Orderd on the 5th of march. Its now 13th of september and I still have no package or refund. #1967152 has never left the warehouse. I've been in contact with their support team already since the en... See more
Company replied
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Ordered 3 items on July 1st, it advertises delivery internationally 5-7 working days. Over the course of a month I had repeatedly tried to contact them but it seems they’re run by robots since every r... See more
Company replied
I got a bunch of bodysuits in different colours to build my wardrobe and I am happy with them, the fit suits a taller person.
Company replied
Ordered there a year ago. The Croptops and a bikini. The bikini sadly wasn't fitting at all. Asked to return it. They told me to keep it, and how I want the refund. Choose it for the heyshape account.... See more
Company replied
Company details
Written by the company
Celebrating women in every form | Free worldwide shipping 🫶
Contact info
9450 Southwest Gemini Drive, PMB 95258, 97008, Beaverton, United States
- +1 (971) 238-5850
- support@heyshape.co
- getheyshape.com
Breach of guidelines
Months of delay and return policy is a scam
DO NOT BUY FROM THIS COMPANY. I suppose I got luckier than some in that my items did eventually arrive, nearly two months after ordering them and long after the conference for which I’d ordered them. Neither one fit well anyway, so I emailed to arrange a return and refund. “Jennifer” kept taking days to respond, stalling and offering other options (for example, I could have a 20% refund and I’d get to keep the ill-fitting items; no thank you.) The return policy is that you can return items within 14 days of receipt but I think they just stall until the 2 weeks run out or people give up. DO NOT BUY FROM THIS COMPANY.
1 August 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Never received the item
Never received the item. I contacted the support, and never got any real update on the shipment, just a generic "sorry for the delay, we're working on it"-type of message.
4 May 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Do not buy from this company
Do not buy from this company! I placed an order at the very beginning of April for an event I was attending 4 weeks later. The shipping kept getting delayed and as the event I specifically ordered for was past, I asked to cancel my order and to get a refund since my order never left their warehouse.
I was promised a refund in May, nothing. I chased twice in June, as was then again promised that my refund had been issued and would reach my bank account within 10 working days and that I did not need to contact them again.
Well lo and behold, we are now in August and still no sign of my refund! This is a complete scam and I am now having to come to terms that I will probably never see my money again for items I never received!
4 April 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Not for me
Their products are some what good but is not for all body types. My body portions are way off. My breast are small and my waist is small but hips and buttocks are big. So when I buy the tops I can not pull them down properly because they roll back up. The material is not all that great. It irritates my skin, no matter which piece I buy. It’s just not for me
23 October 2025
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
The best sport bra ever!
2 December 2025
Reply from HEYSHAPE
Hey gorgeous,
Thank you so much for your awesome review! We're thrilled to hear that you’re enjoying HeyShape. Your support and feedback mean the world to us. If you ever have any questions or need assistance, please don't hesitate to reach out.
Stay fabulous!
The HEYSHAPE Team
Ordered in March not received numerous…
Ordered in March not received numerous emails to customer support assured I would get a refund but still not had and they are now not answering my emails
5 August 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
This company is a scam
This company is a scam! I purchased several items, they never arrived and months later the company agreed to a refund and 3 months later I am still waiting with no items and no refund.
9 March 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Bothered
I ordered a one-piece activewear item on 20 July, expecting it to arrive within the typical timeframe of around 8 days. It has now been over two weeks (15 days), and my order is still stuck in processing. Order processing should never take this long. I have emailed them about the issue and any concerns and they just replied saying the increase in orders is affecting the process time
. It is completely unacceptable that they cannot process packages fast enough for their customers or bother to reply to inquiries. This is my experience and this is how it’s going.
5 August 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Terrible Experience
The item ordered was never sent by HeyShape, when I requested a refund, they advised it was due to the Middle East conflict despite shipping not occuring via that route. I had to request a refund 3 times before they conceded and I am still awaiting refund 3 months later.
This company consistently lies about "progress" and is actively stealing from people by refusing to process refunds
8 May 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
DO NOT BUY.
DO NOT BUY.
They will NEVER send the order.
Once *you* contact them about "tracking issues" they will say that it's "delayed", and give you a 20 percent off voucher.
They wont send the order.
They will fight you tooth and nail to not give you a refund.
6 July 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Shocking shipping and tracking…
Shocking shipping and tracking experience. I made an order 2 weeks ago for a post-surgery compression bra and it is still waiting to be picked up for delivery to Australia. I'd suggest looking elsewhere to buy from as I can't even be guaranteed this delivery is even going to show up. I will be seeking a refund.
23 July 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
SCAMMERS
A further review just to make sure people take this seriously... THESE PEOPLE ARE SCAMMERS! Over a month ago I ordere 2x body suits, no tracking has been allocated. A year ago I also made an order, I was offered store credit WHICH CANNOT BE USED! Absolutely disgusting to steal from hard working people!!
1 July 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Avoid at all costs - unethical scam artists
Never use this company. After 2 months my order didn't arrive. I've been chasing a refund for another 2 months on top and I still don't have it. Every time the same message that they'll process my refund and never do. I've tried 3 different support agents via the helpdesk email and the same response. Over £100 lost.
1 August 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Id give negative stars if i could
Id give negative stars if i could. Ordered an item beginning of May still hadnt recieved around 6 weeks later so told them to cancel order and issue a refund. Still waiting for refund been waiting at least a month. Avoid
1 August 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
I purchased goods from this company in…
I purchased goods from this company in April. I didn’t recieve any goods or correspondence for over a month. I then emailed them and asked them where my food were, they said due to issues in the Middle East they could not get my goods the the warehouse. Emailed them in June asking where my goods were and requested a refund. It is now August and refund has still not been processed. This is the fourth time I have been told it’s in he queue waiting to be processed. I’ve left comments on instagram to inform other consumers but they keep deleting them. Still no refund. I have no recourse to complain anywhere as not an Australian company.
2 August 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Big time Need a negative review here
Need a negative review here. I wouldn't even give them half a star.
The product isn’t my biggest issue—the customer service is. They failed to keep their word, missed their own deadline, and left me chasing for answers. Very disappointing experience.
2 February 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
No order delivery, no refund! Avoid completely!
Update: 19th August
I am updating my review as I still don’t have my refund that the company promised weeks ago and are now failing to respond to my emails. Please confirm the status of my refund
I'd give negative starts if I could! I placed an order a month ago - no sign of my order and they refuse to acknowledge my repeated requests for a refund. The didn't ship within the advertised shipping window, still haven't shipped and think silly emojis in their CS responses will placate me instead. I want my money back but this dodgy operation clearly doesn't want to return it. I'd avoid them altogether!!
31 July 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Ordered in March no product no refund in august
Ordered in March, still nothing received as of August. I have been requesting a refund for 2 months and they will not refund me (saying they are and never do) Would strongly advise not purchasing from this company. They are breaching so many laws including not displaying the actual trust pilot reviews to help inform people of how terrible they actually are!! I will email everyday until they give me a refund, however I’m not holding my breath. The most frustrating purchase.
31 July 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Appalling customer service
I placed an order with this company on 4 May. The item was for my daughter's graduation this month. I have constantly contacted them for the order and when I realized I wouldn’t have it in time, I emailed them to cancel. They ignored my email and continued to update me saying it was out of stock. On 23 July they agreed a refund but I still haven’t got my money. I will put in the hands of my credit card company. Appalling I have given one star but they don’t even deserve that!
4 May 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Ordered in March - no delivery or refund
Ordered in March. Still didn’t get my product. Just general “I will personally look into this matter” and that “customer service” person making me wait for months. No refund although I explicitly asked for it several times. DON’T ORDER!!!
29 July 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
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