product received ahead of time as committed, in good shape as packed, and the great assistance and support of Rasool who is always in quick reply every time i asked something. thanks Rasool, thanks ge... See more
Company replied
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I ordered a laptop from these people to ksa and i had a flight in 8 days aswell, at first i was skeptical that i might not end up getting it on time but vincent helped me throughout the whole proce... See more
Company replied
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
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It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.5
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bought a quite expensive monitor
Bought a quite expensive monitor - but on arrival the bezel was wonky and the picture had a dark shadow in the centre. contacted them but they wont simply replace - they want to claim on the manufacturer warranty!! what after a few days???!!! they have NO RETURNS POLICY - if its broken when delivered its YOUR PROBLEM and not theirs. dont buy anything from these guys that is expensive. They want pictures and videos and then they decide and then they will contact the warranty people etc.... a good company should simply replace within a week of delivery. really shoddy... considering that the things they sell are high priced items AVOID AT ALL COSTS.
27 April 2020
Unprompted review
Reply from gear-up.me
Dear Stuart,
Thank you for your review and for providing valuable feedback. We are sorry that you are experiencing an issue with your monitor and we are here to help.
Please note that our return policy is available on our website (https://gear-up.me/returns-exchange). In case the product is DOA or broken on arrival we proceed with the replacement. Later reporting of the issue (as in your case) falls under Warranty Claim and then it has to be forwarded to the manufacturer’s service center to be evaluated to exclude CID (Customer Induced Damage).
We are always taking care of the warranty claim and urging our partners’ service centers to resolve the warranty claim as soon as possible and in favor of our customers.
Thank you for your understanding.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me
More Options, Great Prices!
I've been looking for a decent GPU with a reasonable price to complete my gaming set up. Visited Gear-up.me and found a beast instead without hurting my pocket. Check XFX Vega 64 Liquid Cooled on their website and you might be interested!
26 August 2018
Unprompted review
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