General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(646)

646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The PA I spoke with was very pleasant…

The PA I spoke with was very pleasant but I guess I misunderstood and thought I’d be speaking to a dermatologist.

20 July 2026
General Medicine logo

Reply from General Medicine

We note in a few places in our experience that you’ll meet with a generalist clinician on our team who leads your care and that clinician consults the right specialist behind the scenes to guide your treatment plan. It's our way of getting you specialist insight without the wait for an in-person visit. But, we're glad you had a pleasant conversation with our clinician. If you have any other questions or concerns, please reach out to help@generalmedicine.co

Rated 5 out of 5 stars

Highly recommend

My needs were met in a very timely fashion and prior authorization for prescription handled without delay. Highly recommend!

22 June 2026
Rated 5 out of 5 stars

I found myself in a difficult situation…

I found myself in a difficult situation where I had no access to my previous GP and needed a medication I am essentially on for life.

Not a medication that’s “controlled” one that the prescriber needs detailed information on. I had personal records but nothing like recent lab work. I was initially denied for that reason until a second doctor stepped in and saw that I was in a dire straight without this medicine ($640 w/o insurance for a month supply, btw) After answering this second licensed doctor’s more detailed questions it became clear to the group (General Medicine) that prescribing this non-controlled (yet tedious to get filled) medication was the right thing to do. It was all done in 2 hours and I had the medicine that allows me to breathe and not have a stroke.

While they will require additional info (blood work) for the next refills, they went out on a limb for me when I most needed it and will happily continue with them. Fulfilling any additional requirements they may have without a second thought. There is a strong chance that in my situation, and with the challenges I had on my own end, I could have had a cardiac event.

I do not expect this to move everyone who reads it. I only hope anyone who has read this far will understand that they are legitimate and if they can help: they will. After reading many horror stories about other online Doctor/Pharma groups, General Medical was actually as advertised and in my situation, even more than advertised.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

My wife recommended general medicine…

My wife recommended general medicine and I am glad she did. The staff has been incredibly helpful and informative. They've done a better job at helping me understand what's going on than my actual endocrinologist. I highly recommend seeking care from general medicine. They really care about their patients.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A great experience

It was easy and affordable to get in touch with a medical specialist to get the support and care I needed.

I would 10/10 recommend General Medicine to a friend or family member.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently moved to a new city and…

I recently moved to a new city and needed a refill on a prescription. General Medicine was quick to schedule an appointment, asked thorough questions, called in the prescription and gave clear directions on getting bloodwork and follow up. Very happy to have found General Medicine

3 July 2026
Unprompted review
Rated 5 out of 5 stars

No need to go without being seen by a doctor!

When I needed a doctor and a prescription refill it was so easy to come to General Medicine and give them my health information and prescription and very quickly we began communicating. It was easy and the physician was very helpful and thorough. I recommend this service and there’s no reason to not get seen by a doctor these days. There are services like these that make a difference. Thank you General Medicine.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast, thorough, professional care from the comfort of your home !!

Every single interaction I have had with them from Customer Service to treating physicians has been well beyond my expectations. I have never used an online platform for my healthcare needs and my only complaint is that I wish I found them sooner! All of my questions have been answered quickly even on weekends. The providers are thorough and thoughtful. They even took care of writing an appeal to my insurance company for medical necessity. I was so impressed that I created another appointment the following day for more complex issues and they ordered every single lab test I requested and more. Highly recommend. Don’t spend hours of your day waiting at a doctors office when these guys are just one text away !

3 July 2026
Unprompted review
Rated 5 out of 5 stars

The doctors and staff always responded

The doctors and staff always responded. Replied quickly. Got all of the information straight. My Glp 1 Bridge program had some hiccups at first but been smooth sailing. Your staff worked with my insurance and my pharmacy. I look forward to getting healthier. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Will use again

Really decent people. I’ll definitely use this service again.
Booking is easy I recommend checking this out if you’re in between doctors and need prescriptions filled.
Ask for refills

15 April 2026
Rated 5 out of 5 stars

I feel like general medicine saved my…

I feel like general medicine saved my life although my condition was not fatal I was dying inside. The appointments are convenient and affordable and my team was capable attentive caring and frankly amazing. They remain available for questions advice and support even after your appointment. I have had and continue to have an amazing experience and would refer this company and experience to my friends and family and anyone in need.

11 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look