Geox Reviews 

What a disorganised, chaotic company Geox is and do they really care? The answer is no.

I ordered a pair of shoes online on the basis of 3-6 days delivery.

On day 7 I received a text message having had not one of the promised updates that my shoes had arrived at the pickup point. The pick up point was a locker by a station.

How am I supposed to collect them? Oh you have to show ID.

How do you show ID to an unmanned locker when you need a PiN or Barcode? You can’t.

A call to UPS and one was promised in 2 hours. 4 hours later no PiN and told it would be within 24 hours.

36 hours later still no PiN and told they had made an error and I would need to speak to Geox.

Geox said it would 24-48 hours as they had to speak to various teams.

The next day a PiN arrived.

Opened the locker to discover Geox had sent two right shoes! Clearly no one checks.

Geox then said I would have it go to the inconvenience of wrapping it up, sending it back and waiting for a refund. On top of it I would have to pay the price difference as they had gone up and my new subscriber discount would not be applied.

Really great service so far.

Then when I asked to speak to a supervisor I was told no. Who does the supervisor supervise if they can’t take an escalated complaint?

Absolutely shocking level of service from a brand which let’s face it, isn’t exactly Gucci or LV.

Lesson learnt and will not buy online again from this brand.

Bought some no show men’s socks. They are not cheap. Slipped off in shoes after two steps. No refund from Geox. very poor product which is not the norm for this company

Terrible quality school shoes. Strap broken, inside leaves all socks grey 😞

This has been the worst customer experience of my life with a retailer. Initially I wrote a review to just complain of ignorant in-person service (at the Oxford street branch) as well as sub-standard products (shoes with soles that disintegrate as you walk; little ornamental accessories that fall off on the first and second time you wear your new pair, rendering it unwearable because the two shoes no longer match; shoes that fall into pieces and heels that scratch extremely easily because of the thin leather). To all that, after months of email communication with Geox, I have to add that this was has been the most awful experience of my life dealing with customer services. Geox staff have repeatedly been untruthful (both in the shop, claiming for instance that free delivery was only available when ordering in the shop and putting me under pressure to buy; but also online, for instance responding to my review with the public promise that they were willing to make amends as a gesture of good will, while telling me in private that they had no intension to do so). Needless to say, I have already moved my custom elsewhere, a brand of similarly priced but far better quality shoes and infinitely better customer service. I still feel like a fool for having patronized the Geox brand for years when they clearly have no respect for their customers. The fact that it would have been so easy for them to avoid the upset they caused just speaks volumes of how little they care. Save your money and sanity and avoid them.

Just a few days used and a couple of cracks just appeared. Don't buy ,avoid the brand

Worst customer service ever!!!

I ordered shoes from Geox Podgorica (WILL NEVER DO THIS MISTAKE AGAIN) - it has been 8 days and they have not even delivered it.

Customer service is the most pathetic I have even encountered.

I purchased the Geox Super Mario shoes for my son (size 11) and after just four months, the sole has completely separated from the shoe and there’s extensive wear throughout — despite the fact that these shoes haven’t even been worn weekly. I provided proof of purchase, pictures, ssevetal questions & numerous emails but Geox customer service claimed it was just “wear and tear” and refused a refund or replacement. None of my son’s other shoes from different brands have shown this kind of damage. Very disappointed with the quality and customer service. Mums and dads, beware — these are not built to last. @ €70 a pair. Avoid the Geox brand.

Incredibly bad customer service.
I bought shoes for my son, and after two months, the rubber on the toes was destroyed. We exchanged a lot of messages and photos, and I even asked for help from a friend with better English to kindly ask them to accept our complaint. They refused.
65 euros down the drain.

I made an online purchase and the website said it would take two days for the product to be delivered.

A week later, I hadn't received the product and I contacted them.

The first response said that I should track the order using the tracking code, but the tracking code only said that the label had been created and UPS confirmed this and said that they hadn't even received the request to pick up any package from GEOX on my behalf.

Today, after days of waiting, they cancelled my order without any warning or justification.

I bought a winter boot for my son in December he wear them only 3 months the boot got teared front and back I took it where I bought it they told me they can’t do anything very disappointed paid 120$ now he can’t wear it never buy from Geox again

I bough shoes online , I used them twice and they got dirty, but the first time I cleaned them by hand they looked horrible and the colors mixed. I don't recommend them if you don't want to waste your time and money.

I bought a pair of brand new Geox shoes from a shop in London - after wearing the shoes for just 1 day, the soles disintegrated! I reached out to Geox only to be told that the shoes were an older model & thus this was to be expected!! Clearly Geox shoes should be sold to their suppliers with a use-by date to ensure these shoddy shoes are not passed onto customers, as their quality is shockingly poor. I will never waste my money on this brand again - the quality & customer service is absolutely appalling. AVOID!!

I love geox shoes, I always buy them when I am in Italy and for the first time I decided to buy from the website. BIG MISTAKE.
Nowhere in the purchasing process you are made aware of the fact that the shoes will be shipped from Italy, although I am buying from a UK website and there are Geox Shops in Uk... so you have to go through "custom roulette" and praying you won't get any fees to pay; also your shoes will be delayed and it will take longer than usual to receive them.
the best part ? after all of this I GOT SEND THE WRONG SHOES !!!!!
The box is correct, but inside the shoes are a different model (i ordered MYRIA and received BLOMIEE)..so after all of this waiting I have to return the shoes! what a joke, avoid at all costs !!!

Please bring back your amazing geox respira black patent leather and suede with Velcro strap, (1.76 heel) back as a staple for woman. I’m attaching a photo of this fabulously comfortable shoe

Excellent quality products, beautiful stunning coat that I ordered from Geox a few days ago,and also a fabulous pair of trainers (ladies), delivery was very fast,very happy with them, I, absolutely will buy again,no doubt, Thanks Geox

We went to the Oxford Street branch. Possibly the worst service to encounter.
Practically threw the boxes at us, no communication while trying on the shoes. We had to get the shoes out of the boxes and re thread the laces. The shop assistant could t have cared less.

I still believe it is a great product; however, the customer service is terrible.

Absolutely horrible experience. I bought some shoes for my son from here and had them delivered to a collection locker. When they were delivered, I got a blank template email from them without a pin for the locker. They blamed UPS, but there has never been any resolution.
The shoes have been sat in a locker for over one week. Absolutely appalling. Will never buy anything from this company again.

The most awful company I have ever dealt with. I had 2 pairs of their shoes that literally disintegrated as I was wearing them. The soles of the shoes just snapped into pieces and fell off. I told this company that they must have a fault, they didn’t care and customer services were very rude. I went into their Convent Garden branch where they laughed and said the soles were now made of a different material as this was a fault. Do not buy from this company.

I am not going to buy anything ever from GEOX online! I have ordered shoes online, for my son. After placing the order, the next day he liked shoes from the shop, he is 5, so I bought them. When UPS came to my door to deliver the parcel from GEOX I have refused it. On the GEOX website shows that the shoes were delivered which is not true. They agreed on that and said I will be refunded 30 days after they receive the shoes from UPS. Let’s see if I will take my money back after a month. It’s a complete joke.