I ordered a fan from Amazon which a part was missing. Rather than send it back I contacted the company. Took a bit of toing and froing but eventually they sent out the missing part. If it wasn't for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items,... See more
Company replied
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
Company replied
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... See more
Company replied
Company details
- #120 of 132 best companies in Appliance shop
- #88 of 94 best companies in Kitchenware Shop
- #12 of 14 best companies in Electrical appliance wholesaler
- #57 of 65 best companies in Electronics Company
- #129 of 135 best companies in Kitchen supply shop
- #15 of 18 best companies in Vacuum Cleaner Shop
Written by the company
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contact info
United Kingdom
- geepas.co.uk
3.8
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought a kettle and it stopped working…
Brought a kettle and it stopped working after only two months of use. Contacted the company. Who replaced it with a new kettle. Could not fault this company. Kept me informed about delivery. Highly recommended brilliant service
9 September 2026
Unprompted review
Reply from Geepas UK
Hi David,
Thank you so much for your wonderful feedback and recommendation. We're delighted that we were able to replace your kettle quickly and keep you informed throughout the process. It's great to know you were happy with our service.
We truly appreciate your support and kind words!
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Colin,
Thank you so much for your positive feedback. We're delighted to hear that you had a smooth ordering experience and received your order quickly. We truly appreciate your support and choosing Geepas!
Kind regards,
Geepas Customer Support
Great seller with good comms
Great seller with good comms. Selling quality product
7 September 2026
Unprompted review
Reply from Geepas UK
Hi Linus,
Thank you so much for your kind feedback. We're delighted to hear that you were happy with our communication and the quality of our products. Providing great service and quality products is very important to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Steve,
Thank you for your feedback. We're pleased to hear that the product is working well. We also appreciate your suggestion regarding a longer mains cable and will certainly take this feedback on board.
Kind regards,
Geepas Customer Support
Geepas is one of the best products.
Geepas is one of the best products.. I always trust... I use Geepas since 2009 when I was in dubai.In my home every product is Geepas.
I hade a some issue with my blender
and this guys sort it out... Smoothly
I really Thankful.
Thanks to Sreya MS
9 September 2026
Unprompted review
Reply from Geepas UK
Hi Amit kumar ,
Thank you so much for your wonderful feedback and for trusting Geepas since 2009. We're delighted that Sreya was able to resolve your blender issue smoothly. We'll be sure to share your kind words with her.
We truly appreciate your continued trust and support.
Kind regards,
Geepas Customer Support
Sreya was extremely helpful and…
Sreya was extremely helpful and supportive. I have been Geepas customer for long time and never been disappointed. Thank Sreya for your wonderful service. I will shop again
8 September 2026
Unprompted review
Reply from Geepas UK
Hi P S Chaudhary,
Thank you so much for your wonderful feedback and continued support. We're delighted to hear that Sreya was so helpful and supportive, and that you've always been happy with your Geepas experience.
We'll be sure to share your kind words with Sreya. We look forward to serving you again!
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Bharti ,
Thank you so much for your wonderful feedback. We're delighted to hear that you're very happy with your wet and dry mixer grinder. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Santhosh,
Thank you so much for your wonderful feedback. We're delighted to hear that you were happy with our delivery service. We truly appreciate your support and choosing Geepas!
Kind regards,
Geepas Customer Support
Faultless customer service
I ordered an item that did not arrive. I emailed Geepas and received a reply straight away. They gave me the option of a replacement or a refund. I asked for a replacement and it arrived the next day which was a Sunday. I was very happy with the outcome. Excellent customer service. Thank you.
5 September 2026
Unprompted review
Reply from Geepas UK
Hi William,
Thank you so much for your fantastic feedback. We're delighted to hear that our team was able to assist you quickly and that your replacement arrived promptly. It's wonderful to know you were happy with the outcome and our customer service.
We truly appreciate your support and kind words!
Kind regards,
Geepas Customer Support
Fast delivery great products
3 September 2026
Reply from Geepas UK
Hi ROSE ,
Thank you so much for your wonderful feedback. We're delighted to hear that you were happy with our products and fast delivery. We truly appreciate your support and choosing Geepas!
Kind regards,
Geepas Customer Support
Portable Bluetooth Speaker With…
I order Portable Bluetooth Speaker With Wireless Microphone Karaoke Machine
On 30th Aug and received on 3rd September almost after 2 days, website says next day delivery I do understand bank holiday but still it's delay by 3 days
Secondly on Amazon same product model GMS11204 have FM and the one I received doesn't have. To and Fro emails are on but yet awaiting for resolution.
30 August 2026
Reply from Geepas UK
Hi Anil,
Thank you for sharing your feedback. We sincerely apologise for the delivery delay and the inconvenience regarding the product specification. One of our customer service agents is currently working towards a suitable resolution.
We appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Inferior Products
I bought a kettle and toaster at a cost of £90+. After six months the kettle stopped working. I returned it after a performance trying to explain exactly what was wrong with it. They wanted a blow by blow account of how a kettle wasn't working, plus a video, despite it being under guarantee. What more is needed to know? Trying to get a replacement was a nightmare. It took from 19 May 2026 to 4 July 2026 for a kettle to be sent to me. I'm sure it was a reconditioned kettle because on 29 August 2926 it stopped working again. They wanted the same evidence of how it wasn't working. I demanded a refund for obvious reasons but since I had it for over 30 days it wasn't possible. I eventually received another kettle on 6 September 2026 which they said was new. I've yet to find out but I've no faith in GEEPAS products. The toaster has never been worth the money by performance standards and enough said about the kettle. My experience of their customer service is not good and every email they send starts with an apology. It must be their standard introduction to customers. Apologies are no good for their deliberate failures to send a new item that is under guarantee without any good reason. I think their products are inferior and will never buy another GEEPAS item.
GEEPAS have responded below with more apologies, their standard introduction, saying they want to investigate and asking me to contact them with my order number. At the moment I can't stand the thought of having to deal with them ever again so I'll need to ponder this. I've had more than enough of them.
19 May 2026
Unprompted review
Reply from Geepas UK
Hi Imogenie,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
New air fryer
I wanted a new air fryer & went on-line,saw the dual basket digital air fryer from Geepas.co.uk. The delivery service was excellent so we purchased it.
2 September 2026
Reply from Geepas UK
Hi Paul,
Thank you so much for your wonderful feedback. We're delighted to hear that you chose Geepas for your new air fryer and were pleased with the delivery service. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
I ordered a fan from Amazon which a…
I ordered a fan from Amazon which a part was missing. Rather than send it back I contacted the company. Took a bit of toing and froing but eventually they sent out the missing part. If it wasn't for the fact I had to send an email explaing the same thing a few times (even though all the info was in the email chain) I would have given them 5 stars.
20 June 2026
Unprompted review
Reply from Geepas UK
Hi Shaun ,
Thank you for sharing your honest feedback. We're pleased to hear that our team was able to provide the missing part and resolve the issue for you. We sincerely apologise for the repeated communication and any inconvenience this caused.
We truly appreciate your patience, understanding, and valuable feedback.
Kind regards,
Geepas Customer Support
The machine is very lightweight and the…
The machine is very lightweight and the quality doesn’t seem very high. I was expecting a bit better quality wise.
27 August 2026
Reply from Geepas UK
Hi Sameera ,
Thank you for sharing your feedback. We're sorry to hear that the machine did not meet your expectations regarding the quality. We truly value your comments and will take your feedback into consideration as we continue to improve our products.
Kind regards,
Geepas Customer Support
My query was resolved and the…
My query was resolved and the correspondence between the company and myself was reassuring and friendly.
With thanks to Sreya
4 September 2026
Unprompted review
Reply from Geepas UK
Hi Ann,
Thank you so much for your wonderful feedback. We're delighted to hear that your query was resolved and that you found our communication reassuring and friendly. We'll be sure to share your kind words with Sreya.
We truly appreciate your support and taking the time to share your experience.
Kind regards,
Geepas Customer Support
Been 2 weeks still not received
I have been waiting 2 weeks for my order it hasn’t come nor has there been any update on where it is.
Not pleased
27 August 2026
Reply from Geepas UK
Hi Dipa ,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Opasina ,
Thank you for your feedback. We're sorry to hear that you received the wrong colour. One of our customer service agents is currently working on your case and will do their best to resolve this as quickly as possible.
We appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
The item is well-peckaged
The item is well-peckaged. The driver is professional and polite.
28 August 2026
Reply from Geepas UK
Hi Tatiana ,
Thank you so much for your lovely feedback. We're really pleased to hear that your item arrived well packaged and that you had such a positive experience with our delivery service. It's wonderful to know that everything went smoothly, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Geepas Customer Support
Reasonably priced and delivered on time…
Reasonably priced and delivered on time as promised
25 August 2026
Reply from Geepas UK
Hi Mary,
Thank you so much for your lovely feedback. We're delighted to hear that you found our pricing reasonable and that your order arrived on time as promised. We truly appreciate your support and choosing Geepas!
Kind regards,
Geepas Customer Support
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