I didn’t have access to many contents, because of an issue with my purchase, but the Costumer Service was very active and amazingly comprehensive. I am very grateful to have had encountered this kin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I requested a refund because I was charged of the yearly subscription right before the end of the 7 days trial, and they immediatly accepted, and refunded the full amount. They were very reactive, I a... See more
Company replied
Great customer service. I paid an annual subscription by mistake and was kindly refunded the whole amount. It’s a good site, and now I can testify to really kind customer service. Seems these guys ar... See more
Company replied
I tried Cheex during it 1 week and was under the impression I would be charged on a monthly basis for my future subscriptions. Nevertheless, I was charged an entire years worth of the subscription,... See more
Company replied
Company details
Written by the company
CHEEX is a subscription-based streaming platform for sexual entertainment and education. In addition to the free magazine and podcast, our paid membership offers unlimited access to erotic films, sexy audio stories, and our Pleasure Academy, where members can find educational content. CHEEX believes that a fulfilling sexuality is essential to a happy life and aims to help everyone feel sexually liberated and empowered. That’s why we showcase intimacy in a natural, consensual, and pleasurable way.
Contact info
3.7
Average
92 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diverse porn and sex education that…
Diverse porn and sex education that doesn't lower your self-esteem! Love it
24 March 2023
Unprompted review
I really like it 🖤
Really really like it. It gave me a whole new experience to porn and especially my sex and everything around, as it includes not only porn but also Audios and tutorials/workshops.
Sometimes I feel like the technical part is not fully evolved but would still recommend it at fullest.
10 March 2023
Unprompted review
Its a place where watching porn feels…
Its a place where watching porn feels so nice! All the other platforms are so rude and Show some porn that dont Match with reallife sex!
31 January 2024
Unprompted review
i would not recommend it if you have a…
i would not recommend it if you have a kink or a fetish. you will find something, you will not be able to choose between different videos though, which disappointed me as it is quite expensive. also, i cancelled my subscription but the cancellation did not work, so i paid a lot of money for it without even using it..
very unfortunate, as it is so important to create spaces like this. i did like the educational content a lot but the negative experiences i made really left me with a bad feeling about the site
25 January 2024
Unprompted review
Reply from CHEEX
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations.
Regarding the content, we’re continually working to expand and diversify our library. We also understand how important it is to be able to easily navigate and select videos that match your preferences, and we'll take your feedback into account as we work on improvements.
We're also genuinely sorry to hear about the issues you faced with your subscription cancellation. Could you please reach out to our support team with your details? We’ll make sure to investigate this issue thoroughly and provide a resolution for you.
We appreciate your positive comments about the educational content, and we're committed to making necessary improvements based on your feedback. Thank you for helping us improve our platform!
Reply from CHEEX
Hi Tom!
We’re sorry to hear about your experience. Our free trial is designed to offer a no-cost introduction to CHEEX, and you should not be charged if you cancel before the trial ends.
Please reach out to our support team with your account details so we can investigate what happened and resolve any issues. We want to ensure that you’re treated fairly and that any mistakes are corrected.
My experience with the service has been deeply unpleasant and disappointing
My experience with the service has been pretty unpleasant. I can't speak to the experiences of the performers but as a viewer a lot of the content made me uncomfortable. The videos weren't signposted with triggers/non-consensual consent/boundary violations. Given that ethics is a great deal of what you're paying for from the website, the fact that they don't have safeguards for the audience is baffling. The concept was exciting but I felt seriously disappointed.
Update:
1. I contacted the company about this/my general experience and expectations of the service. The content was moderated by their content team and they agree the content should have been labelled/had content warnings included. I can only hope that they apply my criticism going forward to all of their videos and use content warnings.
They have agreed to give me a refund and have apologised for the 'inconvenience', although that's not how I would phrase the experience. However, including content warnings is such an obvious part of ethical pornography that its exclusion merits a low star review.
25 June 2023
Unprompted review
CAREFUL
CAREFUL! FRAUD!
I got a 14 days free trial and canceled it the same day. After 14 days I got a debit in amount of 118.80€. The cancel button on the website is not working. If you click on it, you believe you canceld, but it is not working. I got proof about this bug. The support ignores the problem and they are claiming that you did not cancel.
25 August 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.