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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and comfortable. The service is frequently described as convenient and seamless, with many appreciating the ease of the booking process and the overall user experience. However, some customers also noted issues with customer service, mentioning instances of missed appointments, late arrivals, and a lack of timely communication regarding schedule changes. A few people also experienced problems with the company's handling of specific lab tests, leading to re-collections or unusable samples.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers find service to be positive, highlighting the convenience of at-home blood draws and the... See more

User experience

Reviewers express high satisfaction with the user experience, often highlighting the unmatched convenience of... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease, convenience, and efficiency.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an... See more

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more

Rated 5 out of 5 stars

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process... See more


Company details

  1. Home Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tanzania was delightful

Tanzania was delightful. She was on time, friendly and polite, and clearly well educated in her field. She didn't rush but also didn't drag the appointment out unnecessarily.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Convenient Labs

Docher was right on time. Came in and took the tests in a very friendly, quick and painless time. I'd recommend this service to anyone that is unable to get themselves to the lab.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Brykisha was Amazing

Brykisha was amazing. Her clinical skill is of the highest quality. Beyond that and just as important, is that she listens to her patients. Her compassion and kindness go a long way during a difficult blood draw. Her knowledge of venous access allows her to identify the most appropriate technique for the patient. Notification via text of estimated time of arrival was very helpful. I would definitely recommend GetLabs for those who have transportation, ambulatory, or blood draw restrictions that prevent them from having successful care at a lab facility.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I Hate Blood Draws and Strangers

On time, efficient - almost painless, only stuck me once. If wasn't here, I wouldn't have known the phlebotomist had been here. No wrappers, or other tell-tale signs, not even in the trash.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience!

We have been putting off getting bloodwork for such a long time due to the lack of available appointments at our local labcorp and the length of time it takes as a walk in. Using Getlabs took all of the hassle out of it. Our specialist was on time, as sweet as could be, and got us both on the first stick (which never happens). We had a fantastic experience.

6 March 2026
Unprompted review

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