GetContrave Reviews 5,354

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the fast and easy process from telehealth visits to receiving medication. Customers consistently praise the staff and nurse practitioners for being great, informative, and taking the time to address individual needs and provide recommendations. The customer service is frequently described as good, seamless, pleasant, and friendly, with representatives responding to concerns in a timely manner. Many people appreciate the ease of the user experience, including the website and the quick approval process for prescriptions. However, some people mentioned dissatisfaction with the product, stating it did not work for them or caused side effects like high blood pressure. A few other people also felt that some doctors were in a hurry, not very nice, or did not adequately answer their questions, leading to concerns about the qualifications of those prescribing the drug.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Service

Clients share positive opinions on service, frequently describing it as professional, helpful, and friendly.... See more

Product

Customers had ambiguous experiences with the product, with many expressing excitement and satisfaction.... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, quick, and uncomplicated.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was nervous about doing something like this, but it was so fast and easy! My doctor tried to get my insurance to approve a different medicine almost 2 months ago. Said if that didn’t work, call the... See more

Rated 5 out of 5 stars

My consult was with NP. Kathy Agiri. She was great. She really took the time to address my individual needs and made some recommendations. I appreciated her input. I am looking forward to starting th... See more

Rated 5 out of 5 stars

I loved the ease of the process. I used to get Contrave through my doctor who required me to go see him every month to receive my refill and had to deal with the pharmacy who made me call to get my or... See more

Rated 5 out of 5 stars

I really liked the Nurse Practitioner that I spoke with. We talked about the life changes that go along with taking Contrave and what some examples could be put into play even if it's 105 outside.


Company details

  1. Pharmacy

Information provided by various external sources

GetContrave.com prescribes the #1 prescribed weight-loss brand through a telemedicine consultation and delivers the product directly to your home or office


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful!

Super easy to complete the online health summary and schedule for the consult, definitely recommend! Have not been able to get the rx locally for multiple reasons, so this is a really helpful option to have!

4 November 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thanks for your kind words! We're so glad you found the process easy and convenient. Making access to treatment simple and reliable is our goal, and we’re thrilled to be able to help. If you ever have any questions or need support, we're here for you!

Rated 1 out of 5 stars

Awful customer service

Awful customer service

4 November 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Hi Kim, thank you for sharing your feedback. We're sorry to hear that your experience with Patient Support didn’t meet your expectations. Your satisfaction is very important to us, and we want to learn more and make things right. Please contact us at (855) 288-8428 or service@getcontrave.com so we can assist you further.

Rated 5 out of 5 stars

I was extremely happy from start to…

I was extremely happy from start to end.
I'm a busy owner working 7 days a week.
OMG! So convenient. She was received in 6 days.
Price was fair not only to the patient but for the company as well remember if not fair they could not work with us. But you will not be sorry

30 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for your wonderful review! We're thrilled to hear that our service fit so well into your busy schedule and that you found the process convenient and fair. Your support means a lot to us, and we're here whenever you need us. Wishing you continued success on your journey!

Rated 5 out of 5 stars

Katie was a pleasure to talk with

Katie was a pleasure to talk with. She gave great tips to help in the diet journey and said I could call anytime if I had symptoms or questions about anything.

1 November 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for sharing your experience! We're so glad Katie was able to provide helpful tips and make you feel supported on your journey. We're always here if you have any questions or need assistance—don't hesitate to reach out!

Rated 5 out of 5 stars

So, We Begin

This is a big decision for me in time and money. Feel better about starting this journey after recent conference with care provider. So, we begin!

30 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for sharing your thoughts and trusting us as you begin this important journey! We're honored to support you every step of the way. If you ever have questions or need guidance, we're here to help. Here's to a positive start and exciting progress ahead! 🌟

Rated 5 out of 5 stars

Pleasant experience

I was very pleased when I received my Contrave, it has been a plesant experience

28 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

That's so great to hear! Thanks for sharing your thoughts, Janette.

Rated 5 out of 5 stars

Easy

Easy. Stress free.

29 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

That's awesome to hear, Deanne! Wishing you all the best on your health journey.

Rated 5 out of 5 stars

Health Review before Prescription

A short simple questionnaire was required to have a telehealth appointment with an MD. I was pleased that she asked me questions regarding specific health issues that would make Contrave unsafe for someone like me. She wasn’t just giving me the OK without making sure the medication would benefit and not harm me. I appreciate that !!

24 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for sharing your experience. Charles! We're so glad to hear that the thoroughness of the process and the care from your provider gave you confidence in starting Contrave. Your health and safety are our top priorities, and we appreciate your recognition of the effort to ensure the medication is right for you. Best wishes as you begin this journey! 🌟

Rated 5 out of 5 stars

Very impressed

Very impressed with how smooth and easy it was to get through the process. Dr. Was very professional and easy to talk with. It had been a great experience so far!

23 October 2024
Unprompted review
Rated 1 out of 5 stars

I paid $49 but wasn’t to get the…

I paid $49 but wasn’t to get the medicine

14 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for sharing your feedback, Heather. We're sorry to hear about your experience, and we’ll reach out to you via email to help. If you have any immediate questions, feel free to contact us at (855) 288-8428.

Rated 1 out of 5 stars

Doctor said he couldn’t prescribe…

Doctor said he couldn’t prescribe contrave because it would counteract with other medications I take. He said I would receive a refund. Shortly later I received and email saying it was approved and would receive shipping info. Something not right with this

12 October 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for bringing this to our attention, and we're sorry for the confusion you've experienced. It sounds like there may have been a miscommunication, and we’d like to resolve it as quickly as possible. Due to privacy regulations, we can’t discuss specific details here, but please contact our Patient Support team at (855) 288-8428.

Rated 5 out of 5 stars

An excellent experience

The company has good customer service, easy questionnaire and prompt service. The few contacts I had were streamlined and succinct, this made for seamless communication. The questionnaire was straight forward and easy to understand which made applying easier than I expected as well as sufficient for my needs. Gave me a sense of confidence since I did fit their criteria. The evaluations of my records and personal medical history were reviewed promptly and efficiently, and I was sent an email along the way so I was kept informed with each step that was taken. Finally I was approved and the prescription even arrived sooner than I had anticipated. Thanks to you all I have begun finally to be able to shed some pounds with some exercise and my usual veggie and green filled diet since I dont enjoy meats.

3 August 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you so much for your detailed feedback! We're thrilled to hear that the process was smooth and efficient for you, and that you felt informed and confident every step of the way. Best of luck on your weight loss journey, and we're glad to be a part of it!

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