I got totally different toy than what…
I got totally different toy than what the picture represented. I tried to contact to customer service many times about returning it, but i got zero response. Total scam, I recommend that you should not buy anything from there.
Edit.: i got a response but i bet my email went to your spam folder again….
Reply from Getateddy.fi
Dear Liisa,
We are sorry to hear about your experience and understand your disappointment.
Unfortunately, we have only just discovered that your email was incorrectly filtered into our spam folder, which is why you did not receive a reply from us. We sincerely apologize for this.
We have compared the product you received with the product shown on our website, and it is the same model. However, as with many plush toys, individual items can vary slightly in appearance, and product photos are often taken under professional lighting and from different angles, which can make them look somewhat different.
We also understand that you were trying to replace your child's lost toy, and in that situation even small differences can feel significant.
We have now replied to your email and look forward to resolving this matter with you directly.
Kind regards,
GetaTeddy.fi Customer Service