GetGo Home Loans  Reviews 7,028

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and caring approach, especially for first-time users. Reviewers highlight the efficiency and ease of their overall experience, noting that the process was made simple and manageable. Customer service is frequently highlighted as exceptional, with agents going above and beyond, providing constant updates, and being readily available to answer questions with patience and respect. People are particularly impressed with the quick response times and clear communication. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with repeated document requests and ultimately being unable to receive assistance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and exceptional support... See more

Customer service

Customers had positive experiences with customer service, highlighting exceptional support and dedication.... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, manageable, and... See more

Response time

Consumers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Tried buying house, didn't know how to go about it. Spoke to agent and was referred. What an experience. Chantelle not only worked or dealt with us in a business manner, we were at ease and the way sh... See more

Rated 5 out of 5 stars

5 star experience with Belinda R🙌🙌👌👌👌 From day 1 till the end she was assisting me until the final congratulations. Thank you for holding my hand as this was new journey for me,Your advices an... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more


Company details

  1. Mortgage broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Elza was absolutely incredible

Elza was absolutely incredible! She went out of her way to get the best rate for me, using initiative without ever having to ask her to go the extra mile.
So appreciate her friendly manner and enthusiasm. Highly recommend her in every way. Thank you again Elza.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Rare Customer Service Experience

I would like to give a heartfelt and well-deserved thank you to Everdine Ebersohn from GetGo Home Loans.

From the very beginning, Everdine went above and beyond to assist me with my home loan application. What could have been an extremely stressful and overwhelming process was made so much easier because of her professionalism, dedication, patience, and genuine care.

She guided me through every step, kept me informed, followed up consistently, and truly fought to help make this possible. Her commitment and personal attention made all the difference, and I honestly do not think I would have had the same outcome without her support.

Everdine is not only knowledgeable and efficient, but also compassionate and incredibly supportive. She treats her clients like people, not just applications, and that is rare to find.

I am extremely grateful for everything she has done for me and would highly recommend her to anyone needing a bond originator who truly goes the extra mile.

Thank you, Everdine and team— you have made such a meaningful difference in this journey.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would like to sincerely thank Annellene Williams from GetGo Home Loans for the outstanding service and support throughout the process. Your professionalism, patience, and dedication made everything smooth and stress-free. You were always willing to assist, answer questions, and go the extra mile to ensure the best outcome. Truly appreciate your excellent customer service and would highly recommend you to anyone looking for home loan assistance.

Thank you.
Mfanafuthi&Aphelele

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Had a really smooth experience with you…

Had a really smooth experience with you for my homeloan.
The consultant was knowledgeable kept me updated at every stage and made sure ,I understand all the costs upfront. Great communication and zero runaround. Would definitely recommend.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Speedy GetGo service!!!!!!!!

The service from Annelene from GetGo was very efficient. She gave me various offers from different banks in a very short time and communication flowed easily. I would most definitely use GetGo again in future.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Meagan is the best person you can get

Meagan is the best person you can get , great at communicating with you and she is the most sweetest person. Going through this process with her made me feel safe and stress free as I knew I’m in good hands. She is very trustworthy, honest and great at her job.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Chantelle was excellent!

Chantelle was professional, kind, easy to communicate with and absolutely dedicated to our best outcome. She always looked for solutions to any challenges and ensured we were putting in the best possible application. We would 100% recommend her services for your bond application process.

12 May 2026
Unprompted review
Rated 4 out of 5 stars

Thank you so much team

Thank you so much team
EVERDINE EBERSOHN & FEMKE HASTINGS for your continuous support as a first time buyer as i didnt know what to do and you stayed the course and made sure you assist me and keep me informed.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Zanie provided exceptional service…

Zanie provided exceptional service throughout the entire bond application process. She was professional, patient, and always willing to guide me every step of the way. Her communication was excellent, and she kept me updated throughout the process, which made everything less stressful.
I truly believe she is the reason I was able to secure my bond. She went above and beyond to assist me, worked efficiently, and showed genuine care and dedication. I highly recommend Zanie to anyone looking for a reliable and supportive bond originator. Thank you for making my dream possible!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a very great experience with get go home loans

I had a very great experience with get go home loans. Our home loan specialist Tanya Schulein is truly the best. She kept us constantly updated on how far our process was ,and when we experience a hiccup she assisted us. I highly recommend get go home loans the provide the best service. Thank you Tanya for helping us achieving our biggest dream

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

With Zanie's assistance my property goals became a reality in record time. I will be raving about their service for a long time. Made me feel like I was their only client and that goes a long way in my books. Thank you.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Natasha was absolutely warm

Natasha was absolutely warm, welcoming, very experienced with what she does, as a first time buyer, my experience was fantastic, every detail with the whole process was made easy to understand , very great full, she must keep up with her good work, and all the best for the future . 🙌🏾🙏🏾

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

As the first time buyers we didn't know where to start and how, until we were referred to Monique Khun and GetGo whom came through for us and Provided an exceptional service in all areas ensuring that we are at ease and promptly updated. If you really need assistance in buying a property Monique Khun and GetGo are team lean on.

6 May 2026
Unprompted review

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