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Review summary

Created with AI, based on recent reviews

Considering 975 reviews, most reviewers were somewhat happy with their experience overall. Customers have mixed feelings about the product's effectiveness and quality, with some finding them beneficial and easy to use, while others report no positive effects or even adverse reactions. Opinions on the ordering process are also varied, with some experiencing smooth transactions and quick resolutions to issues. However, some people were dissatisfied with the customer service, citing difficulties with cancellations, refunds, and unresponsive communication. A few customers also mentioned unexpected charges or subscriptions, and issues with receiving incorrect or incomplete orders.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the patches for helping with... See more

Quality

Users describe ambiguous interactions with quality. While some reviewers praise the products, noting good... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as lost orders, incorrect... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the exceptional and brilliant... See more

Refund

Reviewers highlight ambiguous aspects of refund. While some customers, like those with lost orders or issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I tried these a month ago had a bad reaction, contacted customer service they told me to stop using which I did. What I don't think people realise you are signing up for a subscription. One month la... See more

Rated 4 out of 5 stars

I ordered the product after reading a good review and waited 3weeks with no response whatsoever. I then did more research and decided I had waited long enough so I asked to cancel. I was told the orde... See more

Rated 5 out of 5 stars

I inadvertently ordered too many packs. On contacting Gentle Patches and Inde at the company, who did everything possible to correct my mistake. They managed to cancel my order and hopefully my credit... See more

Rated 5 out of 5 stars

I messed up, gave only a partial delivery address. Emailed for help, quick response. Purchase back out for delivery. Checked again, as delivery hadn't arrived, again quick helpful response. Great... See more


Company details

  1. Health and beauty shop

Written by the company

Gentle Patches is a wellness brand offering science-backed transdermal patches designed to support energy, skin health, weight management, and more. Founded by health entrepreneurs passionate about longevity and modern wellness, we offer a focused line of patches formulated for what matters most—helping people feel better naturally. Our patches provide a clean and effective alternative to traditional supplements by delivering active ingredients through the skin for steady, controlled absorption. Whether it's NAD+ for cellular energy, marine collagen for skin vitality, or natural compounds like berberine to aid metabolism, our goal is to make wellness easier, more consistent, and more natural. With no fillers or unnecessary additives, our products are made for people who want real results without the hassle. We serve customers across the US and Europe with fast, reliable shipping and a satisfaction-first approach to customer care. Gentle Patches is continually developing new solutions to support your well-being at every stage of life. Simple. Natural. Effective. That’s the Gentle way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

995 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Concern with tariffs

I was concerned after finding out this was an international company that there would be tariffs involved with the shipping. I sent an email explaining that if there were tariffs, I would be refusing the package and requesting the refund. I was greeted with total kindness and understanding by everyone that communicated with me. They continued to communicate with me until I received the package just to let me know they understood and were there if I needed them. It turned out, I received my product tariff free!



8 April 2026
Unprompted review
Rated 5 out of 5 stars

Started wearing these at night instead…

Started wearing these at night instead of morning and skin irritation vanished completely. The backing peels away cleanly without leaving residue, and reordering through the app took maybe thirty seconds. Performance improved once I matched application timing to my natural rhythm.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

I HAVE TRIED 8 TIMES TO CANCEL MY…

I HAVE TRIED 8 TIMES TO CANCEL MY ORDER. I AM ALLERGIC TO THESE PATCHES, I TRY TO CANCEL ORDERS AND THEY CONTINUE; TO IGNORE ME. THESE DO NO GOOD...AND IN MY CASE, DO HARM. HOW DO I STOP THIS SCAM FROM PERPETUATING. HOW DO THEY KEEP CHARGING ME AFTER MY MANY LOUD SCREAMS TO STOP THEM?

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Could I give less than one star I….

Could I give less than one star I would. I had a reaction to these patches that included redness at the site of each patch and by day 4 intense itching on my shoulders and back. I requested a refund and was told that I could only apply for a discount if the packages was unopened. WHAT??? How could I have reported a problem w the patch if I hadn’t used it?Ridiculous! Buyer beware. Their guarantee is worthless.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered patches for $25.00 when…

I ordered patches for $25.00 when confirmation was emailed to me I had actually paid $207.84 I immediately tried to cancel the order but no success
I called the office and spoke to a robot and have sent numerous emails and I've had no response

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Beware of money being taken that isn't authorised

BEWARE!!!!this company took £138:81 out of my account and I only ordered 1 box for the price of £11:97 ....they said I had ordered 9 boxes ...why would I order that much without trying them first ,plus I have a medical condition so I wanted to make sure I had no reaction hence why I ordered 1 box.....the fraud team are now involved

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Did not decrease appetite nor did I lose weight. I didn't realise it was an automatic subscription so received another month. I emailed to cancel going forward as they did not work and they offered me a discount!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

A complete waste of money

A complete waste of money. Tried for 2 months now, still same appetite and actually put weight on. Feel such an idiot for believing the hype.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS COMPANY

BEWARE OF THIS COMPANY: they put a deduction through my bank account without me placing an order. Basically, I placed an initial order to try these patches but they didn't agree with me and I did not order any more. Then, out of the blue, another deduction went through my bank account and I was advised that another packet had been sent to me. I contacted them immediately (7th April 2026) and they said I could return the item for a refund; BUT that I would have to cover the return postage costs AND a £ 5 "re-stocking" fee .... even though I did not order this nor sign on for a subscription, and they had sent me more unasked for in any way. I have been liaising with them since then, that the error in sending more out is theirs, and they should therefore cover the return postage.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

These patches DON'T work!

The customer service did an amazing job! I had an issue with my order I was missing 8 packs. They kept in constant contact with me until I received the rest of my order. I was very impressed with the customer service dept

As for the patches, they DON'T work. I just started my 2nd month and I have only lost 3 pounds. Sometimes the scale says I've lost weight other times it doesn't. I had high hopes for these patches after reading reviews. I'm 52 years old and these patches don't work. It's a huge waste of money. I hope I can help someone who is considering ordering theses. Don't waste your money I'm NOT a snacker but, still hoped the patches would work. I do NOT recommend these patches.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

You should give them a try. You will be glad you did!!!

The patches I order are always here pretty quickly. The website is easy to use. I have been using them for about 3 months and they helped me change my eating habits. I have lost 31 pounds. I feel fantastic. I just received a new order. I still have 30 pounds to go. I have no side affects like Wegovy or any of the Glp injections can have. I am very satisfied.

10 April 2026
Unprompted review

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