HEYSHAPE 

2 months after placing my order my order still hadn't been shipped. I contacted the company multiple times and they could only give me excuses. Ive since asked for a full refund which should have come back a month ago...I still dont have my refund. DO NOT PURCHASE FROM THIS COMPANY.

I placed an order for two crop tops on july 2nd. It is aug. 12th and the items have not yet even shipped! I have emailed repeatedly asking for a cancellation and refund, but bots keep answering offering me 20% off on my next purchase. That is the only response I keep getting. Very upset.

Completely terrible. I ordered some tops on 6 July to take overseas and expected them to be delivered within the two weeks I had allowed. The day after I got a shipment notification so I expected they were on the way. They had actually lied and they weren’t.
A week later I checked into the status of the delivery and they hadn’t been sent. They said they were having delays and hadn’t gotten around to posting. This meant I wasn’t going to get them on time so I requested my order to be cancelled and refunded.
Well they cancelled the order but haven’t done the refund. They keep saying they have done it or are doing it and it hasn’t happened. I’ve had to get my bank involved to get the money back and seems like they’re also having issues.
Don’t buy from this scam company! They are completely dodgy. They lie about posting stuff and don’t refund when they should. Beware! 5 weeks later and still no refund.

Do NOT order from this place. Customer service is AI responding to emails. You may or may not ever receive your order. The customer service phone number doesn't work. I was told in an email I would be issued a refund and have yet to see it. I placed an order in March, it's now August and have neither product nor refund.

Ordered 3 items on July 1st, it advertises delivery internationally 5-7 working days. Over the course of a month I had repeatedly tried to contact them but it seems they’re run by robots since every response was ‘there’s a delay, here’s 20% off!’. Only when I emailed to say I’d submitted a charge back claim and wanted to open a complaint did my tracking information magically update the following day, after a month waiting, to say my items were on their way and arrived today. Extremely poor customer service which is a let down as the items seem decent.

Have to confirm the previous negative reviews. Ordered 5 weeks ago and the order hasn’t even been shipped. Also not worth reaching out to their support@ customer service, as there is only repetitive ai generated answers offering 20% on the next order, while promising updates you will never receive. Absolutely useless, when orders won’t arrive in the first place.

Hoping for this to be a phase - have ordered here before and had a positive experience.

Scam!

I ordered a bra from HeyShape in April 2026 and, as of August 2026, I still have not received my item. I contacted customer support multiple times and was repeatedly given assurances that the issue would be resolved, but neither the product nor a refund has been provided.

What has been most frustrating is the lack of meaningful follow-up despite months of waiting. Customers should not have to chase a company for updates on an order that was paid for in full. Based on my experience, I cannot recommend purchasing from this company until they improve their order fulfilment and customer service processes.

The most disgusting online shopping experience i have ever experienced.
Not only did my shipment not arrive,.they are yet to issue my refund (I ordered.in valentines sale February 2016. It is.now august 2026).
Super disappointed.

Never received my order, never got a refund. Tried contacting them daily since March, still no luck. Never order here!

“I ordered from Heyshape on 2 May and never received my item. For months, they sent only generic apology emails and ignored all my refund requests. They never provided a tracking number or any real update. This company is dishonest and unreliable. Avoid them.”

Extremely poor service from Heyshape. I paid for express shipping which should have taken 2-4days. Three weeks later, no order and a second email offering me a 20%discount on my next order. Why would I order again?? It’s shoddy service and extremely unprofessional. I will not be ordering again and given other reviews I would urge anyone to avoid.

Spent £50 a month ago on a swimsuit and it still hasn't arrived. They said they'd get back to me and they haven't. Will be disputing the charges with my bank because this is ridiculous

Never recieved my order. Emailed and they said there was a delay in the warehouse. After a few more emails I requested a refund but they would not give it to me. I recieved the same generic email about a delay in the warehouse. Scam.

This is my second bad review, it looks like bad reviews are a daily thing for this scam of a company. I assume I’ll never get my refund as all reviews are singing the same song! Don’t buy from them, you’ll never get your order or a refund just the same AI generated replies. Such BS!

I can just say that I have had the same experience as many people already said. Order placed in April, got a tracking link, but the order was never dispatched. Multiple e-mails promising to look into it and give 20% discount on the next order (why would I make a new order when the first one hasn’t showed up yet?). Now they are taking their time to refund me, honestly, I don’t see a hope that they ever will.

Avoid this company.

Horrible ,terrible company,they didn’t deliver my product for months without communication so I requested a refund in April, and despite multiple emails and follow-ups, I am still waiting for my money. Each time I contact them, I either receive excuses, vague promises, or no meaningful update at all.

From my experience, the way this company has handled my refund has been completely unacceptable. It has left me feeling misled and without confidence that they intend to resolve the issue promptly.
STAY AWAY FROM HEYSHAPE!!!!!!!

Worst company I’ve ever dealt with. I’d leave no stars if I could, they should be ashamed at how they are scamming people and literally stealing money.
I ordered in February and I knew it wouldn’t be a quick delivery but started to chase after 2 months. All I got was automated emails, saying my order was being processed and thanking me for my patience. After 4 months, I asked for a refund and apparently this was processed 3-4 months ago. More lies and now they don’t answer my emails and have blocked me on Facebook.
They are disgusting thieves.
I see they’ve started responding to bad reviews on here with their standard automated response.
Don’t order, you’ll be scammed.

If it was possible to give 0 stars I would. They took from February to August and still never sent my refund which was “processed” in June. Ordered in February. Nothing ever showed up. This business is a scam at worst and a failure at best.

DO NOT BUY FROM HEY SHAPE! 5 months, no product, no refund, unlimited made up excuses that don't even make sense. Lodged a refund through my bank. They emailed within a day asking me to reverse it. SCAMMERS

DO NOT USE THIS COMPANY!!!
Item has not arrived during the allocated time, I’ve chased this over and over and just get a generic reply. The tracking doesn’t ever update.

Hey Shape if you see this, I’ve asked for a FULL refund several times. Please stop breaching your customers rights and refund me the full amount.