Generalpants Reviews 5

For an Australian-based online store, I’d say the service has been very poor. It’s been two full weeks and I still haven’t received a clear answer on where my small order is. Communication is extremely slow, and when I chase updates, I either get no response or no proper answer at all. Being a national company with an online store, tracking inventory shouldn’t take this long. Very disappointing customer service and delivery experience.

Used to be better. Now slightly difficult to buy and return if needed (like size wrong etc)

I went with GeneralPants for my purchase because they are an icon brand to me growing up in Aus ?

But OMFG they are horrendous to deal with?

Wat is happening here ?

I bought an over priced T Shirt 👕

I could have bought elsewhere but thought I was going with a trusted brand ?

DONT…… they r the worst, they advertise items they actually DO NOT HAVE IN STOCK never ever again will I buy from them 😡

I am extremely disappointed with my experience trying to return a gift purchased for me. In the store in Warringa mall I was told that a refund could only be issued to the exact card used for the purchase, despite the fact that it was a gift and the purchaser was just visiting me and lives overseas. This policy was not even stated on the receipt, which is misleading and unfair to customers.

It should not be this difficult to return an item, especially when the circumstances are clearly explained. Instead of showing understanding, the staff member became defensive and irritated when I expressed my frustration.

I now have a gift card I have no desire to use, as this experience has completely put me off shopping here again.

Chadstone store is putrid. Absolute pig dog staff who lie, are rude and are unhelpful. Will never go back again. I hope you don't go through what I did. Dreadful