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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Company replied

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Gloria Agudelo for your…

Thank you Gloria Agudelo for your amazing financial education, and clear information in Spanish lenguage.

26 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Alberto,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Informative and enlightening

I had a very lovely chat with Anna Davies, very interesting and informative. My greatest take home was the benefits of insurance and protection of my family as well as giving me insight on the potential of achieving financial freedom.
Anna was very patient, supportive and very knowledgeable in her presentation

26 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Elikplim,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Great briefing

Great briefing, just wish I'd had this briefing 30 years ago when I joined the RAF.

21 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Antony,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Wish I knew or had this meeting when I…

Wish I knew or had this meeting when I was a young soldier..I would have saved more and had a good financial life.

Thanks

21 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Lex,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Wish I knew sooner

It would have benefited if this information is available to the young and new to the Military.

21 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Richard,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

What a great presentation!

What a great presentation!! I wish, wish, wish I had, had this brief when I joined the Army! Even better an easier presentation as a child!!! Thanks Steve, Val from the Transition Course at Tedworth House.

21 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Valerie,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Financial education presentation

Just concluded my financial education presentation with Edwin Achu and it was an amazing time spent learning especially on how to pay off my mortgage and building a business to last my family forever. I'm glad to be making this decision and going forward to support more families.

Thank you Edwin and Genistar for the opportunity

19 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Feyisayo,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

The Financial freedom seminar…

The Financial freedom seminar delivered by Cajethan Camara was quite educative and informative. The delivery was top-notch graced with a high level of professionalism. The part that interests me most was the fortnight mortgage payment which I found very helpful. I definitely recommend this programme.

18 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ola,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Favour Ezeokafor has given a first hand…

Favour Ezeokafor has given a first hand information during the session which gave me a broad understanding about my financial position

18 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Abiola,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Cajethan gave us a great perspective of…

Cajethan gave us a great perspective of how we can improve our financial literacy. To focus on future as well as now with regards to planning and investing.

18 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Mark and Simone,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

A truly valuable experience

My session with Anna David was incredibly eye opening. She explained the importance of financial education in a clear and practical way. A truly valuable experience everyone should have access to this kind of knowledge.

17 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Adenike,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Excellent Delivery

The session with Conscience was truly enlightening and engaging. Her delivery, energy, and depth of insight ensured there wasn’t a dull moment. I gained a clearer understanding of the importance of strategy and effective planning. I would wholeheartedly recommend this to my friends and family.

12 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ebuka,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

The session with Onyinye Okoro was…

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet my financial goals. She made us also understand that that with the right attitude our finances can be protected and our goals achieved. She also talked about right investments for my family and how we can go about it. It was really an education!

13 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Insightful and eye-opening

The session with Chi Chi was very interesting and practical… She took time to explain and walk me through the whole process. Overall, it was an impactful experience

13 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Adeniji,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 4 out of 5 stars

Well Explanined Plan

The presenter was very detailed and the session was eye opening in terms of investment and retirement plans

14 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ojo,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 4 out of 5 stars

Adequate education on Financial…

Adequate education on Financial stability and investment

14 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ajayi,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

My session with Rose Mbalaso was so…

My session with Rose Mbalaso was so insightful. Giving my husband and I important financial education. She also opened our eyes on how we can retire comfortably and be financially independent. She also made us understand the importance of life insurance, and protection. Will happily recommend friends to her.

14 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Precious,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Conduct well satisfactorily

Conduct well satisfactorily. I really enjoyed the meeting and I will be interested in the business part.

13 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Hafeez,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

My session with Ana Conde was…

My session with Ana Conde was insightful and informative. She was professional and supportive. Ana also introduced me to the Vitality Protection Plans which are quite unique and educated me on the types of life insurance, income protection etc.
Ana’s financial education was thought provoking and it has helped me to make some sound financial decisions. I currently have peace of mind as my financial future is secured for both myself and my family. Thank you Ana. I will definitely be recommending you to others so that you can empower them with knowledge and financial freedom.

18 September 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Mr & Mrs Amponsah,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Great informal conversation

Great informal conversation, information clear and easy to understand, motivated to use what I have learnt and will recommend.

5 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Nicodemus,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

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