Genix Healthcare Reviews 

2,385
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff, noting that dental professionals go out of their way to make patients feel completely relaxed and comfortable during various procedures. People also appreciate the efficient service, quick appointment scheduling, and thorough explanations provided regarding treatment options throughout their visits. However, some customers also noted issues with certain medical products, mentioning that items like dentures or temporary fillings did not fit properly and required repeated adjustments. A few reviewers experienced difficulties with administrative communication, expressing frustration over delayed responses and challenges when trying to resolve problems with practice staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing receptionists, nurses, and dentists as... See more

Service

Consumers find service to be positive, highlighting painless procedures, friendly receptionists, and caring... See more

User experience

Users describe positive interactions with user experience, highlighting that reception staff are welcoming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Product

People report ambiguous experiences with product, as some consumers share amazing results regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking... See more

Rated 5 out of 5 stars

A routine check up identified a filling that needed replacing in my rear lower jaw. An appointment was set but I also received texts in advance of this to say slots had become available. The third tex... See more

Rated 5 out of 5 stars

Treated by Nausheen and her assistant nurse Vidya. I was having composite bonding and was completely unsure of what to expect. The whole process was relaxing painless and every detail during the proce... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my tr... See more

Company replied


Company details

  1. Dental clinic

Written by the company

At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,385)

966 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service .

First class service in a pleasant enviroment.

5 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for sharing your feedback about your recent experience with Genix Healthcare.

We’re really pleased to hear that you received first-class service and enjoyed the pleasant environment. It’s lovely to know that you had such a positive experience with us.

Thank you for taking the time to leave your review. We hope to see you again in the future.

Rated 4 out of 5 stars

Pleased with service

Seen within 20 minutes of due time. Staff very pleasant, new dentist spent time talking through info. held on teeth specifically X-rays.

5 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for sharing your feedback about your recent visit to Genix Healthcare.

We’re pleased to hear that you were seen shortly after your appointment time and found the staff so pleasant. It’s also great to know that your new dentist took the time to talk you through the information from your X-rays and explain everything clearly.

Thank you for taking the time to share your experience. We’re glad you were pleased with the service and hope to see you again in the future.

Rated 4 out of 5 stars

Just went in for my 6th month review

Just went in for my 6th month review. All ok. Waiting to go back for pray and deep clean. Just wish when the appointment was booked was the time seen. Had another appointment straight after so was cutting it fine.

5 October 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you for sharing your feedback about your recent six-month review at Genix Healthcare.

We’re pleased to hear that everything was okay with your check-up and that you’re booked in for your next appointment for a scale and deep clean.

We’re sorry, though, that you had to wait beyond your booked appointment time, especially when you had another appointment to get to afterwards. We understand how difficult this can be when you’re working to a tight schedule.

We appreciate you bringing this to our attention and hope your next visit runs more smoothly.

Rated 5 out of 5 stars

Love this place

Love this place. The staff are very attentive and professional. They put you at ease during the procedure and some are quite funny. When I mean funny, they have a laugh with you and I like that as it demonstrates they’re normal people not someone who is corporate and straight laced.

I’m glad I joined, I’d been putting it off for a few years and as I could not get into any NHS dentists, so I chose here. The plans are reasonable and given those pegs are important to me it’s a given and a must.

Thanks guys see you again soon for my check up, scale and polish. 🫶

1 July 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you so much for your fantastic feedback about your experience with Genix Healthcare.

We’re really pleased to hear that you’ve felt so comfortable with our team and that their friendly personalities and sense of humour have helped put you at ease. It’s lovely to know that you’ve enjoyed the relaxed atmosphere and felt you could be yourself during your visits.

We’re also glad you decided to join us after putting off your dental care for a while, and that you’ve found the plan to be reasonable and worthwhile for you.

Thank you again for your lovely comments and for choosing Genix Healthcare. We’ll see you at your next check-up!

Rated 5 out of 5 stars

Absolutely amazing I’m so grateful to…

Absolutely amazing I’m so grateful to be a patient of this wonderful team you’re always so supportive and kind the service is always so amazing I’m always scared to go to the dentist but you’re always there for me and making sure everything is going well thank you so much Kind regards O burgess

2 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you so much for your wonderful feedback about your experience with Genix Healthcare.

It means a lot to hear how supported and cared for you feel when visiting us, especially as you find dental appointments daunting. We’re so pleased that our team are always able to reassure you, make sure you’re comfortable and help everything go smoothly.

Thank you for your lovely words and for being such a valued patient.

Rated 5 out of 5 stars

thank you to the dentist and staff for…

thank you to the dentist and staff for there support am never a calm patient ha but they put me at ease all went well lovely ladies I appreciate you all

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for your lovely feedback about your recent experience with Genix Healthcare.

It’s wonderful to hear that, despite not always feeling like a calm patient, our dentist and team were able to put you at ease and help everything go smoothly.

We’re so pleased that you felt supported throughout your visit, and it’s lovely to know how much you appreciated the care from the team.

Rated 5 out of 5 stars

As always

As always, good service.

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for your continued feedback about Genix Healthcare.

It’s lovely to hear that you continue to receive good service from our team. We really appreciate your ongoing support and taking the time to share your experience with us.

We hope to see you again at your next visit.

Rated 5 out of 5 stars

1st of October 2026

1st of October 2026. I was booked in at 2.40pm and once again I was in the dental seat on time. Louise the receptionist is always friendly and welcoming. I'm so pleased to have Sanya as my dentist. Shes kind and gentle which puts me at ease.
Thankyou!
Regards Lorraine

1 October 2026
Unprompted review
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Reply from Genix Healthcare

Hello Lorraine, and thank you for sharing your lovely feedback about your recent visit to Genix Healthcare.

It’s great to hear that your appointment ran on time and that Louise continues to make you feel welcome whenever you visit. We’re also so pleased that you’re happy with Sanya and that her kind and gentle approach helps you feel at ease during your appointments.

Thank you for taking the time to share your experience. We really appreciate your continued support and hope to see you again soon.

Rated 5 out of 5 stars

Iustina is an incredible dentist!

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for your lovely feedback about your experience with Genix Healthcare.

We’re delighted to hear that you think Iustina is such an incredible dentist. It’s wonderful to know that you’ve had such a positive experience with her care.

Thank you for taking the time to share your kind words. We’ll be sure to share your feedback with Iustina.

Rated 5 out of 5 stars

Dentist was really lovely and explained…

Dentist was really lovely and explained the whole process.
First time there as a new patient.
Would highly recommend the staff

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for sharing your feedback about your first visit to Genix Healthcare.

We’re so pleased to hear that you found your dentist lovely and that they took the time to explain the treatment process clearly. It’s great to know that you had such a positive experience as a new patient and would recommend the team.

Thank you for choosing Genix Healthcare, and we hope to see you again in the future.

Rated 5 out of 5 stars

Good Service & Treatment

The receptionists are very friendly and helpful. The seating area is comfortable and very clean. I was treated at the allotted appointment time by Charlotte Neal. I had a check up and received good advice and advised if there were any issues to make contact.

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for sharing your feedback about your recent visit to Genix Healthcare.

It’s lovely to hear that you found our reception team friendly and helpful and that you were pleased with the clean and comfortable waiting area. We’re also glad your appointment with Charlotte ran on time and that you received helpful advice and reassurance during your check-up.

Thank you for taking the time to share your experience. We really appreciate it and hope to see you again in the future.

Rated 5 out of 5 stars

Waiting times have reduced…

Waiting times have reduced significantly
Friendly helpful staff and denture care is always excellent

2 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for sharing your feedback about your recent experience with Genix Healthcare.

It’s great to hear that waiting times have improved significantly and that you continue to find the team friendly and helpful. We’re especially pleased that you’ve consistently received excellent care with your dentures.

We really appreciate you taking the time to let us know about your experience and hope to see you again in the future.

Rated 5 out of 5 stars

Staff are lovely

Staff are lovely, after having an awful experience at my dentist on quay road, I was really nervous to come here. However, the staff were very kind and I got the help I needed, no issues at all.

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for sharing your experience with Genix Healthcare.

We’re really pleased to hear that, after having a difficult experience previously, our team were able to put you at ease and make you feel comfortable. It’s lovely to know that everyone was kind and that you received the help you needed without any issues.

We hope your future visits are just as positive, and we look forward to seeing you again.

Rated 4 out of 5 stars

Polite and pleasant reception staff.

Polite and pleasant reception staff.
Friendly,positive dental assistant.
Confident check up delivered from current dentist.

30 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you found our reception staff polite and pleasant, and your dental assistant friendly and positive. It’s also great to know that you felt confident and reassured during your check-up with your dentist.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Romasz Ziach

The dentist l see was lovely l felt at ease straight away from beginning to end of my consultation and was extremely satisfied with my treatment and out come

30 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent experience with Genix Healthcare.

We’re delighted to hear that you found your dentist so lovely and that they helped you feel at ease from the very beginning of your consultation through to the end. It’s wonderful to know that you were extremely satisfied with both your treatment and the outcome.

Thank you again for taking the time to share your kind words.

Rated 5 out of 5 stars

All the Staff at Genix are so helpful &…

All the Staff at Genix are so helpful & friendly. Nothing is too much trouble!! Tara particularly did a really good job on a difficult extraction and follow-up treatment!! Thank you again to All❤️

30 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent experience with Genix Healthcare.

We’re delighted to hear that you found all of our staff so helpful and friendly, and that nothing was too much trouble. It’s especially lovely to hear your kind words about Tara and the care she provided during your difficult extraction and follow-up treatment.

We really appreciate you taking the time to thank the whole team and share such lovely feedback.

We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Staff always friendly and efficient

Staff always friendly and efficient. Saw a different dentist on my recent visit but made no difference. I still had a good experience with my check up

30 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you’ve always found our team friendly and efficient, and that you had another positive experience with your check-up. It’s also great to know that seeing a different dentist made no difference to the quality of your experience.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service from the dentist very…

Excellent service from the dentist very caring.

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your kind feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you received excellent service from your dentist and found them so caring.

We really appreciate you taking the time to share your experience and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Filling repair

I called after a small filling had broken and was seen a couple of days later by Charlotte who managed to fit fit me in between other appointments. Much appreciated. 😃

30 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re pleased to hear that we were able to see you within a couple of days and that Charlotte was able to fit you in between other appointments. It’s great to know that you appreciated the care and flexibility provided.

Thank you again for taking the time to share your kind words. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I have been with cirencester genix…

I have been with cirencester genix dentist since it stated. I have had different dentists, some ok and some amazing ones. I have been on the NHS books all the time. Recently I went on benefits, so I don't have to pay. I have a terrible smile due to health reasons. I have had NHS top dentures, but they never fitted properly. So I enquired about it privately. I saw an amazing dentist ( apologises I forget his name) he made me an amazing set of dentures, the my friends were shocked. Perfect size, colour and fit. I can eat with them, sleep in them and talk normally, which I could never do with the NHS 1's. Yes they cost me approx £1400. But I have more confidence than I have in the last 10 years. I can't thank him enough. He and his assistant were so friendly, helpful, honest and gave me the choice.

1 October 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you so much for sharing such a heartfelt review about your experience with Genix Healthcare in Cirencester.

We’re absolutely delighted to hear how pleased you are with your new dentures and, most importantly, the confidence they’ve given you. It’s wonderful to know that you’re now able to eat, sleep and speak comfortably in a way you weren’t able to with your previous dentures.

It’s also lovely to hear that you found your dentist and their assistant friendly, helpful and honest, and that you felt you were given the choice to decide what was right for you.

Thank you again for sharing your experience. We’re so pleased to hear what a positive difference your treatment has made to you, and we’ll be sure to share your kind feedback with the team.

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