Amazing service- had an issue with the order which was down to pay pal not the seller- when I rang I spoke to a lady who answered (sorry didn’t catch her name) and also Richard and they could not have... See more
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Review summary
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Based on these reviews
Perfect sports glasses from Oakley. They fit like a dream and the HD lenses are amazing. Very well packaged and great pricing. Have to say, Absolutely fantastic service from Genuine Style….. the... See more
Company replied
My second purchase of O`Neill sunglasses. I bought a pair last month and just purchased another pair as a gift for my son. Once again , excellent prompt service and delivery within a timed slot. As w... See more
I was very sceptical about ordering from this website . But wow very quick delivery and all genuine style. Brought theses as my daughter lost her last pair so we know what they were originally looked... See more
Company details
- #22 of 50 best companies in Sunglasses shop
- #2 of 10 best companies in Beach Clothing Shop
- #124 of 627 best companies in Clothing Shop
- #72 of 282 best companies in Fashion accessories shop
- #19 of 43 best companies in Glasses store
- #35 of 87 best companies in Outdoor clothing and equipment shop
About Genuine Style
Written by the company
Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.
We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.
The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.
We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.
Contact info
384 Linthorpe Road, TS5 6HA, Middlesbrough, United Kingdom
- customerservice@genuinestyle.com
- genuinestyle.com
4.8
Excellent
719 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Genuine Style
Good morning Mrs Burley,
We share your frustration that these arrived late, and that you did not receive the next day service that we paid DPD to provide for you on our behalf, however your review does more reflect a rating for DPD's service rather than for our own.
Your item was ordered in the evening and was sent out the very next day, as advertised and via the correct service. The one day delay that you experienced was due to an operational issue at DPD. We contacted all affected customers about this delay proactively.
We apologise on behalf of ourselves and DPD that DPD did not provide the experience that we would also expect them to.
Kind regards,
Richard
Genuine Style
Very efficient delivery
Very efficient delivery. Sadly i had to return the sunglasses as they didn't suit me. So I'll let you know how smoothly that goes when I've had a refund. ( I'm sure it will be just as efficient 🤞)
28 September 2025
Reply from Genuine Style
Thank you for your feedback and for choosing Genuine Style! We’re pleased to hear you found the delivery efficient, and we hope that the return process was just as smooth for you. If there’s anything else we can assist with, don’t hesitate to get in touch.
Best regards,
The Genuine Style Team
Mulberry sunglasses …
Easy to navigate site,plenty of options and great prices and fast delivery
27 September 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re delighted to hear you found the site easy to use and were happy with the selection, prices, and delivery. We look forward to helping you again soon.
Kind regards,
The Genuine Style Team
Fast delivery and really good price
Fast delivery and really good price
I’m very pleased
24 September 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re so pleased to hear you were happy with the delivery and pricing. We hope to see you again soon.
Best regards,
The Genuine Style Team
Reply from Genuine Style
Thank you for your feedback and for shopping with genuinestyle.com! We’re glad to hear you were happy with the product and delivery. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
The order hasn't been delivered
I've ordered online the sun glasses on 7 September, I still haven't received my order ( after 20 days). The customer service promised that I'll receive my order during the current week, but still no trace of my order. I've wrote last night to the customer service to demand the refund.
7 September 2025
Reply from Genuine Style
Good afternoon Marina,
We take full responsibility for the untypically poor service you have experienced from us on this occasion and would like to apologise for this. I have already emailed you to apologise and resolve this, in addition to having issued a refund already too.
It is not our intention to mislead. This backorder product was ordered promptly but unfortunately we experienced a highly untypical delay from our supplier. Promises made were well intended but we would usually update further delays and can only apologise that this did not happen.
As previously, we have now refunded you. Please just reply to our email if we can help further.
Kind regards.
Richard
Genuine Style
Still waiting for my order
11 September 2025
Reply from Genuine Style
Hi, I can see this is a backorder item. There have been some delays with deliveries for Radley products. Sorry, you should have been updated already. We are also available via email at info@genuinestyle.com and via telephone in office hours for order updates and someone will contact you shortly with an update.
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re thrilled to hear you were happy with the delivery, quality, and pricing. We hope to help you again soon.
Best regards,
The Genuine Style Team
Bought as a gift for my wife
Bought as a gift for my wife. Great service, placed order and received next day as expected. My wife loves the sunglasses so we're very happy
26 August 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re so pleased to hear your wife loves the sunglasses and that the delivery met your expectations. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
Delivered the next day
Delivered the next day, all other sites had 5-10 days or more shipping. Great service!! Will be using again
2 September 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re glad to hear you were happy with the fast delivery and service. We look forward to helping you again soon.
Best regards,
The Genuine Style Team
Love them and best website to buy
Love them I don’t have words
I been using them since last year and every time I want to buy a new pair of sunglasses I always come to them. I had a question I emailed them and the quick response was amazing. Thank you Richard for the help and the amazing website you have
1 September 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com, David, and sorry for our slow reply. We appreciate your support and custom and we hope to see you again soon.
Kind regards,
The Genuine Style Team
Great company, great choice!
Great company. Lots of choice and cheaper prices. Whats not to love. AND super quick delivery! No brainer. Will use this company again :-)
1 September 2025
Reply from Genuine Style
Thank you for your review and for choosing genuinestyle.com! We’re so pleased to hear you enjoyed the selection, pricing, and quick delivery. We look forward to helping you again in the future.
Kind regards,
The Genuine Style Team
Everything as it should be.
Competitive pricing and prompt delivery. The item was really well packaged too.
23 August 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re so pleased to hear you were happy with the pricing, delivery, and packaging. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
Brilliant selection and great prices
Brilliant selection and great prices. Arrived quickly with regular updates. Great customer service.
26 August 2025
Reply from Genuine Style
Thank you for your kind words and for shopping with genuinestyle.com! We’re thrilled to hear you enjoyed the selection, pricing, and service. We hope to help you again soon.
Kind regards,
The Genuine Style Team
Good products and range
Good products and range , easy to use ordering and prompt delivery.
27 August 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re delighted to hear you were happy with the product range, ordering process, and delivery. We look forward to assisting you again.
Kind regards,
The Genuine Style Team
Great price and fast delivery
27 August 2025
Reply from Genuine Style
Thank you for your feedback and for shopping with genuinestyle.com! We’re so pleased to hear you were happy with the pricing and delivery. We hope to assist you again soon.
Kind regards,
The Genuine Style Team
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re glad to hear you were happy with the fast delivery and your products. We look forward to helping you again in the future.
Kind regards,
The Genuine Style Team
Good website for glasses
Good website for glasses. Cheaper than any website. Received original with superb packing.
26 August 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re thrilled to hear you found our website easy to use and were happy with the pricing and packaging. We hope to assist you again soon.
Kind regards,
The Genuine Style Team
Great all round service
Good delivery time, good service, great quality sunglasses what more can I say. Will definitely use again.
25 August 2025
Reply from Genuine Style
Thank you for your kind words and for choosing Genuine Style! We’re so pleased to hear you were happy with the delivery, service, and quality of your sunglasses. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
The product arrived before they saidbo…
The product arrived before they said would get in v good condition.
25 August 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re delighted to hear your order arrived earlier than expected and in great condition. We hope to help you again soon.
Kind regards,
The Genuine Style Team
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