This is a borderline scam. I purchased a t-shirt off of their website and when it was received it was the complete wrong color and not as pictured. I asked for a replacement item to which they agree... See more
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This is a horrible company. The clothing item I bought was VERY deceptively marketed. The item is just smooth polyester and all the detail that appears to show in the marketing pictures is just an ima... See more
Sadly didn't read reviews first. Ordered and made the mistake to pay extra for quicker shipping. Days later and it still hasn't shipped or even been told anything to do with my order. Emailed to just... See more
Company replied
One star solid. Incredibly poor fit on two completely different products. The overall quality is also not great. Fabric is not high quality, image rendering is mediocre. Not mad, just won't buy f... See more
Company replied
Company details
Information provided by various external sources
Best place to shop for 3D-printed hoodie, sweatshirt, T-shirt, legging and other TeeAllover clothes!
Contact info
United States
- gearhumans.com
1.5
Bad
368 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Scammers. They advertised a Back to the Future Christmas jumper as being a "Chunky knit pullover sweater keeping you warmth in cold weather", it is still on their website described as such. When it turned up it was a cheap shiny polyester sweatshirt with the design printed onto it. I opened a case in PayPal for false description of the product and in order to get a refund I had to spend £16 sending it TRACKED, back to Vietnam, where Gearhuman refused to accept or sign for the parcel so they could deny I ever sent it back. PayPal sided with them and I lost my money. I will never buy from them again. The sweater ended up coming back to me again, I can't get rid of the damn thing. Also note their default copy and paste response below does not even acknowledge the problem, they really don't care.
4 August 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience it has caused during your shopping with us.We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
Please see more about our Return and Refund Policy here: https://gearhumans.com/. We would like to apology for any discomfort you have faced with. Maybe there was an error with our system leading to this unhappy experience. We appreciate that you bring it to our attention, we will immediately check it again. If it is possible, we would like send you a small gift to express our deepest apology. Please contact us via email support@gearhumans.com.
Thank you and we would like to say sorry.
If I could give a lower score I…
If I could give a lower score I would!!!!!
Your shipping said 5-7 days. Well today is the 7th day and tracking has confirmed it will still be another 3 days! I needed my order by today for a trip I was planning...
This is complete BS and I will NEVER order from this site again!
4 August 2021
Reply from Gearhumans
We are so sorry that you do not satisfy with your order. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we have mentioned in the email, there are some useful information that we think you would like to know:
- Produce: after you place your order, we will prepare to produce, the estimated time of this process is about 7-10 business days.
- Delivery: when the produce process finishes, your item will be packed and shipped. Estimated delivery time is about 10-15 business days.
Because we are a Print on Demand Cpmpany so we need time to produce and ship it out. There is also a blooming of COVID-19 again leading to the delay in shipment. We will keep following up with the shipping provider. Please do not worry.
We hope that you can sympathize with us in this tough time. Besides, we are responsible for the package until you you receive it.
I ordered three shirts size XL
I ordered three shirts size XL. I received 2 small and only one XL. It took almost a month to get besides. I will never order from them again. The small shirts were ones that I really liked. By the time I return them it will probably take 2 months and I will not deal with them.
28 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry that you do not satisfy with your package. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
If it is possible, please send us some photos which clearly show the size tag so that we can report to our production department for the best solution. We need the photos as the evidence so that we can try to ask our production department for compensation. Please kindly send these via our email support@gearhumans.com.
If you ordered 3XL and receive size S( small) instead, it is defintely our fault, we have responsible for this mistake. Please contact us, we can provide the best solution for you.
Gearhumans Support Team.
Nonexistent Return Policy
I purchased an item based on the product picture and not the product description. It is not what I wanted and their return policy is nonexistent. I was willing to pay shipping back and to receive store credit instead of a refund and that was still not sufficient to accept the return. I will not be purchasing anything else from them.
Their copy/pasted responses to reviews is insulting. I do not recommend purchasing anything from them.
28 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry to hear that you are not satisfied with the item you have received. You can read more about our Return and Refund Policy here: https://gearhumans.com/pages/refund-return-policy.
We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
Gearhumans Support Team.
Horrible - Do Not Buy
I bought 3 hoodies from here. They are horrible quality. All three have black stains on the inside. The material is shiney and all 3 of them smell like chemicals. The customer service is non existent. I reached out multiple times and just got the same canned response. I will never order here again.
27 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
If it is possible, please send us some photos which clearly show item's problem so that we can report to our production department for the best solution. We need the photos as the evidence so that we can try to ask our production department for compensation. Please kindly send these via our email support@gearhumans.com.
Gearhumans Support Team.
Do yourself a favor and stay FAR away…
Do yourself a favor and stay FAR away from these people. I ordered a simply shirt a LONG time ago and have yet to receive it. Tracking it says it's still in China. I MAY get it or I may not. Who knows at this point as it's been so long I no longer have need of it and realistically, who cares. I've asked for a refund but haven't heard anything back from them.
So if you're reading this, then you've probably seen their response. Ignore it. It's a lie. They say that for EVERY negative review. Look at their responses and you'll see that they're basically identical. I've emailed their "support" email and have NEVER received a response. Like I originally said. Do yourself a favor and stay FAR away from these people. They give online sales a bad name and drive people to use the basic Amazon sales models. At least you know their legit...
15 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
There was some error with our system so some emails are missed by accident, we really sorry about this. We will check again all email and reply to you as soon as possible, please wait for us. Besides, we will try to figure out the best solution for both of us so please do not worry. Thank you.
Gearhumans Support Team.
BAD.
Bought 2 shirts for a gift that looked great on the website. When I finally received them...WHAT ARE THEY MADE OF?? Good question, the material felt like a cheap tent, sure enough when I looked at the tag it said "INGREDIENTS: Super Soft High Quality Fabric"
I swear. They are TERRIBLE QUALITY AND LOOK CHEAP. Not sending it back as I don't want them having anything more to do with my bank account... AND-after the fact- I found it actually says on their website's Return Policy:
"Please Note: We will not accept the refund request if customer does not like our material." Wow.
12 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
I placed an order for my wife's…
I placed an order for my wife's birthday over a month in advance.
The item was finally delivered, 4 days in advance of her birth date.
I'm now a satisfied customer!
9 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
A scam website
A scam website, i've been trying for 2 weeks to get my money back for items that were never shipped and now have to file a dispute with my bank. I'm assuming the positive reviews on here are fake from bots they created. My phone number and email have also had a massive increase in spam since giving them my information. Every hour I have multiple numers calling my phone labeled as "Scam Likely" by my carrier. Do not let them waste your time & money.
4 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
AVOID
AVOID! Thought I was buying from a company in America: turned out, item was supposedly shipping... from CHINA! I am still waiting delivery & my daughter's birthday gift missed her birthday by at least ten days now. Companies selling online should be required to note where their products will be shipped from... so buyers can avoid purchasing from them! As I said, "AVOID!"
3 July 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Item never arrived...
29 June 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future. Please send us your order number via mail support@gearhumans.com, we will immediately help you to resolve the problem. We make sure that we will bring the best solution for both of us.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Avoid, more or less a scam
I ordered an item, it came and it was completely off (they even asked for a design "tip" before I completed the purchase). In discussing with them, they said my computer monitor was off. I am trying to figure out how to work with them but they have no idea how to run a business.
They will come and post a thoughtful and helpful response to this review, their public eye is more important than taking care of their customers.
Look at their responses on here, all the same generic BS, just shows how much they really care
4 June 2021
Unprompted review
Reply from Gearhumans
Hi Zak Evans, thank you for leaving a review here. We always care about our customers and try our best to bring the best solution for both of us. For a tip, we just set up it on our website in case some customers would like to send a tip for us as a compliment. And if it brought some inconvenience for you so we hope you can sympathize with us in this situation.
We are also sorry for the late response in resolving your email. We will quickly send you an email back and hope that it could solve the issue. Once again, we really care about our customers and do not want our dear ones to have any bad experiences when they choose our store. Thank you and hope you have a nice day.
I ordered a 5x for my husband with…
I ordered a 5x for my husband with custom name. They sent me a 2x and my order doesn’t even show the customer name in which I placed and shows a XL on order. Everything was completely wrong and then they told me they sent what I asked for so they will correct it for me but then make me pay another shipping fee. Seems like a scam to me. Not satisfied at all. Shirt was supposed to be a Father’s Day gift
3 June 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused.
Gearhumans Team.
Seems like they intentionally default…
Seems like they intentionally default the size to small and then refuse to accept returns.. I ordered and immediately sent an email that the size was wrong and they wrote back that they don't accept returns even though i can show a screenshot that claims if it's the wrong size you can return the item.
31 May 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we provided via email, we make orders on demand and it took about 10 days for producing your order then we sent it right after. The shipping agent may a little bit late and we are working seriously again with them. We hope you can understand for us in this situation.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
Updated - they made it right!
****Updated to let everybody know, they shipped the right size, it has arrived and they were great. It was a hassle in the beginning, but they made it right. I'd buy from them again****
In the middle of a return and I've sent them two pictures; first one was the "wrong" format. The second is a PDF, which anybody with an internet connection can open and they say they can't open it because the file size is too large. If you're running a business and can't open files that are "too large" maybe you shouldn't be in business...
I ordered a youth large, they sent a youth small. I'll update once or if they decide to process the return on the error they made. Also, it takes over a month from order date and you have to prod them to give you shipping information.
6 May 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we provided via email, we make orders on demand and it took about 10 days for producing your order then we sent it right after. The shipping agent may a little bit late and we are working seriously again with them. We hope you can understand for us in this situation.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
DONT ORDER! Scammers
I ordered from them over three weeks ago. I paid for express shipping emailed them several times with the order number and never heard anything back. I called the phone number several times and went through to ringing for over a minute. As i kept calling it started to go quicker and quicker straight to voicemail. Worst company ever. Im disputing the order and payment method through paypal. An im going to someone else. If zero stars were possible, they would receive that rating.
5 May 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we provided via email, we make orders on demand and it took about 10 days for producing your order then we sent it right after. The shipping agent may a little bit late and we are working seriously again with them. We hope you can understand for us in this situation.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. The products are way overpriced for the quality received. RETURN POLICY IS A JOKE. They do not allow you to return the product and you must pay shipping on both products to exchange (if they approve it). Customer service is appalling. Sizing is off. Shipping took over a month. Basically every aspect of a good company is lacking here.
5 May 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we provided via email, we make orders on demand and it took about 10 days for producing your order then we sent it right after. The shipping agent may a little bit late and we are working seriously again with them. We hope you can understand for us in this situation.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
Worst experience ever!!
If I could give this company zero stars I would. I searched this company for weeks before ordering, all said it was pretty good. I ordered a sweater for my husband in March. Website said I would have shipping information within 72 hours.. this was not the case. Which is fine since it was coming from Singapore. Then April came and heard nothing. So I called the company.. THE PHONE NUMBER IS FAKE!! So I emailed them and emailed them. Finally after spamming their inbox I finally got shipping information and they advised me that I would get it. It took almost two months to get my order! The sweater was not only not showed up with holes in the packaging but was very thin!!! I'm telling all my friends not to order from here as I will never! DO NOT ORDER FROM THIS COMPANY!!!
4 May 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we provided via email, we make orders on demand and it took about 10 days for producing your order then we sent it right after. The shipping agent may a little bit late and we are working seriously again with them. We hope you can understand for us in this situation.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
THINK I WAS SCAMMED...READY TO DISPUTE…
THINK I WAS SCAMMED...READY TO DISPUTE PAYPAL CHARGE, Placed order 4-4-21 and have yet to hear from anyone, when I call the number they have its a voice mail that mailbox is full, also sent 3 emails with order # and status and never received any response...DONOT ORDER FROM THEM.....SHAME ON THEM!!!!!....also reading all the responses on other reviews and there all the same, no personal customer service
22 April 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
As we provided via email, we make orders on demand and it took about 10 days for producing your order then we sent it right after. The shipping agent may a little bit late and we are working seriously again with them. We hope you can understand for us in this situation.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
I ordered from gearhuman for the first…
I ordered from gearhuman for the first time a couple of months ago and I never got my package. I never got notified that my packaged couldn't be delivered to my apartment address and after I tried to fix that, it never got delivered. Horrible company.
16 April 2021
Unprompted review
Reply from Gearhumans
We are so sorry for any inconvenience we caused you during the process. We promise to work again with our production department and resolve all the problems affecting our customer's experience. Gearhumans hopes you will pardon the mistake and will continue to be a customer of our company in the future.
We are always here to listen and try our best to bring the best service to our customers. Your feedback gives us the motivation to improve our service day by day and we would love to hear it. An apology is no substitute for good service, but we want to offer one on behalf of Gearhuman. We are once again sorry for the inconvenience caused. Can you please email us at support@gearhumans.com and let us know the exact problem and we will try to provide the best solution for both of us.
Gearhumans Team.
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