I had made a mistake when ordering. I contacted customer service for support on canceling an order. Your customer service representative Julia help me get this resolved. Thank you Julia. Look forw... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I put my order in, but forgot to put in the discount code that I received for signing up my email address. I contacted furlife and the customer service representative named Mat was kind enough to go b... See more
I noticed I accidently accepted an offer on my item thus I purchased 2 of the same thing. Immediately reached out and was immediately given a refund. I also reported another sight that immitates this... See more
Furlife's customer service is wonderful. They answer any questions almost instantly. When we received a broken pendant upon opening. They almost instantly took care of it and a new one is on the no ch... See more
Company details
Written by the company
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Contact info
701 Tillery Street Unit 12, 2410, 78702, Austin, United States
- support@getfurlife.com
- getfurlife.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Many thanks to Roy for his quick…
Many thanks to Roy for his quick response that was detailed, direct, informational, and extremely helpful. He completely answered my question and couldn't be more satisfied with his explanation.
28 April 2026
Unprompted review
Last year I ordered the collar which
Last year I ordered the collar which seemed like it worked great, no fleas, no ticks. This year in March I ordered the pendant and I am highly disappointed that it doesn’t work. I found 3 ticks on my dog in a matter of 5 days (2 found same day), now I have to spend money on shampoo and a new preventative treatment. I am not a happy dog mom.
28 April 2026
Unprompted review
Reply from FurLife™
Thank you for sharing your experience. We’re very sorry to hear how disappointing this has been, especially after the great results you saw with the collar last year. We understand how upsetting it must be to find multiple ticks on your dog in such a short time.
Our products are designed to help repel fleas and ticks using natural ingredients, but no preventative solution can guarantee complete protection in every situation. Still, we completely understand your expectations based on your previous positive experience, and it’s concerning to hear that the pendant did not deliver similar results.
We also recognize how frustrating it is to have to turn to additional treatments and incur extra costs. That’s certainly not the experience we want for our customers.
We would really appreciate the opportunity to review your case in more detail and see how we can assist you further. Please contact us at support@getfurlife.com, and a senior member of our team will personally look into this for you.
Thank you again for your feedback. We hope to have the chance to restore your confidence in our products.
I had a good experience with FurLife
I had a good experience with FurLife. My package was held up and Roy was at my service. He stayed in with me about my purchase and kept me updated. Thank you Roy 😊
28 April 2026
Unprompted review
The quick and easy process of needing a new flea and tick tag!
The whole process of needing a new item since mine broke went very smooth and was super-fast with the help of Roy and Mat! I really enjoy this product and needed a new one and they sent a new one within just a day or two of me emailing them!! :)
28 April 2026
Unprompted review
I’m very pleased with the results that Roy provided
I’m very pleased with the results that Roy has provided for me, Thank you sir
28 April 2026
Unprompted review
Good customer service and very…
Good customer service and very responsive. Roy and Glisson We’re very helpful and addressed my concerns by sending me out a new pendant. Very happy with this company.
27 April 2026
Unprompted review
Company doesn't stand behind it's product
When I first discovered this product, I was ecstatic. I try my best to treat my pets holistically as often as possible. And before everyone rolls their eyes at that statement, I treat them with Western or pharmaceutical means whenever necessary. And in fairness, I used the collar devices for a year without incident. So, why the 1-star review, you might ask? Well, about a month after renewing my devices for my two dogs, I found not one, but two ticks on my golden retriever mix. Both had already attached themselves and started to get fat on her blood. And when I reached out to the company for a replacement device, thinking that the device must've been defective, they blamed me for not properly maintaining my pet by checking regularly for fleas and ticks and then telling me that the devices are not guaranteed to keep these pests off my pet, and I needed to buy their shampoo and/or spray to keep them off.
Bottom line reader; this is not the product it claims to be and they won't stand behind it when it fails!
25 April 2026
Unprompted review
Reply from FurLife™
Thank you for sharing your experience. We’re really sorry to hear this, especially after you had a full year of positive results with our collars. We understand how frustrating and concerning it must have been to find ticks on your dog after renewing your devices.
While our collars are designed to help repel fleas and ticks, no product can guarantee complete protection in every situation, particularly depending on environmental exposure. However, we completely understand why you would expect consistent performance and why this felt like a failure of the product.
We’re also very sorry that your interaction with our support team left you feeling blamed rather than supported. That is not the experience we want for our customers, and your feedback on this is being taken seriously and reviewed internally.
We would really appreciate the opportunity to take a closer look at your case and better understand what may have happened with your collars. Please reach out to us at support@getfurlife.com, and a senior member of our team will personally assist you.
Thank you again for bringing this to our attention. We hope to have the chance to make this right.
Roy was very helpful and answered all…
Roy was very helpful and answered all my questions.
28 April 2026
Unprompted review
Had an incident with my puppy chewing…
Had an incident with my puppy chewing on my older dog's collar. I reached out to make sure first.It was safe, and secondly, to see if they could help me out in any way. Thank you to Glisson, for helping to keep my boys protected! I will be a return customer. Thanks again!!
27 April 2026
Unprompted review
Julia took care of my concern…
Julia took care of my concern professionally and promptly! The next day prompt response to my email blew me away! Keep up the OUTSTANDING customer service Julia!
26 April 2026
Unprompted review
Julia corrected my error immediately…
Julia corrected my error immediately and I am very happy with the end result!
28 April 2026
Unprompted review
great customer service
Julia handled my request quickly and professionally
28 April 2026
Unprompted review
They offer you a free item if you leave…
They offer you a free item if you leave a good review . The capsule came out 2 days after putting them on my dogs collar and do not honor their 30day money back guarantee
23 April 2026
Unprompted review
Reply from FurLife™
Thank you for your feedback, and we’re sorry to hear about your experience. We take concerns like yours very seriously and would like to clarify a few important points.
First, we want to address the claim regarding incentivized reviews. We do not require or pressure customers to leave positive reviews in exchange for free items. From time to time, we may offer promotions or trials, but honest feedback, whether positive or negative, is always encouraged and valued.
We’re also sorry to hear that the capsule detached from your dog’s collar after only a couple of days. This is certainly not the experience we want for our customers or their pets. Our collars are produced under strict quality standards, and issues like this are not typical, so we would very much like to investigate what may have gone wrong in your case.
Regarding the 30-day money-back guarantee, we regret if there was any confusion or difficulty in having this honored. Our intention is always to provide a fair and transparent policy, and we’d appreciate the opportunity to review your situation more closely.
Please reach out to us directly at support@getfurlife.com so our team can assist you further and work toward a satisfactory resolution. Your feedback is important to us, and we hope to have the chance to restore your confidence in our products.
Got actual response from Mat in one…
Got actual response from Mat in one day. Answered question and how to fix problem. (My screw up)
27 April 2026
Unprompted review
I had a really great experience with…
I had a really great experience with FurLife! Mat was super helpful, friendly, and took the time to answer all my questions. I really appreciate the support and the natural approach they offer for flea and tick protection. It’s clear they genuinely care about their customers and pets. Thank you again, Mat!
27 April 2026
Unprompted review
I have been using your furlife pendant…
I have been using your furlife pendant for a month and it does Not work my dog has had multiple deer and wood ticks on her Very Disappointed
27 April 2026
Unprompted review
Reply from FurLife™
Thank you for taking the time to share your experience, and we're sorry to hear that the Furlife pendant has not worked as expected for your dog.
We understand how disappointing it is to still find deer and wood ticks after a full month of use. Our pendants are made with 100% natural ingredients and are designed to help repel pests, but results can vary depending on factors such as your dog’s environment, level of exposure to ticks, and individual response.
In areas with a high tick presence, additional preventative measures may be needed alongside the pendant to achieve better protection.
We’d really appreciate the chance to look into your situation more closely and assist you further. Please reach out to us at support@getfurlife.com so our team can review your case and help find a suitable solution.
Thank you again for your feedback.
Put this on my dogs collar to prevent…
Put this on my dogs collar to prevent the chemicals in flea and tick medicine and we have found several ticks on her within 2 months of using. One tick was on there for at least a day and now she has Lyme disease. Would not recommend.
23 February 2026
Unprompted review
Reply from FurLife™
Thank you for sharing your experience, and we’re very sorry to hear about the situation with your dog. We understand how upsetting it is to find ticks despite using the pendant, especially over an extended period.
Our pendant is made with natural ingredients and is designed to help repel fleas and ticks, but its effectiveness can vary depending on factors such as the environment, level of tick exposure, and individual pet response. In areas with higher tick activity, it may not always provide complete protection on its own.
We truly take feedback like this seriously and are continuously working to improve our products and better support our customers.
We would appreciate the opportunity to learn more about your experience and assist you further. Please reach out to us at support@getfurlife.com so our team can look into this more closely and help find a suitable solution.
Thank you again for bringing this to our attention.
Customer service was wonderful!
Customer service was fast, friendly and had my problem solved in no time. I highly recommend this company as well as products!! My fur babies are well protected and my mind is set at ease knowing I have wonderful Customer Support anytime I might need it.
26 April 2026
Unprompted review
Thanks for taking care of the mistake
Glisson was very helpful. Caught my order which needed adjusting before it shipped (I had ordered 1 too many flea collars)which simplified the whole process
Many thanks to your team.
27 April 2026
Unprompted review
This product works great against fleas ONLY
This product works great against fleas but is NOT effective on ticks. I bought this collar hoping to save my dog feom ticks more than anything. The ticks are bad in southern Ohio this year. I have sadly found multiple ticks on my dog even with wearing the furlife collar and flea and tick spray. Neither product was effective against the ticks only fleas.
26 April 2026
Unprompted review
Reply from FurLife™
Thank you for taking the time to share your experience, and we’re sorry to hear that the collar did not meet your expectations when it comes to tick protection.
We’re glad to hear that you’ve seen positive results against fleas, but we completely understand how frustrating it is to still find ticks, especially with how severe they can be in certain areas like southern Ohio. Tick exposure levels can vary greatly by region, and in high-risk areas, natural products like ours may not always provide full protection on their own.
Our collars are made with natural ingredients and are designed to help repel pests, but effectiveness can depend on environmental factors and individual pet response. In locations with heavy tick populations, additional protective measures are often needed.
We truly value your feedback and take it seriously as we continue to improve our products.
We would appreciate the opportunity to learn more about your experience and assist you further. Please feel free to reach out to us at support@getfurlife.com so our team can look into this more closely and help find a suitable solution.
Thank you again for bringing this to our attention.
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