Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting manufacturer
  2. Lighting Shop

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy with the job

Very happy with the job! The technician was professional, helpful with setting up the app, and took the time to show me different lighting options. Great service!

10 September 2025
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Reply from Gemstone Lights

We’re so happy to hear this! Have fun with your new lights!

Rated 5 out of 5 stars

Jackson and his guys were great

Jackson and his guys were great. Any questions that arose Jackson or his installer quickly answered.

31 July 2025
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Reply from Gemstone Lights

Thank you for sharing! We're happy to hear you had a great experience!

Rated 5 out of 5 stars

I made a phone call on the long weekend…

I made a phone call on the long weekend to say I could not login to my gemstone app. She came to my house within minutes to help witht the matter.
Amazing customer support.
Thank you

28 June 2025
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Reply from Gemstone Lights

Thanks so much for sharing your experience! We’re glad our team could help you out quickly!

Rated 5 out of 5 stars

Great product

Great product, I enjoy my combinations of different lights. It gives me the option of different themes for various days and occasions

3 September 2025
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Reply from Gemstone Lights

Thanks for the review! We’re so glad you’re enjoying all the different combinations and themes—sounds like your lights are making every day a little more special!

Rated 5 out of 5 stars

Many many colour and lighting options

Many many colour and lighting options, app is easy to use and program for on / off times and light settings.

2 September 2025
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Reply from Gemstone Lights

We're so happy to hear you're enjoying the lights! Thank you for leaving a review!

Rated 5 out of 5 stars

Love the thousands of options

Love the thousands of options and endless possibilities plus they make a real statement and you.will have your neighbors asking where you got your lights.

29 August 2025
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Reply from Gemstone Lights

Thanks so much for the review, Nichole! We love hearing how much you’re enjoying the pattern options and the statement your lights create.

Rated 5 out of 5 stars

Quality product

Quality product, installed by quality professionals resulting in an exceptional experience.

29 August 2025
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Reply from Gemstone Lights

Thank you for leaving a review! Enjoy your lights!

Rated 5 out of 5 stars

I love lights especially Christmas…

I love lights especially Christmas lights but i could no longer get my husband to put them up and also because of him getting older. our two neighbors got Gemstone Lights and I loved looking at them and one of them came over one time and just talked to us and I asked her about the lights so we went down to the home show and received a discount and called gemstone and had y’all install them. I love the lights.

21 July 2025
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Reply from Gemstone Lights

Thanks, Debbie! We’re so glad you love your lights and that they bring joy without the hassle of putting them up.

Rated 5 out of 5 stars

The lighting pattern and color options…

The lighting pattern and color options are many. Learning how to program the various choices takes time and practice for me. I froze the system more than once, but my rep talked me through my errors to get everything back on track.

The Colors are vibrant to mellow, and everywhere in between. I get many compliments from neighbors and am grateful that I will not have to climb a ladder to hang lights anymore

20 July 2025
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Reply from Gemstone Lights

Thanks for sharing! We’re glad you got the support you needed and are enjoying all the colors and patterns.

Rated 5 out of 5 stars

Lights of Joy

Prompt service and installer was responsive and informative. Lights look fanastic.

22 August 2025
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Reply from Gemstone Lights

We're so happy to hear your enjoying the lights! Thank you for leaving a review!

Rated 5 out of 5 stars

Gemstone Lights Are Fabulous

Installer was on time. Box is installed in my garage so it is hidden and not interfering with the esthetics of my home. I was given a brief introduction to the App...for me it is best to explore the App on my own.

19 August 2025
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Reply from Gemstone Lights

Thank you for leaving a review! If you ever need extra help with the app, check out our online tutorials: https://www.gemstonelights.com/support

Rated 5 out of 5 stars

Great product

Great product, my family and I enjoy being able to change between architectural lighting and themed lights for holidays and special events

16 July 2025
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Reply from Gemstone Lights

They really are perfect for any occasion! Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Lanai Cage Lighting

Friendly and knowledgeable sales staff. Installation took only a few hours. System is easy to use, the lighting options are endless.

16 July 2025
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Reply from Gemstone Lights

We’re glad to hear you had a great experience and that you find the lights easy to use. Enjoy!

Rated 4 out of 5 stars

Offers permanet solution to home…

Offers permanet solution to home lighting, offers a lot of options available.

20 August 2025
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Reply from Gemstone Lights

Thank you for taking the time to leave a review. We hope you continue enjoying the lights!

Rated 4 out of 5 stars

Light up my pool

They did great job on install

15 July 2025
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Reply from Gemstone Lights

You must have the most magical evenings at your pool with the lights! Thank you for taking the time to leave a review!

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