Really easy to complete the necessary details and choose the level of cover required. General Accident came up as one of the cheapest on Confused.Com and was about £150 cheaper than my current insure... See more
Company replied
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Review summary
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The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite eas... See more
Company replied
After trailing for a while on looking at various companies to make a change from Admiral I opted for GA on both price and reputation. The process then became simple and straight forward with clear cos... See more
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Unfortunately, for various reasons. I allowed my policy to expire. GA could not re-instate the existing policy and I had to apply for and accept a new quote. Whilst the on-line application was both ex... See more
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4.5
Excellent
5K reviews
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15 March 2026
Reply from General Accident
It’s fantastic to see your glowing review ⭐ We appreciate you being a valued customer 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
Thank you for your warm feedback ⭐🙏. We’re really glad we could help!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
We’re grateful for your positive comments 😊 Thanks for taking the time to leave a review!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
quick and easy to fill out
quick and easy to fill out, and very cheep insurance better than the rest.
12 March 2026
Reply from General Accident
Thanks for the awesome feedback Jackie! 🤩
We’re so glad you found everything quick, easy, and great value — that’s exactly what we aim for!
It’s brilliant to hear we stood out from the rest for you 🚀
Thanks for choosing us! 💚
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Quick and easy.
12 March 2026
Reply from General Accident
Delighted to hear everything went just right for you 😊 Thanks again for the 5 stars 🤝
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Online payment problems
Online payment problems. Unclear approval instructions. Had to wait in a lengthy telephone queue to sort it out.
12 March 2026
Reply from General Accident
Hi Michael, thank you for taking the time to share your experience. We’re really sorry to hear about the difficulties you had with your payment and the unclear instructions around approval.
Getting support when you need it should be straightforward, and we understand how frustrating this must have been. Your feedback is appreciated - insights like yours help us identify where things aren’t working as they should, so we can improve going forward.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team
Great price very easy to use very good
12 March 2026
Reply from General Accident
Hearing this truly brightened our day 😊 Thank you for the 5‑star rating 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
It was clear to understand and follow…
It was clear to understand and follow and quick and easy to navigate on screen
12 March 2026
Reply from General Accident
Thanks for the glowing review! 🤩
We love that the simplicity of our processes made this so easy for you.
Thanks for choosing us! 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Live chat constantly unavailable
Had to try to contact them about a claim. The email asking us to do so requested we contact them via live chat. We tried for over 48 hours on multiple occasions to do this but live chat was always unavailable. For an online only company with no phone numbers this is absolutely unacceptable and really really stressful.
Update: live chat still unavailable today (12/3/26). Do you actually EVER offer this service. Your chat bot is annoying and useless.
I found the telephone number you mentioned eventually on your site but on the main page it does say you only offer a limited telephone service for the first 28 days with no direct mention of a telephone number for claims. When I got through on the telephone number the person I dealt with was efficient but your hold music is clearly designed to stop people ever ringing again. Why do you hate your customers so much? WHY?
11 March 2026
Unprompted review
Reply from General Accident
Hi there, thank you for taking the time to share your review with us.
We're really sorry to hear that you were unable to get through to the team via Live Chat - this is not the level of customer service we expect for our customers - especially when in a claim's situation! There is always a telephone line to call in the event of a claim - the number for General Accident policies is 0345 030 7956.
If you need to speak with us directly, please use the links below and someone will happily help you.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team 💚
Professional and efficient
11 March 2026
First time renewing insurance on my own
Everything was good and found me a good quote for my car insurance.
10 March 2026
Reply from General Accident
Thank you so much for your kind words, Elaine. We’re really glad to hear that your first time renewing insurance on your own went smoothly and that you found a good quote for your car insurance. 🚗✨
We’re always here to make things simple and stress-free, so if you ever need anything in the future, we’re happy to help! 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team
CAR INSURANCE
STRAIGHTFOREWARD AND VERY EASY TO UNDERSTAND AND COMPLETE FOR CAR RENEWAL INSURANCE
10 March 2026
Reply from General Accident
Thank you so much for the 5‑star review, Clive! We’re delighted to hear you found your car insurance renewal straightforward and easy to complete. 🚗
That’s exactly the experience we aim to deliver! ✨💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team
It was Great to sign up ...BUT…
It was Great to sign up ...of course its a sale so its seamless !! Well done ...BUT the proof will be in the claims ...I hope I have none but until then i reserve my right to amend this rating ..that's the gauntlet on the floor General Accident !
9 March 2026
Reply from General Accident
We’re happy to hear you were pleased with our service 😊🙏. Thank you for the 5 stars!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Easy to use on-line services
Easy to use on-line services, a reasonable price, undercutting current car insurance renewal by £140, or about 30%
10 March 2026
Reply from General Accident
We’re so pleased you found the experience smooth 😊. Thanks for taking a moment to let us know!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Simple and straight forward
9 March 2026
Reply from General Accident
We’re over the moon to hear you had such a good experience 😊 Thanks for your wonderful feedback!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
Hi Kevin,
Thanks so much for the 5‑star review! 🌟 We really appreciate you taking the time to share your feedback. If you ever need anything or have a question about your cover, we’re always here to help. 💛
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Reply from General Accident
Hi Simon,
Thanks for the 5‑star review! 🌟 Great to hear everything felt easy, quick and simple to use - that’s exactly the experience we aim for.
If you need anything down the line, we’re always here to help. 💛
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Reply from General Accident
Thank you for sharing your experience ⭐
It’s lovely to hear everything felt excellent, easy and straightforward for you. That smooth setup is exactly what we want you to feel when you’re getting your cover sorted, and it’s great to know it all worked just as you needed. 🤝
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Fast efficient service so easy to use.
8 March 2026
Reply from General Accident
We’re so pleased to hear you had a positive experience! 🌟 Thanks for sharing 😊
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
The access to GA was via Go Compare…
The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite easy to fill in and didn't suddenly give any surprises. Well Done!
8 March 2026
Reply from General Accident
Your 5‑star review means the world to us 🙏💛 Thank you for sharing your experience!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
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