Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting manufacturer
  2. Lighting Shop

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Product and App is amazing

Product and App is amazing
Installation guys were top notch.
Very professional, very knowledgeable Could not have been better.

22 September 2025
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Reply from Gemstone Lights

Thank you so much for your kind words! We are so happy to hear your had an amazing experience!

Rated 5 out of 5 stars

It was such a great decision to go with…

It was such a great decision to go with Silver Bells & Gemstone lights. We were worried about the price but personal references made the right decision. We are so pleased with the purchase & professional service.

23 September 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you! We’re so glad you’re happy with your lights and the service—enjoy the lights!

Rated 5 out of 5 stars

They're amazing!

They're amazing!
I highly recommend Gemstone Lights to bring custom control to your homes exterior lighting.
The possibilities are endless and limited only by your imagination

23 September 2025
Gemstone Lights logo

Reply from Gemstone Lights

The options truly are endless! Thank you for taking the time to leave a review and your recommendation!

Rated 5 out of 5 stars

The customer service received was…

The customer service received was excellent and professional. I appreciated the time given on how to navigate the app and the many lighting options that are available. There are many, many designs to choose from as well as creating your own lighting if you wish to do so. My husband and I are enjoying the beautiful lighting of our home and will continue for years to come!

19 September 2025
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Reply from Gemstone Lights

We’re so happy to hear you had a great experience! Your home must look amazing with the new lights!

Rated 4 out of 5 stars

They are NOT RGBWW as stated by the sales person

The experience was not great. It was good. The crew was competent, friendly, and efficient.

10 September 2025
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Reply from Gemstone Lights

Thank you for your feedback. We’re glad to hear the crew was competent and friendly, but we’re sorry the experience overall didn’t meet your expectations. Our lights are LED RGBWW, and we’ll have our customer service team reach out to you to see how we can best assist.

Rated 5 out of 5 stars

Installers were good

Installers were good. Product seems good. Completed in a timely manner.

18 September 2025
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Reply from Gemstone Lights

Thank you for sharing your experience!

Rated 5 out of 5 stars

Aesthetically Appealing

Product can be programmed in many variables to personalize it. Easy to use the app to do such. Installation was professional, quick and flawless.

18 September 2025
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Reply from Gemstone Lights

Thank you for leaving a review!

Rated 5 out of 5 stars

Love the lights!

Awesome addition to outside lighting. Fast installation and easy to learn how to use.

10 June 2025
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Reply from Gemstone Lights

Thank you! We’re so glad you love the lights and found the app easy to use!

Rated 5 out of 5 stars

Simple but beautiful

The installers, Angel Brothers, are really professional. Very fast and efficient workers! I will recommend Gemstone lights to my friends and co-workers. In fact i have already started today.

Gemstone lights made my house look cozy and welcoming! 1000% highly recommended.

15 September 2025
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Reply from Gemstone Lights

Thank you for the kind words! We’re so glad Angel Brothers made the installation smooth for you. We'll be sure to forward your review to them! Enjoy your lights!

Rated 5 out of 5 stars

Our Gemstone Lights

The installers were very knowledgeable, informative and pleasant. They were meticulous and took the time to help us installing the APP and give a crash course. They were very patient and made fun to learn.

8 September 2025
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Reply from Gemstone Lights

Thank you for your kind words! We’re glad to hear our installers made the process easy and enjoyable. Have fun exploring the app and all the features your lights have to offer!

Rated 5 out of 5 stars

The product is great and the…

The product is great and the installation was quick and clean. Our tech explained things well and we have been enjoying it for months now.

9 August 2025
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Reply from Gemstone Lights

Thank you for sharing! We’re glad to hear you’ve been enjoying the lights and that the installation process went smoothly.

Rated 5 out of 5 stars

Roof line lighting

Excellent product and installation. Highly recommended

10 September 2025
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Reply from Gemstone Lights

Thank you for the recommendation! Enjoy your lights!

Rated 4 out of 5 stars

Like the ability to turn on and off…

Like the ability to turn on and off from any where

7 August 2025
Gemstone Lights logo

Reply from Gemstone Lights

Glad you’re enjoying the convenience! Please feel free to reach out if you have any questions or thoughts at support@gemstonelights.com or (888)908-2675

Rated 5 out of 5 stars

Love these lights

The dealer, Spectrum, was very responsive and professional. From start to install took only 1 week, which was amazing. The install was clean and the installer was very friendly and professional

4 September 2025
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Reply from Gemstone Lights

Thank you for leaving a review! We'll be sure to share your kind words to Spectrum. Enjoy your lights!

Rated 5 out of 5 stars

Gemstone Lights Review

I love my lights! Mike meticulously installed them. He was professional, friendly, and he worked tirelessly to ensure my lights were installed without hitch in one day. I love the options to change the hue of the lights. I especially love that I can control them with the app and Alexa. For me the lights were about security but I love the fact that I can use them for the holidays too. I'm sure I'll be the trend setter on my block.

9 September 2025
Unprompted review
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Reply from Gemstone Lights

Thank you for your thoughtful review! We have no doubt that you'll be the local trendsetter!

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