Delivery was fine but they called me approx 50 times to ask me to upload documents I'd already uploaded. No way to stop the calls as order wasnt delivered. Tried online chat function to remove my lan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appalling customer service. Ask for forms to be completed but don’t provide them. Ghost you on messages, “office” telephone never open. … Finally my calls/messages were responded to today. The agent w... See more
Company replied
Hit and miss I filled the survey three times and waited for my manjaro. It did not arrive,called your line was told that there was a fault from your end about an invoice and system processing su... See more
Company replied
Quite a long delay from ordering to delivery compared to other providers that I have used. Good at responding to information quickly but once order approved, the dispatch seemed to take a long while.... See more
Company replied
Company details
- #77 of 81 best companies in Weight-Loss Service
- #226 of 233 best companies in Fitness and nutrition
- #111 of 115 best companies in Online Pharmacy
- #39 of 40 best companies in Online Prescription Medication Vendor
- #103 of 105 best companies in Pharmacy
- #44 of 45 best companies in Wellness Programme
About Get A Drip Shop
Written by the company
Get A Drip Shop
Weight Loss Programme
Get A Drip Shop offers a comprehensive approach to weight management that combines proven medications with ongoing clinical support and personalised guidance from our team of UK-based experts. We're dedicated to supporting you on your journey to better health and longevity.
Why choose Get A Drip Shop?Your journey towards living healthier and happier starts with Get A Drip Shop. Learn more about our Weight Loss Programme and how we can help you achieve your weight loss goals below:
Get Started Today →
Contact info
Unit 5 Aylesford Court, SG6 1LP, Letchworth Garden City, United Kingdom
- +44 203 441 9096
- support@getadrip.com
- getadrip.shop
Subscribe and Save Every Month
3.3
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Get A Drip Shop
Hello Claire,
Thank you for your kind feedback. We are very pleased to hear you found our communication helpful and professional.
Kind regards,
The Get A Drip Shop Team
Constantly getting my medication late
Constantly getting my medication late
Order number 40059
But you can look back at my account....it's the 3rd time my money was taken out the account and the medication didn't follow immediately as I would expect. Also found it impossible to get to speak with a person. It really was shocking service. Have cancelled my subscription and have gone elsewhere
15 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Alison,
Thank you for your feedback, and we are very sorry to hear about your experience.
We understand how important it is to receive your medication on time and how frustrating delays can be. We would like to look into this further for you.
As no order details were included in your review, please could you provide your order number so we can investigate this in more detail?
Kind regards,
The Get A Drip Shop Team
Awful customer service
Awful customer service. Provided incorrect tracking information and then magically gave me another one with a dark blurred pic as “proof” of delivery.
I even provided evidence from my ring doorbell that no one attempted delivery or left calling cards.
Still awaiting on a resolution and I am now £300 out of pocket with no product:
In response to your response and for future customers who ma be ordering, the team only “reached out” to me after I had sent several emails and made several calls over the course of nearly a week. Only to get a cursory email response today saying that the investigation process will take up to 10 days and basically I am to wait until that’s done before I either get a refund or replacement. This is wholly unacceptable when I am out of pocket by £300 with no access to my medication and am now overdue. I don’t have access to another £300 to just go somewhere else. You have left me completely in limbo with a prescription only medication.
As a regular subscription customer that has never had this issue before until YOU changed the courier this is totally unfair.
7 April 2026
Reply from Get A Drip Shop
Hello Helen,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We completely understand how frustrating this must be, especially given the concerns raised around the delivery.
Our team has already reached out to you directly and is actively working on your case. We’ll continue to prioritise this and keep you updated until a full resolution is reached.
Kind regards,
The Get A Drip Shop Team
Extremely poor experience over the last…
Extremely poor experience over the last few months. No coordination between their website account and what actually happens in terms of the deliveries. No way to contact them directly and have issues resolved asap - and there were many issues each month! Also no proper, regular reviews of doses and responses take too long. Even sold us a mounjaro pen that doesn’t work and then 5 days after complaining wrote an email to us saying to go complain to the manufacturer, as they can’t help!
30 March 2026
Reply from Get A Drip Shop
Hello Roshan,
Thank you for your feedback. We apologise for the frustration caused by the issues you have encountered. This is not the level of service we aim to provide.
We did attempt to contact you by phone and apologise if this was at an inconvenient time. To clarify, we do offer multiple communication channels, including phone, email, and live chat, and would be happy to guide you on how to access these if needed.
We are also sorry if our response times did not meet your expectations. However, upon review, we have responded within 24 hours to your queries; we understand that this may not have felt sufficient given the nature of your concerns.
Regarding the issues with your overall experience, we would very much like the opportunity to review this further with you and provide appropriate support. We would also be happy to guide you through your account and patient portal to ensure everything is clear and working as expected.
We appreciate your feedback and would welcome the opportunity to discuss this with you in more detail and work towards a resolution.
Kind regards,
The Get A Drip Shop Team
Never received the item due to…
Never received the item due to transport issues and it going back to send a drip request requested the item or a refund email communication is poor still not receive refund or pen from when I ordered two weeks and counting
7 April 2026
Reply from Get A Drip Shop
Hello Geraldine,
Thank you for taking the time to speak with us today.
We are pleased we were able to reach a resolution together. We would like to apologise again for the time this has taken, as your query was unfortunately processed incorrectly. We take full accountability for the delay, but are glad that everything has now been resolved.
We do hope we have the opportunity to provide you with a smoother experience in the future.
Kind regards,
The Get A Drip Shop Team
Delay with order
Although you approved my order, it took more than a week to receive my prescription. However, when I did query the delay, it was shipped with immediately. An apology would have gone a long way.
13 April 2026
Reply from Get A Drip Shop
Hello Rachel,
Thank you for your feedback. We sincerely apologise for the delay in receiving your prescription following approval. This is not the standard of service we aim to provide.
We’re pleased to hear that once you contacted us, your order was promptly shipped. However, you are absolutely right that clearer communication and a proactive apology should have been provided at the time.
Your feedback is important and has been shared internally to help improve how we manage and communicate any delays moving forward.
Kind regards,
The Get A Drip Shop Team
Very efficient subscription service
Very efficient subscription service, though not the easiest to manage my account online. Using for Mounjaro maintenance, for which it's good and very reasonably priced.
10 April 2026
Reply from Get A Drip Shop
Hello L,
Thank you for your feedback.
We’re pleased to hear that you’ve found the subscription service efficient and good value for your Mounjaro maintenance.
We appreciate your comments regarding the online account experience and recognise that this should be as straightforward as possible. Your feedback has been shared internally as we continue to improve the usability of our platform.
Kind regards,
The Get A Drip Shop Team
Reliable service
From sign-up to delivery, everything has been handled smoothly. The service feels professional and consistent.
5 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Billie,
Thank you for your kind feedback. We are really pleased to hear you have had a smooth and consistent experience from sign-up through to delivery.
Kind regards,
The Get A Drip Shop Team
Happy customer
Really great service speedy delivery & feel like I’m being taken care of well
14 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Laura,
Thank you for your lovely feedback. We are glad you are happy with the speed of delivery and that you feel well supported throughout your journey.
Kind regards,
The Get A Drip Shop Team
Beware subscription model
Automatically charged and sent a repeat prescription for Mounjaro without any updated medical assessment.
They say it was approved based on my original questionnaire, but I was never asked for new information or whether I’d experienced side effects. For a prescription-only medication, that’s not acceptable.
Emails were sent but went to junk and did not involve any actual consultation.
This has raised serious concerns for me about their prescribing process. Be cautious, especially with subscriptions.
13 April 2026
Reply from Get A Drip Shop
Hello,
Thank you for your feedback. We’re sorry to hear about your concerns and understand why this experience has caused frustration.
When signing up, this service operates as a monthly subscription, with repeat prescriptions and charges processed in line with the original agreement. That said, we recognise the importance of clear communication and ensuring patients feel fully informed and supported throughout.
We can confirm that your subscription has now been cancelled as requested. If you would like us to review your case further or discuss your experience in more detail, please do get in touch with our team directly.
Kind regards,
The Get A Drip Shop Team
Subscription cancelled? Customer Service?
I’ve apparently had my subscription stopped whilst I was happy with my dose etc? I only requested that my delivery was delayed by a week? I also requested a copy of my prescription so I could travel through airport security and ‘customer service’ failed miserably and I didn’t get it. Customer service needs to be improved drastically.
12 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Ian,
Thank you for your feedback, and we are very sorry to hear about your experience.
We would like the opportunity to look into this in more detail for you. Please could you provide your order number so we can review what has happened with your subscription and the prescription request for travel?
Kind regards,
The Get A Drip Shop Team
My 1st order was really difficult asked…
My 1st order was really difficult asked multiple times for information which I provided multiple times,finally received order after nearly 2wks,2nd order couldn’t do anything on the app to resolve the action needed couldn’t log weight going round in circles getting codes to login for every request like log weight,complete action,check order status,payment taken first no health updates etc so I’m in limbo I asked where my order is I e received emails saying it’s been approved,email with order number etc,info saying awaiting courier pick up yet the customer service are saying nothings been done till I’ve completed my actions needed etc the app won’t let me do it,it’s been a very unpleasant experience and extremely hard to navigate.I formally request a refund today so will see What happens next I wish i had read the reviews first to be honest.also had 2 different order numbers on on order confirmation email and in the app the whole thing has been very confusing.
9 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Danielle,
Thank you for your feedback. We are very sorry to hear that your experience has been difficult and frustrating.
We apologise that the process was not as straightforward as we aim for. We understand how this would have impacted your experience and are sorry for the inconvenience caused.
We appreciate you bringing this to our attention and hope we may have the opportunity to provide you with a smoother experience in the future.
Kind regards,
The Get A Drip Shop Team
Order never arrived
Money taken on the 2nd April, still no tracking number or any idea when I'm likely to get my order. Customer service were quick to reply to other questions but you only get vague automated responses when asking about order progress
Update 14th April. Finally got the tracking info after days of chasing. Apparently it was delivered 3 days ago, but the delivery picture doesn't show where it was put and there was no card or signature. Can't get any useful response out of Get a drip - they keep just repeating that it's showing as delivered.
Update 15th May. I did eventually get a refund, 1 month after my original order.
11 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Medina,
Thank you for your feedback, and we are very sorry to hear about your experience with the delay and communication.
We can see that your order has now been delivered, and we are glad it has been successfully received. However, we do sincerely apologise for the frustration caused.
We appreciate your patience and hope we can provide you with a smoother experience in the future.
Kind regards,
The Get A Drip Shop Team
Absolutely awful-BUYER BEWARE
Absolutely awful. Given a faulty pen and won’t replace or refund. Expects me to drop another £250 on a new one when they’re quite clearly running a con shop. Never had this elsewhere. BUYER BEWARE go with someone reputable instead who will help when they mess up and send a faulty product.
11 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello,
Thank you for your feedback. We are very sorry to hear about your experience and understand how concerning this must be.
We have not been able to locate your order based on the details provided. Please could you share your order number so we can look into this thoroughly and review the issue with the pen?
We take concerns like this very seriously and would like the opportunity to look into this for you and assist further.
Kind regards,
The Get A Drip Shop Team
Everything worked as expected from…
Everything worked as expected from start to finish. Good communication throughout.
3 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Kris,
Thank you for your feedback. We are pleased to hear that communication has been clear and everything has worked as expected from start to finish.
Kind regards,
The Get A Drip Shop Team
Medication Still Not Arrived - No Updates
Unfortunately, I still haven't received my medication.
Order placed 31/03. Immediately uploaded all things required. Money came off right away.
Nothing happened until 03/04, when I got asked for more info (that I had already provided). But did so again.
Again, nothing happened.
05/04 - status updated on website to say "order dispatched - tracking available", but not tracking number sent or accessible.
Contacted CS, advised on 08/04 that they were awaiting stock (when was this going to be communicated??), and that it would ship the next day.
09/04 - automated email to say "awaiting courier collection".
Nothing since, and no tracking information.
Contacted CS again, but no reply as of yet.
I'm out of medication now, and don't assume anything is going to happen over the weekend.
Will be asking for refund.
9 April 2026
Reply from Get A Drip Shop
Hello Rahel,
Thank you for your feedback. We are very sorry to hear about your experience and the frustration caused by the delays and lack of communication.
We can see that your order has now been delivered, and we hope it was received safely. We sincerely apologise for the inconvenience caused and understand how disruptive this must have been, especially while you were without your medication.
Your feedback has been noted, and we will continue working to improve both our communication and dispatch processes. We hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
The Get A Drip Shop Team
Problem with delivery.
I had a problem with my delivery from dpd. After contacting customer services, I received a lot of friendly, helpful and successful help and advice from Morgan. She managed to sort out the problem on my behalf.
Exactly what you hope a Customer Care team would do. Thanks Morgan!
1 April 2026
Reply from Get A Drip Shop
Hello Diane,
Thank you for your kind words! We are very pleased to hear our team was able to assist with your delivery issue and resolve it for you promptly.
Kind regards,
The Get A Drip Shop Team
Great overall experience
From the initial consultation through to delivery, everything has been handled efficiently. The programme feels designed for long-term results, with proper monitoring and support. Communication has been clear throughout, and I'm very happy with the service.
2 April 2026
Unprompted review
Reply from Get A Drip Shop
Hello Jess,
Thank you for your feedback. We are glad to hear you are happy with the service, support, and ongoing structure of the programme.
Kind regards,
The Get A Drip Shop Team
Good communication
I've found the team easy to deal with and quick to respond. The programme is straightforward and feels properly managed.
31 March 2026
Unprompted review
Reply from Get A Drip Shop
Hello Gene,
Thank you for your feedback. We are pleased to hear you find the team responsive and the process easy to follow.
Kind regards,
The Get A Drip Shop Team
Excellent service and great prices
Excellent service and great prices. Very impressed. 5 stars.
8 April 2026
Reply from Get A Drip Shop
Hello,
Thank you for your kind words! We are very glad you are impressed with the service and pricing.
Kind regards,
The Get A Drip Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.