FurLife™ Reviews 3,943

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and understanding, often highlighting exceptional customer service. Many people appreciate the quick response times and efficient processes when resolving issues with orders or products, making their overall experience pleasant and satisfactory. However, some customers also noted issues with the product itself, with a few reporting that it did not work as expected or that parts of it broke or fell off. There were also isolated instances where customers experienced difficulties with orders not being received or not being found in the system, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the effectiveness... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individuals like Julia,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and immediate... See more

Order

Reviewers mention positive feedback about order experiences. Many customers appreciate the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had made a mistake when ordering. I contacted customer service for support on canceling an order. Your customer service representative Julia help me get this resolved. Thank you Julia. Look forw... See more

Rated 5 out of 5 stars

I put my order in, but forgot to put in the discount code that I received for signing up my email address. I contacted furlife and the customer service representative named Mat was kind enough to go b... See more

Rated 5 out of 5 stars

I noticed I accidently accepted an offer on my item thus I purchased 2 of the same thing. Immediately reached out and was immediately given a refund. I also reported another sight that immitates this... See more

Rated 5 out of 5 stars

Furlife's customer service is wonderful. They answer any questions almost instantly. When we received a broken pendant upon opening. They almost instantly took care of it and a new one is on the no ch... See more


Company details

  1. Pet Care Store
  2. Pet shop

Written by the company

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Glisson and Patrick.

Glisson and Patrick. Was very help full with the problem with the fur life pendant
I would been happy with a replacement one and my money back as well in the time I had pendant and all the emails on this and the frustration but over all these two was great with helping me your experience with Glisson and Patrick was better the the 1 response I got They need to.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Siberian Husky

Thank you Ron for checking in, to see if it's working for My precious Husky. My Siberian Husky doesn't mind having it on, it's still a little to soon to know, if and hopefully it will work. Thank You

30 March 2026
Unprompted review
Rated 1 out of 5 stars

This product doesn't work

This product doesn't work. My dog still has fleas on her. I'm sorry I wasted so much money on this product. It's been over a week and still fleas on my dog.

26 April 2026
Unprompted review
FurLife™ logo

Reply from FurLife™

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it can be to still see fleas after using the collar for over a week. It’s important to note that flea control is a process, as fleas have a lifecycle that includes eggs, larvae, and adults. While our collars begin working shortly after application, it can take a bit more time, typically a couple of weeks, for the full effect to become noticeable as existing fleas die off and new ones are prevented from developing.

Our collars are made with natural ingredients, which are designed to be gentle while still effective, but this can sometimes mean a more gradual impact compared to harsher chemical alternatives. Ensuring the collar fits properly and remains in consistent contact with your dog’s skin is also key for optimal results.

We completely understand your concerns and would really like the opportunity to make this right for you. Please reach out to us at support@getfurlife.com, and our team will be happy to take a closer look at your situation and assist you further.

Thank you again for your feedback. We truly appreciate it and hope to regain your trust.

Rated 5 out of 5 stars

Appreciated the very very quick…

Appreciated the very very quick responses from both emails I sent. There was definite care in the emails the Glisson wrote. Which I appreciated. I I am super excited to try these products. I've never put anything toxic on my dogs or cat. I would prefer them go with nothing versus the chemicals. So this is a super cool. I sure hope it works!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

FurLife is amazing

FurLife is amazing! One of my tags came broken and leaking the oil and I threw it away not thinking. FurLife reached out to me and I told them what happened, the next email they sent me a tracking number to send my fur baby a new one.. I was not expecting that at all, I just figured I would order a new one eventually. I ordered 3 total 1 for each one of my fur babies and the other 2 work amazing. Here in Texas flies, mosquitoes,cats, fleas and ticks are a big issue and they haven't had none this product works wonderful, I dont like giving my dogs flea and tick pills because they are to harsh on the kidneys and liver, so this product is a must have if you feel the same. It does have a strong smell at first but it goes away in a day.. I really have to say Thank you to customer service for going above and beyond it really means alot...

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Great product and even greater customer service. A few of the rubber loops that attach the product to the collars broke and Jeanne immediately sent me replacements.
My cats aren't scratching nearly as much as they used to and its only been 2 months.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Doesn’t work

One collar lost the pendant in it that has the but repellent in only a few weeks. I just pulled a tick off of my other dog that was right next to the collar and it’s been on her less than 2 months and it’s supposed to last 12. Tried to reach out to support and never received anything.

26 April 2026
Unprompted review
FurLife™ logo

Reply from FurLife™

Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating it must be to have a collar lose its pendant so quickly, especially since that component is essential for proper effectiveness. This is not the experience we want for our customers, and we take concerns about product durability very seriously.

We’re also sorry to hear that your dog still had a tick while wearing the collar within such a short period of use. While our collars are designed to help repel pests, factors like environment and exposure levels can play a role, and the issue with the pendant may have impacted the performance in your case.

We also sincerely apologize for the lack of response from our support team. That is not the level of service we aim to provide, and we understand how disappointing that must have been when trying to resolve the issue.

We would really appreciate the opportunity to make this right and look into both the product issue and your previous support request. Please reach out to us again at support@getfurlife.com so we can prioritize your case and assist you properly.

Thank you again for bringing this to our attention.

Rated 2 out of 5 stars

Sure did not work on my little girl

Sure did not work on my little girl. She still has fleas. Waste of money.

1 April 2026
Unprompted review
FurLife™ logo

Reply from FurLife™

Thank you for your feedback, and we're sorry to hear about your experience.

We understand how frustrating it must be to still see fleas after using the product, and we’re disappointed to hear it did not meet your expectations. While our collars are made with natural ingredients and are designed to help repel fleas, results can sometimes vary depending on factors such as the pet’s environment, level of infestation, and individual sensitivity.

Your pet’s comfort and effectiveness of our products are very important to us. We would really appreciate the opportunity to look into this further and help find a solution for you. Please reach out to us at support@getfurlife.com, and our team will be happy to assist you.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Both my boys wore these all summer year…

Both my boys wore these all summer year and no ticks. This year I bought them again but unfortunately lost 1 of my babies 😢 Ramon and Mat were compassionate and refunded some of my money without the need to return product. Thank you

22 April 2026
Unprompted review
Rated 2 out of 5 stars

Terrible replacement policy

I have used Furlife products for several years and was very pleased. However, in Decembet 2025, I bought one of the flea tags that is supposed to last a year. After just 4 months, this tag started dripping out the sides and soaked my dogs collar. I wrote to the company and asked for a replacement . I received a nice email back stating they would not replace it, but offered me a discount.on another one. These are not cheap and should last for a year as advertised. I am very very disappointed .

23 April 2026
Unprompted review
FurLife™ logo

Reply from FurLife™

Thank you for your continued support over the years, we truly appreciate it, and we’re very sorry to hear about this recent experience.

What you’ve described with the flea tag is certainly not the standard we aim to deliver. The product is designed to last as advertised, and leaking or dripping after just a few months is not something we expect. We understand how frustrating this must be, especially given your long history with our brand.

While our products are manufactured under strict quality control standards and undergo regular checks, issues can occasionally occur, and feedback like yours is extremely important in helping us improve. We also understand your disappointment regarding the resolution you were initially offered, and we agree that this situation deserves a closer review.

Please reach out to us directly at support@getfurlife.com, and our team will take another look at your case to find a more suitable solution for you. We want to make this right and restore your confidence in our products.

Thank you again for bringing this to our attention, we hope to have the opportunity to improve your experience.

Rated 1 out of 5 stars

This crap does not work!!!

This crap does not work!!!! Ticks on my yorkie. Supposed keep them off her. Nope. Would not recommend Waste of 30$plus

24 April 2026
Unprompted review
FurLife™ logo

Reply from FurLife™

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand how disappointing it is to find ticks on your dog when you were expecting protection. Our collars are made with natural ingredients and are designed to help repel pests, but effectiveness can vary depending on factors such as your dog’s environment, exposure levels, and individual sensitivity.

Your pet’s safety and comfort are very important to us, and we’d like the chance to better understand what happened and assist you further. Please contact us at support@getfurlife.com, and our team will be happy to look into this and work toward a solution.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

I want to thank Patrick for taking care…

I want to thank Patrick for taking care of my order in a timely manner. This is my third time ordering your product.
Again thank you I'm on a fixed income and this would have been a hardship for me to pay the amount of my mistake.
Linda

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Gibson and Matt at furlife support were…

Gibson and Matt at furlife support were super helpful. I was confused about ordering two different cat collars in different colors and if I would still get the discount for ordering two. They responded fast and were professional. They also assisted me with locating my order and tracking it after I placed it because
I had not received a confirmation email. Great service. I am excited for my order and see how effective file is, I’ve already found 6 ticks on my dog this spring.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first but I bought…

I was skeptical at first but I bought one for both of my dogs. My one doxie tends to attract ticks way more than my other one and I've been finding them all over her. I recently found one on her neck, right where the tag sits completely dead. Its legs were breaking off when I tried to remove it. I will absolutely be back to grab more. Amazing product!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Patrick was very helpful making a last minute update to my freshly placed order. His response was timely and very professional. Customer service is 10/10.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake ordering and found out…

I made a mistake ordering and found out it was okay. Mat informed me that the cat flea/tick tag would be okay on our dogs as it’s pretty much the same ingredients and same time span. I was thankful I didn’t have to fuss with doing a return and waiting for new tags. Shows that customer service does exist these days. I was very appreciative and thankful.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I had issues with my Fur Life products

I had issues with my Fur Life products. I contacted Fur Life and with in 24 hrs, we were able to come to a mutual solution with the help of Glisson and Julia. I hope to be a customer for years to come. I like the concept of no chemicals when it comes to my boy'z health!

24 April 2026
Unprompted review

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