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Hearth Reviews 

1,727
•
TrustScore 4.5 out of 5

4.7

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for making the onboarding process extremely simple, guiding them patiently through every step, and answering all questions clearly. People also appreciate the dedicated customer support, highlighting how representatives go above and beyond to ensure everything works smoothly. Some reviewers were not happy with communication issues and responsiveness after initial setup. A few consumers noted difficulties regarding account cancellations, stating that it was hard to get written confirmation and resolve billing concerns. Others mentioned feeling frustrated by aggressive sales outreach and a lack of transparency in loan processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently patient, helpful,... See more

User experience

People report positive experiences with user experience, highlighting how simple and seamless the onboarding... See more

Service

Users describe positive interactions with service, highlighting that representatives are very helpful in... See more

Response time

Consumers find response time to be positive, noting that reviewers experience fast and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra was amazing at helping me understand a few things to do with hearth annd how to incorporate certain things! Quick work while letting us know what’s going on!

Rated 5 out of 5 stars

My experience with Karla was very lovely she was very patient with every question I had and was very helpful with me setting up things that I needed more help with Karla was a great person over all... See more

Rated 5 out of 5 stars

Getting set up with Hearth was such an easy process. Scott was great during the initial consultation helping us pick the best package and making sure we understood how our business could benefit from... See more

Company replied

Rated 5 out of 5 stars

Mariele was great during the onboarding of Harper. She made the whole process simple and seamless. The first weekend Harper was working our phone system, we had a customer tell us they loved our AI ex... See more

Company replied

Company details

  1. Software company
  2. also in
  3. Alternative Financial Services
  4. Contractor
  5. Fence contractor
  6. Payment service
  7. Roofing service

Written by the company

Hearth empowers residential contractors with modern financial tools to increase profitability and streamline their operations.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,727)

908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So far the experience has been great

So far the experience has been great, The team has been very helpful and has been able to answer all of my questions. it's only been one day since the initial consultation so as the project progresses, I will be able to update more.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

★★★★★

★★★★★

Nana was very friendly and professional during my Hearth onboarding session. She explained everything clearly, answered my questions, and made getting started easy. A great experience—five stars!

21 October 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Kevin

Thanks to Kevin, I was having trouble on the website and he stayed on the phone and walked me through the entire process. Big Help

21 October 2026
Unprompted review

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