Working with Lei Fernandez at Fleetsmarts was a game-changer. I was facing what felt like an impossible situation getting out of Hartford, but Lei made it happen smoothly and efficiently. From start t... See more
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Review summary
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Reviews shaping this summary
As a new account of fleetsmart, I felt honored to have JONA guided me all the way for setting up payments. She’s articulate & knowledgeable of her job & patiently waiting until my concern is fully add... See more
Company replied
I called in to fleetsmarts customer service line because I was confused about the set up with new brokers. Christine was patient with me then explained the process so that I understood it clearly. Th... See more
Company replied
First of all, it's good to hear a live person answering instead of AI. Also, I didn't have to endure the auto recording that gives me 8~9 choices to choose from. Then to another 8~9 choices and repeat... See more
Company replied
Company details
Written by the company
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road. We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business. Please reach out and let us know how we can best assist you.
Contact info
United States
- get.fleetsmarts.net
3.7
Average
358 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraudulent UCC. Let's fight together.
Just like many other reviews, had the same story with UCC filling. They used an innocent yes to receive an email and review the terms to file a UCC. Now, cannot factor with nobody else, and Fleetsmart is forcing me to pay $500 to get letter of release after 45 days. What am I supposed to do for 45 days? At this moment, thinking to find a lawyer. Perhaps, several carriers can group together to fight this and split the lawyer cost. Send me a message if willing to fight together.
Additional info to Fleetsmart comment: in order for UCC to be legally enforceable, the creditor has to have security interest, a signed agreement, and specify services provided or goods purchased. Our company is not doing any business with Fleetsmart whatsoever nor signed any agreements, therefore, your UCC filing holds no merit. To ask $500 for termination is extortion.
Update: to force us to pay $500 for UCC that does not hold merit is illegal. Further, to wait 45 days for the letter of release is unheard of. Is FleetSmart going to pay our truck payment, trailer payment, insurance payment, accounting, dispatch for those 45 days while we wait for release letter? If so, sure. I pay you $500, sit for 45 days, and you pay us $10K for damages. No problem.
28 July 2025
Unprompted review
Reply from Get Fleetsmarts
(UPDATED)
Thank you for reaching out and for sharing what you’ve been going through. I’m really sorry this experience has been so difficult — I completely understand how upsetting it is, especially when it’s affecting your ability to earn and provide for your family.
Please know that I’m here to help.
I’ve looked into your case, and according to our records, our Buyout Team has already responded to your email. As of July 11, 2025, we’ve updated our policy: the Letter of Release (LOR) will be issued within 45 days after the termination fee has been paid. This timeline was set to ensure proper review and processing for all UCC terminations in compliance with internal procedures.
Again, I’m here to assist you in any way I can — but please understand that we must follow this process moving forward.
She was very Knowledgable answered my…
Christine was very Knowledgable answered my questions and solved my problem quickly can’t ask for more than that!!
29 July 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for your kind words! We're thrilled to hear that she was able to answer your questions and resolve your issue quickly. We truly appreciate your feedback!
Reply from Get Fleetsmarts
Thank you so much for the kind words! We're thrilled Christine could help. At Fleetsmarts, we’re all about making fleet management simple and stress-free—glad we could deliver on that promise!
Reply from Get Fleetsmarts
Thank you for reaching out. We're sorry to hear about your concerns. To better assist you, could you please provide the following information?
-Company Name
-Email Address
-Contact Number
Once we receive this information, we will verify your account and investigate the issue promptly.
As a new account of fleetsmart
As a new account of fleetsmart, I felt honored to have JONA guided me all the way for setting up payments. She’s articulate & knowledgeable of her job & patiently waiting until my concern is fully addressed . I talked a lot of people before she came in but only gave the same route of explanation. Jona did was offering me other mode of payments that earned her to be a super excellent! THANKS JONA & may you guide other people to do the same.
22 July 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Jona was able to assist you thoroughly and provide a solution that worked best for you. Your appreciation means a lot to our team, and we’ll be sure to recognize Jona for her outstanding support. Welcome to Fleetsmarts — we’re excited to have you on board and are always here to help!
Fast response
Christine was fast to send email and answer the question
21 July 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for your kind words! We’re glad to hear you’re satisfied with the quick response. Providing prompt and helpful support is always our priority.
DOUBLE CHECK BILLING
I’d recommend double checking the amounts they are charging. Recently, every time I pump fuel with their fuel card I’m being charged more than fuel price shown on Fuel Map. They request screenshot of fuel price to process “refund” despite it being on their own website. Then they don’t really refund your money, they just give you credit for your next “billing cycle”. They brush it off as a system error even though it happens every time I pump fuel with them.
18 July 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for bringing this to our attention. To better assist you, could you please confirm the company name on the account?
We also recommend contacting our Customer Service Support team directly at 801-893-3600 so we can review your account in detail and resolve this issue promptly.
We appreciate your patience and look forward to assisting you further.
FLEETMARTS(BWC) WORST COMPANY TO EVER WORK WITH.
WORST COMPANY TO EVER WORK WITH.
I NEVER SIGNED FOR FUEL CARD AND FACTORING WITH THEM. THEY HAVE STILL FILED UCC UNDER MY COMPANY SAYING I AGREED VERBALLY. THEY ARE THE SCAMMERS AND WILL NOT RELEASE YOU. I HAVE BEEN TRYING FROM LAST 3 MONTHS TO GET MY UCC TERMINATED, THEY ARE ASKING TO PAY $5000 TO GET IT RELEASED. I HIGHLY RECOMMEND DO NOT GET IN TRAP. DUE TO THESE, I AM NOT ABLE TO SET UP THE FACTORING WITH ANOTHER COMPANY.
16 July 2025
Unprompted review
Reply from Get Fleetsmarts
We take your concerns seriously and would like to review this matter further. To assist you properly, please provide the following details:
✅ Your full name
✅ Your company name
✅ A valid email address we can use to contact you
You may also call our Compliance Team directly at 801-893-3600 for immediate assistance.
Please note: Fleetsmarts does not file UCCs without a signed or verbally agreed contract. We are committed to working with you to resolve any issues once we have the necessary information.
Christine was a pleasure to speak with…
Christine was a pleasure to speak with fast and efficient
16 July 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for your kind words! It was a pleasure speaking with you as well. I’m glad I could assist you quickly and efficiently.
The reviews are fake
The reviews are fake. They do not pay on time! I repeate! They do not pay on time. Go look at TikTok videos! I turned in a load Thursday. It is now Tuesday and still haven’t gotten paid ent been paid. The load was approved and everything for funding Fleetsmarts just pays when they feel like it. They are not financially stable is what it’s showing!
15 July 2025
Unprompted review
Reply from Get Fleetsmarts
We appreciate your feedback and the opportunity to clarify.
Please note that in order to process payments on time, all loads must be submitted before 10:00 AM MST on business days. Upon reviewing your account, we found that your loads were submitted on Friday, July 11, 2025, at 10:15 AM, which is past the cutoff time.
As a result, processing was deferred to the next business day. Your payment was successfully processed on Monday, July 14, 2025.
To help avoid any delays in the future, we encourage submitting loads before the daily cutoff time so we can ensure same-day processing.
We’d also like to address the comment about our reviews being “fake.” Fleetsmarts takes pride in the genuine feedback we’ve received from our valued clients. Transparency and integrity are very important to us, and we want to assure you that our reviews reflect real customer experiences.
Since your payment has already been processed, we hope this clears up any concerns. If this resolves the issue for you, we would greatly appreciate it if you could update or adjust your review to reflect your experience now that the matter has been clarified. Of course, if there’s anything else we can do to support you, please don’t hesitate to reach out—we’re here to help.
Reply from Get Fleetsmarts
Hi,
We’re very sorry to hear about your experience. To assist you better, could you kindly provide us with your company name? This will help us look into the matter right away.
Thank you for your understanding, and we look forward to resolving this with you.
Reply from Get Fleetsmarts
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to make things right. Could you please share more details so we can address this promptly?
Reply from Get Fleetsmarts
Thank you so much for sharing your feedback! We’re glad to know you had a good experience with us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
To all trucking and transport…
To all trucking and transport businesses. Do not talk to Prince Ryan at Fleetsmarts or any of their other employees. They are a scam. They will try anything to get you to agree verbally with something on the phone so they can record you saying you agree, then they will put a UCC lien on your company so that no other factoring companies can work with you until they release it. No Fleetsmarts!!!! Please pass the word. They will not release the one on my new company. They are messing with our lively hood and don’t care. It should be illegal for this to happen. And especially when it Is foreign people. They don’t care if they ruin your credit. They just don’t want you to do business with anyone else. I told them no over and over again for over 20 minutes on the phone. The guy named Ryan or Prince he goes by both. Tell all your buddies.
24 June 2025
Unprompted review
Reply from Get Fleetsmarts
Fleetsmarts does not force any customer to open a fuel credit line or enter into any agreement without their full understanding. Our process is transparent and all agreements are thoroughly explained before any documentation is executed.
A UCC-1 filing is a standard security interest document in the transportation and factoring industry. It protects the lender or factor’s financial interest but does not restrict your ability to work with other factoring companies. As long as the UCC-1 filing is properly managed and all parties understand the terms, you are free to engage with any provider of your choosing.
We do not and would never intentionally block a customer from doing business with others. Our role is to support our clients, not hinder them.
If you believe a filing was made in error or without appropriate authorization, we invite you to provide your company name and any supporting information. We are happy to review your account and resolve any concerns appropriately.
While we respect your right to express concerns, we ask that you avoid making or spreading false, harmful, and defamatory statements, as these can cause reputational damage and may lead to legal consequences.
Please feel free to contact us directly at buyouts@fleetsmarts.net or 801-893-3600 so we can address this matter properly.
Lei Great work ethics
Lei Great work ethics, help me with everything explain everything. Love to work with them had and thank you so much Lee for giving us that good experience.
24 June 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you so much for your kind words! We’re glad to hear that Lee was able to provide you with the support and clarity you needed. Your feedback means a lot to us, and we’re grateful for the opportunity to work with you. We'll be sure to pass along your appreciation to Lee!
Poor communication and customer service…
Poor communication and customer service once you get signed in with them, they then become hard to get in contact with. And lots of hidden fees as well
19 June 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered. To clarify, our customer support team is available through multiple channels, including phone, email, and live chat during business hours, and we’re actively working to improve response times.
Regarding fees, we aim to be as transparent as possible by providing a full breakdown of costs in our terms of service and during the signup process. That said, we appreciate your feedback and will review how we communicate these details to make them clearer for all customers.
If you’re open to it, we’d appreciate the opportunity to address your specific concerns directly. Please reach out to us at 801-893-3600, and we’ll be happy to assist.
Fleetsmarts is a scam of a company to…
Fleetsmarts is a scam of a company to work with. I have been with them for 6 months now, and im truly unhappy with their services. This company charges fees without telling you about them. They lack communication skills, and you can never speak to someone in management. I have been asking to get out of my contract from day 1. They refuse! They are now factoring my loads at a higher rate than the 2.5% promised. Their fuel discounts are a joke. I put $140 in gas every stop and only see .39 saved everytime! Nothing significant to see a discount worth anything! But this is how they get you in, with their fuel discounts, that don't exist. They keep removing my reviews from Trust Pilot, because im telling the truth about their practices and Trust Pilot takes them down for them! How truthful is this sight!? This company is not worth getting involved with unless you want someone who's going to hurt your small business bottom line!
23 June 2025
Unprompted review
Reply from Get Fleetsmarts
Thank you for sharing your experience. We sincerely regret to hear about the frustration you’ve encountered and take your concerns seriously. Our goal is to provide services that help support small businesses, not hinder them.
We would appreciate the opportunity to review your account and address your concerns personally. Please contact us directly at 801-893-3600 so we can work together toward a resolution. Your feedback is important to us, and we’d like the chance to make this right.
Reply from Get Fleetsmarts
We're happy Landon was able to assist you. Fleetsmarts is here to make managing your business easier with responsive service and tools like factoring, fuel savings, and working capital support whenever you need it.
Aaron Johnson has been extremely…
Aaron Johnson has been extremely helpful with getting through all of the obstacles of a new business.
Hopefully he will as be as helpful to you also
20 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Aaron Johnson has been a reliable resource as you navigate the challenges of starting a new business. At Fleetsmarts, we’re here to provide the same level of dedicated support to every client, along with services like factoring, fuel discounts, and credit lines to help your business grow with confidence.
Christine did a Good Job by making sure…
Christine did a Good Job by making sure she got all the Basics infos. From me . That’s a Good one 👍🏾
20 June 2025
Unprompted review
Reply from Get Fleetsmarts
We're glad Christine made sure everything was handled properly from the start. Gathering the right information is key, and it's great to know she made the process smooth. At Fleetsmarts, we’re here to support you with dependable service, factoring, fuel discounts, and credit line solutions tailored to your business.
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