GetGo Home Loans  Reviews 7,028

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and caring approach, especially for first-time users. Reviewers highlight the efficiency and ease of their overall experience, noting that the process was made simple and manageable. Customer service is frequently highlighted as exceptional, with agents going above and beyond, providing constant updates, and being readily available to answer questions with patience and respect. People are particularly impressed with the quick response times and clear communication. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with repeated document requests and ultimately being unable to receive assistance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and exceptional support... See more

Customer service

Customers had positive experiences with customer service, highlighting exceptional support and dedication.... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, manageable, and... See more

Response time

Consumers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Tried buying house, didn't know how to go about it. Spoke to agent and was referred. What an experience. Chantelle not only worked or dealt with us in a business manner, we were at ease and the way sh... See more

Rated 5 out of 5 stars

5 star experience with Belinda R🙌🙌👌👌👌 From day 1 till the end she was assisting me until the final congratulations. Thank you for holding my hand as this was new journey for me,Your advices an... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more


Company details

  1. Mortgage broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Service excellence

Karen Botha gave us excellent service. She guided us every step of the way and always kept us informed.
She was always available anytime day or night if we had questions. I would recommend her to any one who is looking for a bond originator.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I have worked with many bond…

I have worked with many bond originators to date, and they have all been left lacking, but I am happy to say that it seems that Chantal Oosthuizen is my go-to originator now. She is passionate and thorough and gives regular feedback.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Rozelle has been extremely helpful

Rozelle has been extremely helpful, friendly and supportive along the way assisting with any and all queries in a professional manner. I would highly recommend her services to others that I know. She has been amazing and I am grateful to her.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy client

I had an absolutely wonderful experience working with Annelene Williams. From the very beginning, the process was handled with professionalism, transparency and genuine care. Every step was clearly explained and I always felt informed and supported.
What stood out the most was the dedication and efficiency - everything was handled promptly and any questions I had were answered with patience and clarity. It made what could have been a stressful process, feel smooth and manageable.
I truly appreciate the commitment to excellence and the personal touch throughout the journey. I would highly recommend her services.
Thank you Annelene, for making this experience such a positive one.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Annelene was terrific

Annelene was terrific. She responded to queries efficiently and quickly. She was very knowledgeable about everything related to the bond application. She was professional and courteous.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Wok done

Yolande is very good at what she does, she’s knowledgeable,efficient and friendly.i am a first time buyer, She explained everything I needed to know in detail. I really love her work. Thank you again Yolande.

7 April 2026
Unprompted review

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