I was delighted with the service I received from Geberit UK. It’s often so difficult to contact an actual person (as opposed to AI) but in this instance I did manage to talk with someone simply to rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles Just to add, I am not... See more
Company replied
Staff in the company very well trained regarding the technical issues related to the equipment , they are patient,polite and professional in their work they guided customers step by step to solve th... See more
Company replied
We had a problem fitting a new AquaClean WC, Geberit's Technical Support team was able to understand the problem, and sent the parts we needed to get everything resolved. I'm very pleased with this le... See more
Company replied
Company details
- #73 of 103 best companies in Bathroom Renovator
- #68 of 115 best companies in Bathroom Supply Shop
Written by the company
A proud part of the globally operating Geberit Group, Geberit UK brings over 150 years of expertise to the world of bathroom and sanitary solutions. With headquarters in Switzerland and a strong local presence in the UK, we’re experts in plumbing systems, innovative bathroom ceramics, and comprehensive water technology—what we call “Mastering Water.” | Geberit leads the way in promoting sustainable sanitary practices. Our focus on water efficiency, long-lasting product design, and resource conservation means customers enjoy not only best-in-class performance, but also environmental peace of mind | If you value trusted quality, innovative plumbing and bathroom solutions, and dedicated service, you’ve come to the right place. We’re passionate about transforming bathrooms and sanitary systems—making life better through smarter water management.
Contact info
Geberit House, Edgehill Dr, CV34 6NH, Warwick, United Kingdom
- 01926 516800
- enquiries@geberit.co.uk
- geberit.co.uk
4.6
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service and resolution.
1 October 2025
Reply from Geberit UK
Hi Jason,
Thanks for your feedback. We're glad to hear you received a quick resolution!
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Stephen,
Thank you for your kind words! We're thrilled to hear Wilem provided great customer service and was really helpful.
Warm regards,
Sarah - The Geberit Team
Not quite fixed yet. 
I was delighted with the ability to actually connect to the toilet remotely, but unfortunately it hasn’t fixed the problem. 
7 October 2025
Reply from Geberit UK
Hi David,
Thanks for your feedback. We're sorry to hear the issue isn't fully resolved yet. We'll reach out to you shortly to help get this fixed for you. Thanks for your patience!
Warm regards,
Sarah - The Geberit Team
Top job !
Provided quality responses very quickly- clear and concise feedback. Very helpful, many thanks !
10 October 2025
Reply from Geberit UK
Hi Chris,
Thanks so much for your kind words! We're really pleased to hear you found the feedback clear and helpful.
Warm regards,
Sarah - The Geberit Team
Well satisfied
After searching for some time, geberit recommended a company to me that they use that had the part I required.
I ordered through them and I had the part in a few days.
14 October 2025
Reply from Geberit UK
Hi k.connolly,
Thank you for your review. We're glad to hear we were able to connect you with the right supplier and that the part arrived quickly!
Warm regards,
Sarah - The Geberit Team
Excellent advice which is what I needed.
9 October 2025
Reply from Geberit UK
Hi Richard,
Thanks for your feedback. We're pleased to hear that the advice provided was exactly what you needed!
Warm regards,
Sarah - The Geberit Team
A polite young man arrived on time and…
A polite young man arrived on time and rectified the fault immediately. I would rate him 10 out of 10
9 October 2025
Reply from Geberit UK
Hi Marian,
Thank you for your kind review. We're delighted to hear that Lewis was able to resolve the issue promptly and made a great impression. I'll be sure to pass on your feedback to him!
Warm regards,
Sarah - The Geberit Team
Customer service very helpful
8 October 2025
Reply from Geberit UK
Hi Jeff,
Thank you for your feedback. We're really glad our team were helpful!
Warm regards,
Sarah - The Geberit Team
Work was done well
Work was done well, and completed properly. 1 less star as communication wasn't great, and a few issues with lack of availability
7 October 2025
Reply from Geberit UK
Hi Aquadapt,
Thanks for your review. We're really pleased to hear the work was completed properly and to a good standard.
We're sorry to hear that communication and availability weren't ideal. Your feedback is appreciated and will help us improve.
Warm regards,
Sarah - The Geberit Team
Professional & Fast Service
Had a problem with our geberit aquaclean mera toilet as the remote control as well as the panel control stopped working all of a sudden and wouldn't reconnect. After unsuccessfully going through some instructions with the customer advisor a technician was arranged to come and rectify the problem. The technician came and sorted out the problem in no time.
4 September 2025
Reply from Geberit UK
Hi Mr.Ashfaq,
Thank you for your feedback! We're glad to hear our technician was able to resolve the issue quickly for you.
Warm regards,
Sarah - The Geberit Team
Very helpful service
Eventually after waiting over 20 minutes on the phone between Geberit and the shower spares company I received very quick and helpful service all questions were answered
3 October 2025
Reply from Geberit UK
Hi Pauline,
Thanks for your review! We're glad we could assist you and answer all your questions. Sorry about the initial wait time - we appreciate your patience and are happy we could help once connected.
Warm regards,
Sarah - The Geberit Team
Great service
Experience was great, staff very knowledgeable and helpful, especially Bobby who saved the day!
25 September 2025
Reply from Geberit UK
Hi Marty,
Thank you for the kind words! We're thrilled you had a great experience and that our team could help - especially Bobby! He'll be thrilled with your feedback.
Warm regards,
Sarah - The Geberit Team
High quality products
High quality products. Was a manufacturing issue with one of them but problem answered promptly.
2 October 2025
Reply from Geberit UK
Hi Judy,
Thank you for your review. We're glad you appreciate the quality of our products and that we could resolve the issue quickly for you!
Warm regards
Sarah - The Geberit Team
They are good team
They are very good to help you out with any issues with your toilet
18 September 2025
Reply from Geberit UK
Hi Rosemary,
Thanks so much for your feedback. It's great to hear that our team was able to help!
Warm regards
Sarah - The Geberit Team
Reply from Geberit UK
Hi Paul,
Thank you for your kind words. We're pleased to hear you had a great experience with us.
Warm regards
Sarah - The Geberit Team
The engineer was very knowledgeable
1 October 2025
Reply from Geberit UK
Hi JMTingay,
Thanks for your review. We're glad to hear that Lewis' knowledge made a positive impression!
Warm regards
Sarah - The Geberit Team
Articulate and assessment from the…
Articulate and assessment from the technical team.Quickly responded to a bootable fault.
18 September 2025
Reply from Geberit UK
Hi Max & Yvonne,
Thank you for your review. We're glad our technical team responded quickly and provided a clear assessment.
Warm regards,
Sarah - The Geberit Team
What makes Geberit special is the…
What makes Geberit special is the quality and after care service
12 August 2025
Reply from Geberit UK
Hi Brian,
Thanks for your lovely feedback! We're proud to offer high-quality products and dedicated after care, and it's great to hear that it makes a difference.
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Robert,
Thanks for taking time to leave us a review. We're happy to hear you had a great experience!
Warm regards,
Sarah - The Geberit Team
Excellent service…
I have had an excellent service from geberet. My toilet was playing up, so I emailed the firm and an engineer came out within two weeks. He fixed it within an hour.
Love my loo and want it working.
Very good service.
Judith
25 September 2025
Reply from Geberit UK
Hi Judith,
Thanks for your lovely review. We're so pleased we could get your loo back in action quickly for you. It's great to hear how much you love it!
Warm regards,
Sarah - The Geberit Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.