and organised.

22 May 2023
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Reply from Gateway Mortgages Ltd

Thank you Nancy for your review.

Rated 5 out of 5 stars

Throughout the entire process

Throughout the entire process, from start to finish I was kept in touch by phone or email regarding the state of my mortgage application.
Any queries I had were dealt with efficiently and I always received an email straightaway to confirm back to me and resolve any concerns I had.

It has been a pleasure dealing with gateway mortgages, to which I can confirm will definitely be using their services in the foreseeable future.

Thank you for all your help, with obtaining my mortgage.

17 May 2023
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Reply from Gateway Mortgages Ltd

Thank you Paul for your review.

Rated 5 out of 5 stars

Hi I got my Morgage with Ashley and she…

Hi I got my Morgage with Ashley and she has been amazing and very helpful. She has guided me and my partner the right way to get our first morgage for our first home. She’s very helpful and always listens to our concerns and questions. The process has been easy thanks to Ashley.

10 May 2023
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Reply from Gateway Mortgages Ltd

Thank you Priya for taking the time to write us a review.

Rated 5 out of 5 stars

What a fantastic team at Gateway Mortgages

Vanessa and the team acted for ourselves to broker the best mortgage deal possible and truly came through on their word. Vanessa had to arrange for a mortgage for us not once but twice as our original purchase fell through and the level of customer care was impeccable.

I would highly recommend Vanessa and the team to anyone that asked for my opinion on a mortgage broker to use. Thanks again for all your help with our purchase.

5 May 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you Dean for the review, we are pleased you were happy with our services.

Rated 5 out of 5 stars

A True Hero

James Hardy is an absolute hero! I trust this man with my life more than my dad. When I first sat down with this James I didn’t even have a clue what a mortgage rate was but now I could tell you most things about buying a house. Not only is this man ridiculously good looking but he takes time to help you every step of the way! Everyone told me how stressful it is buying your first property but I haven’t had any stress at all because this 6ft 2 beautiful Human has done literally everything for me.
What a blessing god has created for this planet.

5 May 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you Ashton for taking the time to write a review.

Rated 5 out of 5 stars

James is a great man very professional…

James is a great man very professional very polite and a great guy, James will do his up most best to get you the mortgage you need .

26 April 2023
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Reply from Gateway Mortgages Ltd

Thank you Warren for taking the time to write James such a wonderful review.

Rated 5 out of 5 stars

We couldn’t recommend James Hardy and Karen enough.

We couldn’t recommend James Hardy and Karen enough, they were extremely helpful throughout and made getting our mortgage a smooth and relaxed process. We were always able to get hold of them both and they kept us updated the whole time. We would 100% recommend Gateway Mortgages.

28 February 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us a review.

Rated 5 out of 5 stars

Brilliant service

Was recommended Gateway from a friend and can’t fault them. Ashley and George have been great in dealing with everything. Quick response to emails has made the whole process really straightforward and stress free

19 April 2023
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us a review.

Rated 5 out of 5 stars

Top tier service

Gateway Mortgages helped us with porting our existing mortgage to our new home and they’ve been extraordinarily helpful. I’d especially like to thank Vanessa who was always a phone call/email away all times of the day. I’d highly recommend to family, friends or whoever.

6 April 2023
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for taking the time to write us such a wonderful review.

Rated 5 out of 5 stars

Amazing service, 5 stars!

Amazing service from Ashley and the team. We hit a few blocks with another mortgage advisor in getting a joint application through. Ashley went above and beyond to help us get everything in the right place to successfully complete on our house purchase. From start to finish they were knowledgeable and informative and really listened to what we needed which is something we haven't experienced elsewhere. Would never go anywhere else going forward and cannot recommend them enough!

20 December 2022
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you Victoria for taking the time to write us such a lovely review.

Rated 5 out of 5 stars

Five star mortgage service

We dealt with James Hardy, he was extremely helpful throughout the entire experience & made getting our mortgage an enjoyable experience, always able to get hold of him & kept us updated along the way, 100% recommend

10 March 2023
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Reply from Gateway Mortgages Ltd

Thank you Tommy for taking the time to write us a review.

Rated 5 out of 5 stars

We have used Gateway mortgages for…

We have used Gateway mortgages for years and every time it has been a stress free experience. We had some home improvements that needed doing and after having a meeting with James and him working out all the calculations, we got the ball rolling and started the process. We have managed to do our kitchen/utility refurbishment, and we couldn't be happier. Karen and George kept us in the loop with what was happening, meaning that I didn't need to call or chase the solicitors. Once again thank you to the Gateway team for all your hard work.

3 March 2023
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Reply from Gateway Mortgages Ltd

Thank you Stephen for our glowing review.

Rated 5 out of 5 stars

I cannot rate these guys highly enough

I cannot rate these guys highly enough. They go above and beyond to help you. You will get the best rates available to you for your mortgage.

But once you have your mortgage in place the service does not end there, you will be contacted by very polite and helpful members of staff that will assist you in any way they can to help your move go as smoothly as possible.

My personal experience was with Venessa and Karen. I can honestly say our move would not of happened without them.

3 March 2023
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Reply from Gateway Mortgages Ltd

Thank you Liam for taking the time to write such a lovely review.

Rated 5 out of 5 stars

#Review

We would like to thank Vanessa and her assistant Karen for everything they have done for us to get us the house we wanted and the advice they gave us too. They kept us up to date with everything and we couldn't be much happier with their service as they were so quick, great staff 👏 and a great company. Always will recommend to anyone to use gateway Mortgages.
Love from Anna, Paul, Alisha & Ethan xx

30 January 2023
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Reply from Gateway Mortgages Ltd

Thank you for your review

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