GenderGP Transgender Services Reviews 928

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. Many highlight the exceptional customer service, noting that the team is caring and dedicated to helping individuals achieve their goals, often going above and beyond. The overall user experience is described as positive, with many appreciating the clear explanations and guidance provided. However, some people were dissatisfied with the service, mentioning a lack of support and poor quality assistance, with some feeling ignored. A few other people also felt that the pricing was excessive for the value received.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals like James, Megan, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Customer service

People report positive experiences with customer service, highlighting instances where advisors like James,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease and comfort of consent... See more

Price

Users express strong dissatisfaction with pricing, citing numerous hidden charges and unexpected fees. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied

Rated 5 out of 5 stars

GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassi... See more

Company replied

Rated 5 out of 5 stars

Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!! He was just really kind and didnt leave the sessi... See more

Company replied


Company details

  1. Specialised Clinic
  2. Health consultant
  3. Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

4.0

Great

TrustScore 4 out of 5

928 reviews

5-star
4-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Highly recommend

I had Megan Cartwright and she was absolutely fantastic! She was so friendly and welcoming and made me feel right at home.

I have autism and find it quite hard to talk to people and I’ve found with other medical professionals tend to shame or judge me for not quite understanding the question or over explaining. I did NOT have that issue with Megan, ever she welcomed everything I had to say even if I ended up going slightly off topic by accident. She made me feel really safe to talk about my gender which is something I find quite hard. She conducts her services really well so even when I would go off topic she was lightly nudge me in the right direction while not discouraging me from sharing my experience.

My meeting was right on time too, I had heard some people talk about their meetings going missing but mine was right on time. Highly recommend

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience!

I had a great, enlightening and comfortable counselling/meeting with James. He’s able to explain to me how the process works, and how he’ll be in touch and supportive during my journey.
I felt heard, understood and adequately informed about all the services they provide for me as a patient. I have felt very comfortable sharing my situation, feelings and thoughts with James, throughout the whole conversation!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I had James as my advisor for my…

I had James as my advisor for my session - he was lovely, making me feel at ease within my appointment and put my best interested first. Fully informed me on everything necessary and made it clear he had listened. Thank you :)

15 September 2025
Unprompted review
Rated 1 out of 5 stars

no support

Been using for a year and no support, awful quality help when you do get it but usually youre just ignored. £30 subscription fee for a chatbot because you have to pay for a 5min chat. Theres no email or phone number to contact about any issues. Website has no where near enough information about the things youre paying for so you end up wasting money on the wrong things. And the website only caters to new members. No return log in, no saved information, no nothing. ridiculous pricing for nothing in return.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, understanding and supportive.

My advisor was Meg. She was empathetic, helpful and knowledgeable. She answered my questions and offered various options to ease my concerns. In regards to GenderGP itself, finding this service has provided me with real hope that my transition will proceed and that I will get the treatment I need.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Megan has been…

My experience with Megan has been phenomenal , it’s been such an easy and fast , never expected the turn around to be so quick , I was on hormones just under a week of signing up , the website can do with a couple of tweak to make things a little easier and to provide those who sign up with free contact consultations , but has been a pretty easy process with the help of Megan , so personal thanks to Megan

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Grateful for the support

I was really nervous before and during the video call but Rachel was very patient, kind and considerate, even when I was struggling to understand some questions or when I was struggling to respond. I felt safe and welcome throughout the whole call. It was a very lovely experience overall.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Shout out to Janice

I was so nervous but Janice was so lovely and put me right at ease. I felt safe and comfortable the entire time and I appreciated all the safe guarding questions as well

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Really Lovely and Informative

I had my information gathering session with Janice Griffiths. She was incredibly lovely, very friendly and informative. She gave me a run down of the process and procedures which is easy to comprehend. Overall a very lovely experience, thank you.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Absolutely could not recommend it enough. Excellent people doing great work in a timely manner! I spoke to James Morris, and he talked me through everything and answered any of my questions, great guy. 5 stars!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Consultation

I was quite nervous when first starting the meeting but as James went through it, it really helped me to stay calm, he was very helpful and kind throughout the whole session, overall a great experience.

2 September 2025
Unprompted review
Rated 4 out of 5 stars

Supportive and Helpful, with Room for a Bit More Clarity

The session was great - the host was kind, caring and understanding, and asked the right questions to make sure everything was covered.

It would help if the next steps before starting hormones were explained more clearly and the session could feel more personalized by knowing the exact hormones and formats I'll be using.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional from the start

Today I had my information gathering meeting with Rachel Mae. Initially I was full of mixed emotions, anxious, nervous and excited about the next step of my journey. Rachel, was extremely professional and put me right at ease.

Some questions had to be asked, and although my history as many painful moments, Rachel was extremely empathetic. Rachel also proved knowledgeable and made sure it there was anything I need to know, ask.

I felt the meeting wasn't rushed and went at a comfortable pace.

It this is an indication of how it's going to be under the care of GenderGP, I'm hopeful for my journey with them.

29 August 2025
Unprompted review

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