General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(646)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless

Prompt responses, professional, and seamless interface

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Dr Guzman

My doctor, Dr. Guzman. He was very understanding of my needs. He also increased the dose, which was helpful and is helping me now.. I need Wegovy because I am pre-diabetic, High blood pressure and also have heart disease this extra weight is fatal to my health. I also have hip impingement syndrome and this extra weight has diminished the quality of my life now that I am losing weight in a healthy way on Wegovy. I hope to continue with Dr. Guzman. Sincerely.Julie

8 July 2026
Rated 1 out of 5 stars

Degrading experience

Degrading experience. Was made to explain every single script I have had for two years, questioned about antibiotics, just to get nausea medication. Was asked if I'm "sure I sit up" during the day as I was laying in bed during the visit due to vomiting. Treatment was an over the counter acid reducer, as they refused nausea medication due to having a medical marijuana card. Treatment was done with bias and profiling, not with care regarding my symptoms. Update: After texting, they agreed to issue a refund and escalate the concerns. I still however, would not recommend the service at all.

4 July 2026
Unprompted review
General Medicine logo

Reply from General Medicine

We're sorry to hear that your visit did not meet your expectations. It looks like you've been in touch with our customer service team already. If you need help with anything else, please let us know.

Rated 5 out of 5 stars

I did not have my medicine for months

I did not have my medicine for months. Then I googled this!!!!!! They got my prescription filled quickly at my local pharmacy. They answered quickly to everything!!! They called in my prescription. I picked it up the next day!!!! I am so pleased, and grateful that I FOUND THIS!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick, efficient, knowledgeable

I was able to get a same day appointment for a tick bite / rash that was urgent. No waiting rooms. She sent the blood test orders right away for any other co-infections for later that afternoon. They responded to text quickly if I had any questions. I am a Nurse Practitioner and care like this is not usual. I will definitely be using their services in the future.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

The MD was wonderful

The MD was wonderful. Very personable and knowledgeable. Wish she was closer to me. Lol
I was able to get an appt right away. My medicine was sent to the pharmacy promptly.

6 July 2026
Rated 5 out of 5 stars

The high level of service…

I appreciate the high level of urgency when O reach out to General Medicine Co. I wish I had this type of service when I initially embarked on my medical journey in January.

26 June 2026

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