Gemz By Emz Reviews 

315
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Brilliant customer service from Emma as she was very helpful when ordering as i really am not great with technology. I ordered a bracelet for my Mum after losing my Dad . On one side of the heart was... See more

Rated 5 out of 5 stars

I had previously purchased a piece of jewellery for a friend’s special birthday from Emma, and was really pleased with it. So when we sadly lost our beloved dog recently, I knew where to go for a... See more

Rated 5 out of 5 stars

I have had several items from Emma, most recently pandora style charms and the Xmas decoration. Each item as beautifully made as the one before. Her pieces are absolutely stunning and make the perfec... See more

Rated 5 out of 5 stars

Absolutely amazing products..beautiful and so sentimental. I have purchase from here on several.occasions fo amox of.prosucts betweenpersonalised pandora charm and personalised trinket box. Fabulo... See more

Company details

  1. Jewellery Engraver

Information provided by various external sources

Personalised Jewellery and gifts engraved with the photo, handwriting, text or pregnancy scan of your choice. We also create beautiful personalised glitter wall canvasses for all occasions. FREE UK Postage. Save 10% at checkout when you purchase any three items or more


Contact info

4.9

Excellent

TrustScore 5 out of 5

315 reviews

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4.9

All reviews

(315)

1 review in the last 12 months

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Rated 5 out of 5 stars

Pandora Compatible Charm x

I purchased a beautiful charm with Mums fingerprint and photo engraved. To say i was speechless was an understatement! It blew me away, the detail and how absolutely stunning it was. I can't stop looking at it and to have something personal of mums with me all the time is so comforting. Thank you so much Emma, i've already recommended you to lots of friends and im also looking for my next piece xxx

16 January 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful

I bought this for my roommate who lost his daughter of only seven years old. He loves it and he can wear it on his left wrist and keep it close to his heart always

23 December 2022
Rated 5 out of 5 stars

Lovely

Got my partner a bracelet with his Nan & grandad on he is over the moon with it and had tears in his eyes, it’s a lovely piece of jewellery made well, ordered shipped and delivered within days and loved the t-bag & sweet little extras
Thank you so much

19 December 2022
Rated 5 out of 5 stars

Absolutely beautiful jewellry

Very good communication and lovely item lost my mum a few weeks ago now I have a lovely memorial picture of her on my Pandora comparable charm from Gemz it’s beautiful
Thankyou so much will definitely be purchasing again

16 December 2022
Rated 5 out of 5 stars

Experience was great!!!!

Experience was great Contacted seller via Facebook had immediate response, where she helped me with all my queries and very friendly too. She was very kind to show me a photo of the picture on the necklace which was beautiful. Due to me asking for a box not received it yet but cant wait to see it. I would highly recommend to anyone specially if wanting a memorable gift. :)

3 December 2022
Rated 5 out of 5 stars

Absolutely love my charm.

Absolutely love my charm.
Lovely packaging too and I was unsure what photo would be best and she was just so helpful and lovely.
Such a great seller with beautiful gifts.

7 December 2022
Rated 5 out of 5 stars

Absolutely love the two photo charms…

Absolutely love the two photo charms I've ordered
My mum & mother in law will love them too
The photos are of my Daughter Erin who we sadly lost in July 💔
For both these important women to have a little piece of Erin with them every day .means so much more then I could ever put into words .
Emz you've done something so special
And I will be back to order more beautiful itams soon

11 November 2022
Rated 5 out of 5 stars

Amazing Service

I had made a mistake in my order, one email to Gemz by Emz and the issue was sorted without any hassle. Emma goes aboveand beyond for her customers. I have recommended her several times and will continue to do so as the service she provides is top class.

16 November 2022
Rated 5 out of 5 stars

Excellent

Excellent service from start to end. Have been shopping with Emma for years now and she never fails. Perfect items super quick delivery and great value.

5 October 2022
Gemz By Emz logo

Reply from Gemz By Emz

thank you so much for your lovely review Katy and I'd also like to thank you for your continued custom and kindness. I really do appreciate it

Rated 1 out of 5 stars

Personalised charm bracelet

I bought a personalised charm bracelet, but I wanted to let you all know that the silver plated charm is way to big and heavy for the bracelet, it hangs down and knocks everything in sight.. the person I bought it for had to change it over to out on her own silver necklace as it just wasn’t wearable, so please be aware if you are thinking of buying it.. I did contact the seller in regards to this, I asked for a refund as I wasn’t happy but she flatly refused and said I had bought what was advertised, I explained that the concept doesn’t work and she might consider that. I do have 2 necklaces that I bought and am happy with those.

18 September 2022
Unprompted review
Gemz By Emz logo

Reply from Gemz By Emz

Hi Melanie. Firstly I just wanted to correct you in that the charm is not silver plated, it is surgical steel and the bracelet itself is sterling silver. I believe it was actually your sister who had purchased not yourself. However in response to your complaint and message to me - you originally stated that the bracelet was falling around the wrist, which you then changed to the charm is too big for the bracelet and then finally said that the chain is too thin. As I stated in my response to you via message - the charm size is clearly stated on the website and the chain thickness can clearly be seen in the image on the website too, therefore you have received exactly what you purchased and viewed on the website. I do not accept refunds as is also stated on my website, this is because all items are personalised and I therefore cannot resell them, there was also no fault on my part that warranted a refund, as you received an identical item to what is advertised on the website and it wasn't damaged. I did however offer to exchange the bracelet chain for a thicker chain which you refused. I also offered to change the charm to a lighter sterling silver heart charm to which you would need to pay the extra, however I offered you this at a discounted price for your dissatisfaction. Again, you refused this and instead kept threatening to leave bad reviews if I didn't issue you a refund, Which you have done even though you clearly stated in your message that you are 'so happy' with your and your sisters necklaces. I do take all feedback on board however you're the only person to ever complain about this bracelet since I started selling them years ago. It may be advisable to read the full descriptions and terms and conditions on a website before you purchase from a seller going forward but thank you for sharing your feedback and it has been taken into consideration.

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