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Rated 5 out of 5 stars

Ordered my HEX-V2 (3 VIN version) and all arrived next day in a sturdy blue case - along with a nice surprise. Gendan kept me fully informed on my order progress and even built some humour into my des... See more

Rated 5 out of 5 stars

Wow a funny experience not only were they fast in my delivery, the comical email updates were funny in the process. I had concerns with a web page that looked like the old pop ups from a dial up but... See more

Rated 5 out of 5 stars

Super fast delivery and the diagnostic tool was well packaged along with a couple of nice treats

Rated 5 out of 5 stars

I received two very chewy tasty packets of Haribo from yourselves this morning Whilst I prefer a nice piece of fruit the afformentioned chews were not welcomed by all who tasted them Both pa... See more

Company details

  1. Automotive Repair Equipment Wholesaler

Information provided by various external sources

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

446 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

UniCarScan UCSI-2100

I bought this for use with my BMW C400 GT and it is an excellent product. Great service, very fast delivery too! .. oh not to mention the price was cheaper than anywhere else by far, I would definitely recommend Gendan.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company, great product.

My Alfa went into safe mode so I had two options, take it to a garage or get a diagnostic package. Bought the enthusiasts miltiECUscan kit from Gendan after phoning them. They were very helpful on the phone, it arrived quickly but as usual with anything operating on Microsoft software took a couple of calls/Emails to get it running. Again very helpful and got me running within an hour. Tool was brilliant, came with genuine ELM and K-Line interfaces (not dodgy Chinese copies) it diagnosed the fault and vis adjustments options ran a PDF Regen which fixed the problem. Very pleased. Would definitely use this company again.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

GENDAN, Highly recommend

I've purchased Foxwell products before. I've found them to be very reliable, and an absolute must for modern day vehicles.

I have found the staff at Gendan very polite, informative with excellent knowledge of the product. So I have just upgraded my scanner to the I50 TS. Well done lads, keep up the good work!

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Its the timing of my interaction with…

Its the timing of my interaction with Gendan that is so fulfilling.
Its the Xmas period and my ever faithful Audi Q7 which i have driven for 158 +K miles just wont start. I need a code reader with a high level of interaction .At this point its too late to hope Santa will bring me one! So at09.30 I phone Gendan less than 60 Seconds later i am speaking to a intelligent and positive young man-08.15 the next day(Saturday) the item is delivered. I do not believe that you can better that. Ps they even kept me informed on its progress. A very big thank you. Fault diagnosed and car working.

30 December 2023
Unprompted review
Rated 5 out of 5 stars

Utterly superb service from initial…

Utterly superb service from initial contact to check the Vcd lead worked with my vehicle, instant replies, brilliant humour on delivery update & when product arrived, lovely little gifts inside. 100% recommend this superb company.

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed with company

Bought from them sent me a obdlink Mx that no good on connection with the iPhone paid 130 pounds for it
called within 2 days of receiving item of the connection problem returned got the rma from them so I don’t understand what are they saying did not contact them before? Returned item charged me 10% restocking fees I also emailed obdlink in us they tried but not connection with iPhone
Disappointed with Gendal company and will not recommend this company also added lying did not contact them how did I get the RMA? How it’s not about the 13 pounds anymore it’s a disappointment

Avoid company

1 November 2023
Unprompted review
Gendan Limited logo

Reply from Gendan Limited

We would disagree with your version of events.
You ordered from us on October 4th, and the order was shipped the same day, and delivered on October 6th.
We have no records of any further contact with you, until you called to request a return on October 17th - 11 days later.

We explained on that call that we test every interface before despatch, so it was very unlikely to be faulty, and we suspected a configuration issue was to blame.
We asked if we could check some settings with you before looking at a return, as if it was returned as faulty, but turned out to be a configuration issue with your equipment, then we would have to deduct 10% from the refund. You refused our help and insisted upon a return.

Having received it back, we tested the interface with Windows, Android and iOS devices, and it worked fine with all of them.
We are confident that, had you accepted our help, we could have got this working for you.

Rated 5 out of 5 stars

Don’t delay

Yes, it could be classed as an expensive purchase, however when you put things into perspective it’s a value for money purchase. Hopefully your vehicle will be reliable and fault free but when it does go wrong it is possible to diagnose the fault simply and effectively with VCDS. You can diagnose accurately without resorting to diagnosis by parts replacement which is very expensive and time consuming. I’ve saved myself time and money in the first diagnostic I’ve carried out on my own vehicle so don’t delay if you have a VAG vehicle get VCDS.

15 October 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service!

I bought an OBDLink reader, that did not want to work properly with my car (but did work with other cars). The return of the product was handed very professionally with no quibbles.

I would happily buy from them again.

20 September 2023
Unprompted review

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