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Coconut Reviews 776

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent simple to use app for MTD digital. Best bit is the absolutely fabulous support. I'm not tech savvy but Jeremy from the Coconut support team has been there at every hurdle swiftly offering cl... See more

Company replied

Rated 1 out of 5 stars

Coconut’s bank integration used to work fine, but now it’s completely broken for me. I reached out to support and only got a vague responses after chasing it up several times saying they’re aware of a... See more

Company replied

Rated 5 out of 5 stars

As a sole trader I’ve used many accounting softwares in the past & coconut is by far the best, most straightforward & reliable. Being able to attach my receipts, so not having to keep the paper copy... See more

Company replied

Rated 2 out of 5 stars

While I like the app and it is useful, I’m giving 2 stars because now I have to open yet another bank account to link since they are dumping their integrated accounts. Dealing with 2 apps, two set... See more

Company replied

Company details

  1. #15 of 19 best companies in Accounting Software Company

Written by the company

Coconut is simple accounting & tax software for self-employed people and accountants. Our mobile-first tax app helps self-employed people track income, send invoices, categorise expenses, and work out how much tax they owe in real-time. And through the Coconut Portal, accountants and bookkeepers can get instant access to all of their clients’ real-time accounting information, whenever they need it—making it easy to prepare their sole traders for Making Tax Digital for Income Tax, spend less time chasing paperwork, and uncover major opportunities for revenue growth.


Contact info

4.1

Great

TrustScore 4 out of 5

776 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Moved to coconut just to test it out

Moved to coconut just to test it out, so far it's perfect, so will be sticking with it for now.
Quick and easy to set up, invoices look good and are easy to produce and send.

30 November 2023
Unprompted review
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Reply from Coconut

Thanks for sharing your thoughts! Glad your enjoying Coconut - AG

Rated 5 out of 5 stars

Great & simple to use.

Very easy to use and presented in a simple format. Works a treat and takes away a lot of the stress in an area I am no expert in.

10 November 2023
Unprompted review
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Reply from Coconut

We're delighted to hear it's easy and stress-free for you! Thanks for taking the time to leave us this review - AG

Rated 5 out of 5 stars

My accountant introduced me to coconut.

My accountant introduced me to coconut.
Now it's second nature.
Invoices go into drafts for the month. Multi income streams was so hard to keep up with.
As an international author (Tina dee Lite)
Cleaner
Entertainer
As well as drop shipper.

6 November 2023
Unprompted review
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Reply from Coconut

We're thrilled to hear that Coconut has become an essential part of your financial journey! Thank you for sharing your experience. - AG

Rated 4 out of 5 stars

Good

I use the app on my iPad and I do not think it is misconfigured for this kind of device. The app opens in small window and it is not easy to use.
The second thing I would like to mention about is no option to edit layout of the invoices.

1 October 2023
Unprompted review
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Reply from Coconut

Hi Agnes, the app is designed to work best on mobile. If you'd like to access Coconut via your iPad, you can login to the web version on your iPad to get the best experience. Thanks - AG

Rated 5 out of 5 stars

Coconut is Fantastic

Coconut is Fantastic! I was a little but sceptical before I got it but now absolutely love it. Makes tracking all my business expenses and sending invoice’s so easy and it’s all in 1 spot! This saves me running multiple Excel spreadsheets and staying on top of my clients! For the price you pay I would highly recommend this product!

25 October 2023
Unprompted review
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Reply from Coconut

We're thrilled you love Coconut! It's a game-changer for business expenses and invoices. We appreciate your recommendation and support! - AG

Rated 5 out of 5 stars

Very pleased with facilities

Very pleased with facilities, it’s making life much easier. Only little niggle is the name, Coconut, on the invoicing. I’ve had several customers ask if it’s genuine as it’s a strange name to use.

8 October 2023
Unprompted review
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Reply from Coconut

Hi Sarah, We're delighted that you're benefiting from our services! Regarding the point you raised, invoices are generated in Coconut, thus use a Coconut email address. Many accounting software companies share this sending style. We're delighted that you're benefiting from Coconut, we're planning on adding even more great features over the next 12 months. Thanks - AG

Rated 5 out of 5 stars

Coconut is great and I highly recommend it!

The Coconut app and website has been, and continues to be, a very sophisticated and easy-to-use tool for all my bookkeeping needs. I highly recommend it to anyone who is after a clean and modern user interface that is easy to understand. For £9.00 per month, after the one month free trial, it's the best bookkeeping software I have come across and is worth every penny. You should definitely try it out.

8 October 2023
Unprompted review
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Reply from Coconut

Thank you for your glowing review! We're thrilled to provide you with a sophisticated and user-friendly tool for your bookkeeping needs. Your recommendation means a lot to us! - AG

Rated 5 out of 5 stars

The perfect app for freelancing and…

The perfect app for freelancing and managing multiple bank/card accounts. Gets the balance right between simplicity and complexity. Great interface and ease of usability. Responsive customer support when contacted.

8 October 2023
Unprompted review
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Reply from Coconut

We're delighted to hear that our app meets your freelancing and multi-account management needs so effectively. Balancing simplicity and complexity is our aim, and your positive feedback is appreciated! - AG

Rated 5 out of 5 stars

I’ve been looking for this app

I’ve been looking for a product like this for a while now. You can scan your receipts link it to your bank account. Works out what your due in tax and helps you to complete re your tax return. A great product for anyone looking to keep your financials up to date.

17 July 2023
Unprompted review
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Reply from Coconut

We're thrilled to hear that our product meets your needs! Thank you for sharing your positive experience with us. - AG

Rated 5 out of 5 stars

Gold services

Very good services thank you 🙏🙏

11 June 2023
Unprompted review
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Reply from Coconut

Thanks for taking the time to share your experience, Romica! - AG

Rated 5 out of 5 stars

An excellent service

An excellent service with fantastic staff/customer service. It runs really smoothly and it’s very easy to understand and personalise. I would recommend Coconut to anyone wanting this kind of service. I found them the best!

22 June 2023
Unprompted review
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Reply from Coconut

Many thanks for the recommendation! Great to hear you enjoy using Coconut 😁 - AG

Rated 4 out of 5 stars

Moving to Coconut

Moved over from a different service and since I have had nothing but a brilliant service. The app and website make it very simple to accomplish what you need to do when you want to and if you need help the support is friendly and fast.

8 June 2023
Unprompted review
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Reply from Coconut

Thanks for leaving us this review, Mark - AG

Rated 5 out of 5 stars

Honestly I really really don’t know…

Honestly I really really don’t know what I would do without this app, it’s amazing very very helpful

2 March 2023
Unprompted review
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Reply from Coconut

We're thrilled to hear that Coconut has been a valuable and indispensable tool for you, Pedro. Thank you for your kind words and leaving us this review 🥰 - AG

Rated 5 out of 5 stars

A great company!

A great company and very fast replies to any queries. Really useful and handy tool. I’ve been with them for years now and always very happy.

29 March 2023
Unprompted review
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Reply from Coconut

Thanks for your kind words! It's fantastic to hear that you've had a positive experience with Coconut over the years. Thank you for your continued support ♥️ - AG

Rated 5 out of 5 stars

3 years in

After finding coconut 3 years ago I've had little or no need to contact support and when I have they quickly resolve my issue. The app does what it says on the tin and all that is needed. I just fill my self assessment in a wait for my overpayment.

Oh and that Richard Bristow guy gives everyone one star on his profile. Looks like a troll to me.

28 March 2023
Unprompted review
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Reply from Coconut

Thanks for taking the time to share your positive experience with Coconut, Kevin! We're thrilled to hear that Coconut has met your expectations and that you've found our support team to be helpful - AG

Rated 1 out of 5 stars

Coconut are truly a waste of space

Coconut are truly a waste of space! Looks like I had a bit of luck that the guy who was supposed to be arranging a demo of the MTD software is also a waste of space. - no call back, did not turn up for on line appointment etc. Judging from the online reports the business and its staff are useless, it was certainly my experience!!!

Since posting this review we have had a fulsome apology from Coconut, that was appreciated but it was too late we have placed our 300 plus clients, elsewhere. Sorry Coconut, no cigar!

10 January 2023
Unprompted review
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Reply from Coconut

Hi Richard, sorry to read that you've had a negative experience. This isn't our usual level of service and we'll be reviewing how we arrange demos moving forward.

I've spotted that you're in communication with our team, but we're here if you need anything else in the meantime.

Rated 5 out of 5 stars

Simple and easy to use.Gone self…

Simple and easy to use.Gone self employed after 40 years employed,been a godsend

20 January 2023
Unprompted review
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Reply from Coconut

Hey Keith, thank you for taking time to leave us a review, glad to hear you're enjoying Coconut! 🎉 Shout if we can help you with anything.

Rated 5 out of 5 stars

Used Coconut for my tax return

Used Coconut for my tax return. The bank connection made it way easier to get my info ready for HMRC. Really easy to use- a definite time saver!

11 January 2023
Unprompted review
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Reply from Coconut

Great to hear your feedback! Thank you, Nick. 😃 We'll be here to help you with anything you need.

Rated 5 out of 5 stars

Did my SATR in record time

Did my SATR in record time. Suck a great experience.

16 January 2023
Unprompted review
Coconut logo

Reply from Coconut

Hi Ed, thank you for leaving us a review. This is great to hear! 🌟 Please let us know if we can help you with anything.

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