So I stopped this service long ago due to poor quality. But yet they keep charging me $3.99 a month. So I did a stop order through my bank, but then they change the name used to make the debit just a... See more
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See what reviewers are saying
This training was honestly such a humbling and transformative experience. I appreciated how challenging it was — in the best way. It pushed me to grow, stretch my limits, and really trust my abili... See more
Company replied
My experience with Magic has been nothing short of incredible! We hired a part-times Sales Development assistant, and she was doing such great work finding new leads on LinkedIn we transferred her to... See more
Company replied
Honestly, this was a really good experience! I liked that it wasn't just theory—the practical exercises were the most helpful part. My biggest takeaway was learning how to balance using new tools with... See more
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Company details
- BPO Company
- Business administration service
- Business development service
- Business-to-Business service
- Call Centre
- Telemarketing service
Written by the company
Get everything done. Get Magic. A world-class assistant to scale your business and life without limits.
Contact info
Mission Street 1263, 94103, San Francisco, United States
- +18177614814
- hello+trustpilot@getmagicbusiness.com
- getmagic.com
4.1
Great
73 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assistant Experience
I've adored my assistant since the day I hired him. He is wonderful, intelligent, respectful, always on time and ahead of deadlines, pays close attention to detail, and just overall amazing! I refuse to abandon him. I just wish he could get more clients to show off his skills! He is deserving of so many opportunities.
17 April 2023
Reply from Magic
Hi Jon! Great to hear that your assistant is adding value to your business.
My assistant is great.
I work with a very thoughtful and careful lady who is pleasant to talk to. She completes tasks quickly and efficiently. I really enjoy working with her.
17 April 2023
Reply from Magic
Hi Helen! We're happy that your assistant is a great match for your needs.
Really Great
Really Great, Would love theoption of only doing 10 hrs a week just because of the CAD to USD exchange rate- costs are getting high for our company. Our assistant is amazing!
17 April 2023
Reply from Magic
Hi Melanie! Thank you for taking the time to leave us a review! We're thrilled to hear that you're enjoying our services and that your assistant is doing an amazing job.
We appreciate your feedback regarding the CAD to USD exchange rate and the costs associated with our service. We understand that this can be a concern for some of our clients and we're always looking for ways to help alleviate the burden.
Please don't hesitate to reach out to our team to discuss the available options and see if we can find a solution that works best for your company.
Thank you again for your support and for choosing our service. We look forward to continuing to provide you with the assistance you need.
I truly Love Magic
I truly Love Magic, I have been working with Magic for over a year now, and I am extremely happy with my services. My Graphic Designer/Assistant Kyle is amazing, he is truly a joy to work with, and a huge asset to my WebDesign/Marketing firm. Thank you!
17 April 2023
Reply from Magic
Hi Pamela! Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you love working with Magic and that Kyle, your graphic designer/assistant, is providing you with such exceptional service.
At first
At first, I was concerned that the distance would be an issue, but it has not been. I am fortunate to have an assistant, who is responsible, qualified and pleasant to deal with.
I am very pleased with this arrangement.
17 April 2023
Reply from Magic
Hi David! Thank you for sharing your positive experience! We're glad to hear that working with your virtual assistant has been a great arrangement, despite initial concerns about distance. Our team carefully selects and trains our assistants to provide high-quality service and a pleasant working relationship. We appreciate your trust in our service and look forward to continuing to support you.
My assistant is AMAZING!
My assistant is absolutely amazing. He is always up for any task that I give him. He is efficient and thoughtful. I am so grateful for his work.
17 April 2023
Reply from Magic
Hi Claudia! Thank you for sharing your feedback with us! We're thrilled to hear that your assistant has been amazing, efficient, and thoughtful, and that he's always up for any task you give him.
Professional and timely
17 April 2023
Reply from Magic
Hi Behzad! We're glad to hear that you found our service to be professional and timely.
Terrible service - look elsewhere
Initially I was impressed by the company president Barbara and she described her service. The woman she hired was fresh out of high school and was not aware of some of the nuances of being a Virtual assistant.
Without ever having performed barely 3 to 4 hours of service, I was sent another invoice which I did not pay. No one would respond any of my messages so I stopped using the service.
So unfortunately things didn’t work out and when I asked for a partial refund, no one ever responded to me, which surprised me after the sweet talk that Barbara initially gave.
After reading many other reviews it turns out that I wish I would’ve done my research. Because magic virtual does not deliver on what they promise.
Stay clear of them and you can hire your own virtual assistant without them.
Update:
Someone from their company got back to me saying that they were going to refund my money. That was a week ago with no action saying “they were waiting for a response from the credit card company". All they have to do is honor the refund. Is that simple
7 October 2022
Unprompted review
Reply from Magic
Hi Paul,
I'm so sorry we didn't get back to you and I feel absolutely terrible that happened.
Barbara is a member of our Sales Team and missed your email. She wanted to relay her personal apologies.
We made internal changes to prevent this from happening in the future.
We'll refund your deposit once the bank resolves the chargeback. Again, I'm so sorry this happened.
I had a phenomenal experience with…
I had a phenomenal experience with these guys!! They provided me an amazing sales assistant and were incredibly professional and organized!! I loved the experience!!
9 November 2022
Unprompted review
Reply from Magic
Hi Joe! We're thrilled to hear that you had a phenomenal experience with our service and that we were able to provide you with an amazing sales assistant. Our team takes pride in being professional and organized, and we're glad that it reflected positively in your experience. Thank you for choosing our virtual assistant service, and we look forward to continuing to support you.
I’ve have a horrific experience with…
I’ve have a horrific experience with this organization. I contracted a “professional” that misrepresented themselves on their resume and wasted my time and billed me for work that they did not complete.
Then when it was escalated to my rep her only solution was getting me a new contractor. I go through the interview process with 3 candidates none of which were great and then when I ask to speak with more she takes 2 weeks to respond to inform me that I can’t because are in the middle of a process. I ask why and receive no response. I then ask to speak with a new business development rep and she ignores me. I fill out a form to be routed to a new professional he sets up a call with me and cancels, informing me that he’ll let my original business development rep know that I need attention. Then when I express my frustration he loops in another rep to express that “an emergency has come up for him I’ll let you last rep know to reach out”
What kind of scam is this?
11 October 2022
Unprompted review
Reply from Magic
Hi Jared, I’m sorry to hear about your experience and the work provided by the assistant didn’t meet the level of quality we promised. I know it was also frustrating that you didn’t have the best experience with customer service and we missed the mark this time around.
I have personally looked into this matter, reached out to the team in charge, and passed on your feedback. We’ve issued a full refund and we’ll also front the cost of the first two weeks once you onboard your new assistant.
I’d also like to thank you for giving us another chance to make this right. We’re committed to providing excellent customer service and we’ll work hard to make sure this will not happen again.
Thank you for sharing this, your feedback matters to us the most.
Fast turnaround time, consistent improvements
Magic was able to provide my company quality assistants for everything from Google ads to accounting. This did not happen overnight as they initially were hit or miss. Fortunately, they listened to my feedback and got me better assistants.
Lastly, I l really like how they anticipate my needs by proactively following me up or giving the information I need.
12 August 2022
Unprompted review
Reply from Magic
Raoul I am so happy to hear you used the assistant replacement option with success for your company! Your feedback helps us improve! :)
They're great if you can be flexible, detailed, and patient
I am a project manager for a small business. We needed a Social Media Marketing expert/content writer and we're on an extremely tight budget. I reached out to Magic, and while yes I would agree with others that the onboarding phone calls are annoying, they DID find me an excellent assistant.
Before hiring any assistants, you get to interview them with the coordinator on the call. I highly recommend asking them all of your questions and not to hold back if there are must have items. I also wrote up a job description, list of tasks, must have requirements and like to have. They ask during the initial call, but I'm able to get what I asked for if I put it in writing and email it to them after the call.
When I interviewed my assistant, he asked great questions and provided excellent work after being hired. Now, for me, I was extremely flexible on my end as well, I had no mandatory hours except to get accomplished x number of posts per week. He had me review his work and was open to feedback. I also checked in with him weekly to see if there was anything he needed on my end, any questions or challenges.
4 August 2022
Unprompted review
Reply from Magic
Awww I am so happy to hear you found an excellent Magic assistant! And from the sounds of it your assistant must be very happy to work with you as well! We hear you on the onboarding - this feedback is going straight back to the team so we can look at ways to optimize and streamline! Thanks so much for the kind review!
Just tried out the service, ridiculously bad
Just tried out the service, they overbilled me, the work quality was bad - I complained, didn't hear anything back. Ridiculously bad. Stay FAR away...
22 July 2022
Unprompted review
Reply from Magic
Hello Rana,
I am so sorry you were overbilled and work quality was bad with your assigned assistant. I can only imagine how frustrating that must be. I have personally looked into this matter and we’d like to issue a full refund. (An email will be been sent to you asap.)
As well, if you’d ever like to try Magic again, I will ensure you get the best assistant we have to offer, and speedy, reliable support from Magic. As well, we’d happily offer you your 1st month free of charge. If interested, let us know in reply to that email.
We take great pride in addressing the needs of all our customers. It seems this was a case of unfortunate events and things falling through the cracks. We will do our best to ensure this never happens to you again. You matter to us and we want to make things right.
Quality + responsiveness
I've enjoyed working with a variety of people from Magic over the last 9 months, the vetting of assistants and customer support has improved as well.
19 July 2022
Unprompted review
BEWARE - they ghost and stop responding
More of the same of all of the other bad reviews.
I'm now wondering if the good reviews were planted by Magic employees to try to avoid having their rating be a flat 1 star.
Started with an assistant 2 weeks ago. She is AMAZING. I feel like I lucked out with the match - but the company the 2nd week in said that my payment couldn't be processed. The card I had on file I know works, but I added a different card just to be sure. Got the same email said the payment couldn't be processed.
I tried to reach out to them several times with no response.
Then I got a message from my VA saying she had been taking off of my assignment - and on my dashboard she had also been removed.
The company hasn't gotten back to either of us on why this happened. I really like the assistant, but I don't want to be associated with a company that goes MIA two weeks into working with them.
If you sign up, BEWARE! And just be ready that two weeks in, they'll disappear. Get the contact info of your assistant if you like working with them and maybe you can retain their services outside of this ghost company.
15 June 2022
Unprompted review
Reply from Magic
Hello Fran,
First off let me say that I am so sorry about the payment issues and no response from Magic, especially after finding an assistant that you found so amazing. I can imagine this was very frustrating.
I can assure you we never ghost or stop responding. Each and every client matters to us. I looked into your account and spoke to the departments involved. It turns out there was a bug on the backend of our system due to the use of multiple email addresses for your account. It should have been easily diagnosed and solved, but unfortunately we caught the bug too late. We are so sorry for how this affected you. It doesn't change what happened in your case, but I would like you to know that we have since taken care of the glitch.
More importantly, you matter to us and we want to make things right. If you ever do want to try us again we will find you a new assistant, all your questions will be answered in a timely manner, and we’d like to offer a month of a Magic assistant free of charge. If interested please reach out to us at client@getmagicnow.com and reference this comment.
Nonexistent customer service, don't waste your time
Wish I had read the other reviews here before wasting my time reaching out to these folks.
I've sent the same inquiry via chat, email & more and yet to receive a reply from the customer service team after multiple business days. Meanwhile they keep spamming with emails to schedule a call with them.
Nobody wants to schedule an onboarding call just to use a VA service — that totally defeats the purpose of hiring VAs (to save time). Don't waste your time on this company, which clearly operates as some sort of "fly-by-night" business.
4 June 2022
Unprompted review
Reply from Magic
We are so sorry to hear you haven’t received chat and email replies. This is very frustrating for me to hear as we pride ourselves on taking care of each customer query. I have personally taken action to ensure this never happens again.
We don’t know your name and respect your privacy. But please feel free to reach out to us at client@getmagicnow.com and reference this comment. The team is waiting to hear from you and make things right.
I would personally like to put a stop to the emails you mentioned, but since we don’t know your name I can only offer to ask you to kindly click the unsubscribe link in the footer. Should we hear from you we’ll ensure that’s taken care of as well.
I can assure you that we do not operate as a “fly-by-night” business. We have over 1100 satisfied customers, so I am very saddened to hear that somehow you have fallen through the cracks. You matter to us and we really want to make things right.
Regarding onboarding calls, yes we do understand that some customers don’t want to be handheld through the process, so we tested a “pick your own assistant” option but found most of our customers preferred the onboarding process.
Please feel free to reach out if there’s any interest at any time.
Crickets.
Downloaded app. Did all the start up process. Sent tasks needed. Then no response for a week. The format is a chat. No response for a week. No phone number to call. I sent an email to support. No email a week later. Months ago, I went another route with same company, requested and Booked a meeting with a virtual assistant coordinator via the website. She canceled the meeting last minute.
24 February 2022
Unprompted review
Reply from Magic
Hello Hayley,
I’m a member of the product team writing you to let you know that I hear you, and no replies for a week is not at all acceptable. Our assistants are very well trained by their leads to ensure every customer gets a reply in a timely manner, so it’s frustrating for me to hear that your requests were missed.
Looking into your history I see both of the sign-up attempts over that 3-month span. I’ve talked to the teams in charge and it appears there was a major technical issue in regards to assistant allocation at that time, which has since been resolved.
I am so sorry you’ve had such an experience. I’d understand if you have lost faith in us, but for what it’s worth if you do ever do want to try us again we would love to make things right. We’ll own our mistakes, find you a new assistant, all your questions will be answered in a timely manner, and offer a month of a Magic assistant free of charge.
If interested please reach out to us at client@getmagicnow.com and reference this comment.
Was told would not have to pay if they…
Was told would not have to pay if they did not close any sales deals. Now they are asking for $ with no closed sales. Scam.
It's unfortunate because the actual people that are hired are nice people.
29 January 2022
Unprompted review
Reply from Magic
Hello Amanda,
I am so sorry to hear you were told you wouldn’t need to pay if sales deals weren’t closed, and then asked for payment regardless. That must’ve been very frustrating. I reviewed your communications with our team and the way we handled your situation is frankly embarrassing. Again, I'm so sorry for the way things were handled. It was confusing and unfair to you.
There was a miscommunication about our billing and it simply should have been clear from the outset what your bills would look like. I hate that you feel like you were scammed. It was never meant to feel like a bait and switch.
I know it's been quite a long time since this happened, but I'd like to make this right. I'm sending you an email to follow up on the details.
Challenges on every front
Challenges on every front. It took weeks to get the magic portal working well, the VA assigned was not as skilled as initially represented, no meaningful way to monitor VA productivity via Magic.
9 November 2021
Reply from Magic
Hello Jared,
Not having a working portal, as well as an unskilled VA with no way to track their performance is very frustrating. We are so sorry this was your experience.
We were in a transition period with the portal around the time you sent this review and the portal has improved significantly since then, including complete time tracking and daily summaries of your assistant's work. As well, our virtual assistant screening process has become far more rigorous than ever before.
If you’d like to re-explore Magic at any time we’d love to offer a month with a better-skilled Magic assistant free of charge. If interested please reach out to us at client@getmagicnow.com and reference this comment.
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