Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.
Company replied
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more
Company replied
Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more
Company replied
Company details
- #7 of 7 best companies in Agricultural Product Wholesaler
- #2 of 2 best companies in Agricultural service
- #83 of 100 best companies in Garden
- #5 of 5 best companies in Grounds Maintenance Service
- #6 of 6 best companies in Lawn mower repair service
- #9 of 14 best companies in Plant and Machinery Hire
Written by the company
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Contact info
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, United Kingdom
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4.3
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Product ok, service poor
Product was fine, service was poor. I asked a question about the product using the online form, nobody responded. I asked for a call back as needed assistance, nobody called back.
24 September 2025
Reply from George Browns
Hello, and thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced a delay in receiving a response from us. We’ve recently introduced an Online Support section, which is monitored daily to ensure customer queries and issues are handled as quickly as possible.
If you’d like to get in touch, please email us at support@georgebrowns.co.uk, and one of our dedicated team members will be happy to assist you.
Thank you again for your patience and for bringing this to our attention.
— The George Browns Team
Ethereal Comms
Good price. Prompt delivery.
But no phone number and no response to emails. Don’t expect a personal service.
1 October 2025
Reply from George Browns
Hello, and thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced a delay in receiving a response from us. We’ve recently introduced an Online Support section, which is monitored daily to ensure customer queries and issues are handled as quickly as possible.
If you’d like to get in touch, please email us at support@georgebrowns.co.uk, and one of our dedicated team members will be happy to assist you.
Thank you again for your patience and for bringing this to our attention.
— The George Browns Team
Fast delivery
Ordered a battery online for my Stihl lawnmower and it arrived the next day. Excellent service.
2 September 2025
Unprompted review
Reply from George Browns
Thank you for the kind words, we hope you enjoy :)
Good service
11 August 2025
Reply from George Browns
Thank you for your kind words. We hope you enjoy your new product
Smooth experience & delivered as advised
8 August 2025
Reply from George Browns
Thank you for your kind words. We hope you enjoy your new product
Another great experience from George…
Another great experience from George browns Ltd fast delivery and kept informed every step of the way
8 August 2025
Reply from George Browns
Thanks again for your kind words, we are glad to hear we are keeping our customers happy. Enjoy :)
Fast postage and Item well wrapped
Fast postage and Item well wrapped. What a shame they closed Leighton buzzard
4 August 2025
Reply from George Browns
Thank you for your kind words and continued support! We are also sad to lose Leighton Buzzard :(
5 star service
Mower came with a damaged wheel. All sorted very quick and new mower sent back.
Happy with service 5 star
28 July 2025
Reply from George Browns
Thank you for your kind words. We are happy your issue got resolved.
Down to earth honest prices and…
Down to earth honest prices and brilliant delivery service Highly recommend.
11 July 2025
Unprompted review
Reply from George Browns
Thank you for the kind words, we hope you enjoy your new product!
Bought a Stihl FS55 strimmer on 4/7/25
Bought a Stihl FS55 strimmer on 4/7/25, had it delivered very quickly, was impressed, used it for around 30 minutes.
The next time i went to use it, it just will not run, attempted to contact George Browns multiple times but so far cannot actually get hold of anyone to help!? Just like what others are saying really, shame because I didn't expect this at all.
Wasn't wanting to leave a review like this but feel i have no choice
EDIT 19/07 Still no response from George Browns, only response I got was to this review LOL
16 July 2025
Unprompted review
Reply from George Browns
Hello, we are sorry you have had this experience. Please can you raise a request via our online customer service portal ? Once a request has been raised, one of our customer experience team will be in touch to resolve this for you.
https://georgebrowns.co.uk/online-support/
Reply from George Browns
Thank you for your kind words. Enjoy your new product
Reply from George Browns
Thank you for your kind words. Enjoy your new product
Sensible price and very quick deluvery
25 June 2025
Reply from George Browns
Thank you for your kind words. Enjoy your new product
Great prices and quick delivery
Shopped around and was the lowest price, and speedy delivery too
23 June 2025
Reply from George Browns
Thank you for your kind words. Enjoy your new product
From ordering to delivery first class…
From ordering to delivery first class service and machine works perfect
9 June 2025
Reply from George Browns
Thank you for your kind words
Had a dealing with mr smith never got…
Had a dealing with mr smith never got back to me waited over 2 weeks did not answer his phone emails nothing,had to phone someone else in another store the gentlemen was great had my item at my house the very next day,I told him I wasn’t happy mr smith and he said he here’s that a lot,won’t be coming back due to me smith,
3 June 2025
Reply from George Browns
Hello, we are sorry you had this experience. We are glad your issue is now resolved.
Poor service
Took a Stihl leaf blower in as the carb needing looking at, 3 weeks later they called to say that they couldn't fix it and carbs for that model were not available anymore. Fair enough. I ordered a clone carb but when I went to install it I found that one of the fuel lines was trapped between the two halves of the case and the other had been ripped in two with the filter half at the bottom of the fuel tank. Both were fine when I handed it over. There was no way they could have tested the carb after they said they had cleaned it!. I called up to complain but they said there was nothing they could do as it was too late and I could have done it!
The moral of the story is that if you have to use them, check your equipment thoroughly before leaving the shop. Ideally go elsewhere for repairs.
16 June 2025
Unprompted review
Reply from George Browns
Thank you for your feedback, and we're genuinely sorry to hear about your recent experience with us. We completely understand your frustration, and we apologise for any inconvenience caused.
As a Kubota Gold and Gold Plus Approved dealership, we take pride in the standards of workmanship and service delivered through our workshops. What you've described falls short of both your expectations and our own, and we are investigating the matter internally to understand exactly what went wrong.
While we were unable to source the original part due to manufacturer availability, we absolutely understand your concern regarding the condition of the fuel lines upon return. We always aim to handle equipment with care, and we regret that this wasn’t your experience.
Mountfield Electress 30Li
New lawn mower delivered safe and sound and working beautifully. Just the job
5 June 2025
Reply from George Browns
Thank you for your kind words
Trusted company for garden machinery.
Good price for what I was purchasing a petrol strimmer.Fast delivery but parts wasnt included with the kit however a phone call I made rectified and I gained and fixed the problem.
29 May 2025
Reply from George Browns
Thank you for your kind words
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