Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting manufacturer
  2. Lighting Shop

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful lights

The lights are very pretty. They way it’s installed is great.

23 July 2025
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Reply from Gemstone Lights

Your home must look amazing! Thank you for leaving a review!

Rated 5 out of 5 stars

Good overall experience.

Good company interactions. Always kept us informed from quote to install to app information.
The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would expect. Now it's up to our Gemstone Lights.
Amazing combinations of light shows or just as security lighting. So far so good. No more ladders.

12 July 2025
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Reply from Gemstone Lights

Sounds like you had a great experience—thank you for sharing, and enjoy the lights!

Rated 5 out of 5 stars

Great experience

Great experience. Highly recommended.

16 August 2025
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Reply from Gemstone Lights

Thank you for your recommendation and for leaving a review!

Rated 5 out of 5 stars

The owner and employees are so easy to…

The owner and employees are so easy to work with. They are all so polite and respectful. The finished product is so beautiful! Thank You!

10 July 2025
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Reply from Gemstone Lights

We are so happy to hear you had a great experience, thank you for sharing!

Rated 5 out of 5 stars

Utopian Lights and Landscaping put them…

Utopian Lights and Landscaping put them on house and very satisfied with product and their work.

24 June 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We are happy to hear you are satisfied with the lights and Utopian Lights Service. We will be sure to share your kind words with them!

Rated 5 out of 5 stars

We are very happy with OLP Brandon and…

We are very happy with OLP Brandon and our Gemstone lights! They really help to enhance our home and we wish we had done them sooner. The company was very professional from beginning to end! We would highly recommend!

4 August 2025
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Reply from Gemstone Lights

We are so happy to hear you had a great experience! We'll be sure to forward your kind words to OLP, Brandon, and the team! Enjoy your lights!

Rated 5 out of 5 stars

Enjoy the

Enjoy the lights a lot. And enjoy the variety of colours we can choice from.

Thank you
Paul & Sharon Liddle

26 June 2025
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Reply from Gemstone Lights

Thank you so much for leaving a review!

Rated 5 out of 5 stars

Don’t hesitate to get Gemstones!

I’ve been thinking of getting Gemstone for a long time, finally took the plunge and wish I had done it earlier! Love the look, the low maintenance of never getting on a ladder again, ease of the app for use and customer service throughout setup and training. Well worth the investment and highly recommend!

20 June 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thanks so much! We're glad you’re loving the look, the convenience, and the no-ladder life. Appreciate the recommendation!

Rated 5 out of 5 stars

Simply the best system out there!

We have had the Gemstone lights on our home for two years now, and the compliments we get from our neighbors is always very positive. When we got our quote to acceptance of the quote to installation was about two weeks. They installed the system in a day and their technicians were very professional and courteous! The lights are amazing! They have an unlimited color wheel of patterns to use for every holiday, not just Christmas. We had a small issue after two years and they came out in two days did a thorough inspection and repair. They did NOT hesitate to take care of the issue. 5 STAR SERVICE and PRODUCT!

24 July 2025
Unprompted review
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Reply from Gemstone Lights

Thanks so much! We're glad you're loving the lights and that everything has gone smoothly with both the product and our service. We truly appreciate your support!

Rated 5 out of 5 stars

Love our lights

Love our lights. Very happy with the installation and technical assistance given by the installer. We felt that the cost was very reasonable for what we requested. Thank you

18 June 2025
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Reply from Gemstone Lights

It was our pleasure! Thanks for leaving a review, and we hope you continue to enjoy your lights!

Rated 5 out of 5 stars

Simply Beautiful Lights

We love the strip lighting that was put around our three-story home.
In 15 years we were never able to put up Christmas lights due to the height when these lights came out I researched extensively and your products received the highest Stars.
The flood lights and landscape lights are amazing we are very satisfied with our lights our house is beautiful and I have recommended gemstone to my friends.
The app still needs work. The grouping of lights is hit or miss when you want to change the lights. The favorites definitely need more options to add. You can only have so many favorites and with the many seasons and holidays I forget which one I picked

21 July 2025
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Reply from Gemstone Lights

Thanks so much, Barbara! We're glad you're loving the lights and finally able to decorate your home. It means a lot that you’ve recommended us! We appreciate the app feedback—if you have any other suggestions, feel free to email us at app@gemstonelights.com.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Exceptional Experience from Start to Finish!

We had just come off a terrible five-month experience with another lighting company, paying for lights we couldn’t even use, so I was understandably cautious when we met with Travis, the owner of Silver Bells Lighting. But Travis took the time to sit down with us and carefully explain everything they offer, including a lifetime warranty. He made me feel confident that, as the owner, he would personally stand behind the product and make sure we’d never have another bad experience like before.

His installers Brian, Dacota, and Eli were outstanding: professional, meticulous, and clearly committed to doing things right. The lights worked perfectly from the start and have worked flawlessly ever since.

To top it off, Travis came by afterward to walk me through the app, showing me how to set timers, change colors, make patterns and everything I wanted to know.

I can’t recommend Travis and Silver Bells Lighting enough. They’re not the cheapest but clearly are the best.**

18 July 2025
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Reply from Gemstone Lights

Thanks so much for the thoughtful review! We’re really glad Travis and the team could turn things around for you after such a rough start elsewhere. We’ll be sure to pass your kind words along to them.

Rated 5 out of 5 stars

Excellent in all phases

Excellent in all phases from purchasing to installation to programing.

1 March 2025
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Reply from Gemstone Lights

Thank you for your kind words! We're so happy to hear everything went smoothly for you! Enjoy your lights!

Rated 5 out of 5 stars

Very professional and easy…

Very professional and easy installation. We love these lights and it's fun each and every night.

17 July 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for the wonderful review! We're so glad to hear the installation went smoothly and that you're enjoying the lights—it sounds like they're bringing fun to your evenings!

Rated 5 out of 5 stars

great illumination

great illumination, non-mechanical attachment to lanai mansard so you don't even notice the fixtures during the day.
Love the display options.

16 July 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for the great review! We're so glad to hear you appreciate the discreet look of the lights during the day.

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