Overall, Moss has enabled us to streamline our internal accounting processes- kudos to the team for the great work they have done so far. The user interface is intuitive and easy to use 90% of the t... See more
Company replied
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See what reviewers are saying
As the VP Growth at Enter I am a fan of this product - especially ability to send receipts directly to an email that matches them to expense. Also we are using Moss in approval flows to pay bills as w... See more
Company replied
Really enjoy using Moss. It's one of the best accounting software tools for Accounts Payable. User friendly, multi-ranged, it makes pre-booking really easy. Also a big plus point, with Moss, we can... See more
MOSS is a great tool for SMEs if you want to have all your expenses in one place. It helped us introduce various expense approval flows, virtual credit cards and in general better control over our exp... See more
Company replied
Company details
- Software company
- Accounting Software Company
- Alternative Financial Services
- Business-to-Business service
- Payment service
About Moss
Written by the company
Moss (www.getmoss.com) bietet kleinen und mittelständischen Unternehmen eine Komplettlösung für Unternehmensausgaben mit echten Firmenkreditkarten, digitalen Rechnungsmanagement und Buchhaltungsintegrationen.
Moss (www.getmoss.com) is a technology-enabled expense and financial management solution. With smart corporate credit cards, digital invoice management, and automated accounting, Moss allows companies to manage all of their spending easily and transparently. And efficiently drive their core business with digital workflows.
Moss (www.getmoss.com) is a technology-enabled expense and financial management solution. With smart corporate credit cards, digital invoice management, and automated accounting, Moss allows companies to manage all of their spending easily and transparently. And efficiently drive their core business with digital workflows.
Contact info
Ziegelstr. 16, 10117, Berlin, Germany
- +49 30 311 93 730
- support@getmoss.com
- getmoss.com
4.2
Great
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Reply from Moss
Hi James, thanks for getting in touch. We'd like to understand what happened during your experience so we can improve. Feel free to email us at reviews@getmoss.com with more detail and we'll follow up.
Moss have provided us with excellent…
Moss have provided us with excellent customer service throughout the time we have worked with them, their on line portal is very user friendly and their support team have been very quick to respond to any queries we have raised.
8 June 2026
Unprompted review
Reply from Moss
Thank you for your feedback. We're pleased to hear that you've had a positive experience with both our platform and support team. It's great to know that the portal is working well for your team and that our support has been responsive whenever you've needed assistance.
If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.
Boosting your sanity and efficiency
Onboarding Moss allows your organization to Trojan Horse processes that should have already happened a long time ago, with the caveat that you have the most recent technology, an onboarding process, and pretty frequent check-ins with support to maintain your sanity. It's also great being along the ride with a team that continues rolling out new features. Latif was tremendous in the initial conversations when we were considering joining Moss, and we've since gotten to work with Caterina in actually getting this online. They've been reasonably patient with us but also good with keeping things moving and ourselves accountable, plus troubleshooting little things along the way.
7 May 2026
Unprompted review
Reply from Moss
Thank you for your detailed feedback. We’re glad to hear that onboarding has helped streamline your processes and that you’re seeing value from the platform.
It’s great to know that the regular check-ins and support have been useful, and we’ll be sure to share your kind words with the team.
We appreciate you taking the time to highlight your experience.
If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.
Super unprofessional business…
Super unprofessional business behaviour… Significant cost increases after “cheap” special offers. Can not recommend…
24 April 2026
Unprompted review
Reply from Moss
Thank you for your feedback.
We’re sorry to hear about your experience. We aim to communicate our pricing and plan structures clearly, so it’s concerning to hear this felt unexpected.
At the moment, we’re unable to match this review to a specific account. We’d appreciate the opportunity to understand what happened and provide clarification. Please feel free to reach out to us at reviews@getmoss.com so we can look into this further.
Theo W has guided us through the…
Theo W has guided us through the process seamlessly and has always been prompt in dealing with queries raised during testing. Thank you Theo!
17 April 2026
Unprompted review
Reply from Moss
Thank you for your feedback. We’re pleased to hear the process felt seamless and that your queries were handled promptly during testing. We’ll be sure to pass your kind words on to Theo.
If you ever have questions or would like to share more feedback, feel free to reach out at reviews@getmoss.com.
Great customer service and a smooth…
Great customer service and a smooth product experience. We're a team of 40 and it works great for us.
2 April 2026
Unprompted review
Reply from Moss
Hi Patrick,
Thank you for the great feedback. We’re really pleased to hear that Moss is working well for your team and that you’ve had a smooth experience with both the product and our support.
It’s great to know we’re a good fit for your team!
If you ever have questions or would like to share more, feel free to reach out at reviews@getmoss.com.
Simple and effective
Simple and effective.
That’s all you want in a quality SaaS product. Well played Moss, excellent platform.
20 March 2026
Unprompted review
Reply from Moss
Hi Nick,
Thank you for the great feedback as we really appreciate it. We’re glad to hear Moss is delivering exactly what you need in a SaaS product.
If you’d ever like to share more or have any questions, feel free to reach out at reviews@getmoss.com.
Thanks again for being part of the Moss community!
Caterina has excellent communication…
Caterina has excellent communication skills, she's always available and active in supporting. We couldn't ask for a better agent!
11 March 2026
Unprompted review
Reply from Moss
Hi Federica,
Thank you so much for the wonderful feedback. We’re delighted to hear that Caterina’s communication and support have made such a positive impression.
We’ll be sure to share your kind words with her. It means a lot to know you feel well supported and in good hands.
Thank you again for taking the time to share your experience.
Very satisfied with Moss
Very satisfied with Moss. The platform works well and the support is great. Theo always responds quickly and is very helpful with any questions. Overall a very positive experience.
11 March 2026
Unprompted review
Reply from Moss
Hi Imani,
Thank you so much for the great feedback. We’re really pleased to hear that you’re satisfied with Moss and that the platform is working well for you.
It’s especially nice to see Theo mentioned and we’ll be sure to pass along your kind words. Providing quick and helpful support is something we take pride in.
We truly appreciate you taking the time to share your experience.
Caterina has done an excellent job…
Caterina has done an excellent job ensuring we are aware of all the options and procedures available to make Moss a great tool in managing Credit Card transactions, we have thoroughly gone through each step not moving forward until I was confident in the best ways to use it, i am extremely impressed with her knowledge and patience
10 March 2026
Unprompted review
Reply from Moss
Hi Tina,
Thank you so much for the wonderful feedback and the 5-star review! We’re delighted to hear that Caterina made such a positive impact and took the time to ensure you felt fully confident every step of the way.
It’s great to know the structured walkthrough and her support have helped you get the most out of Moss, especially in managing credit card transactions effectively. We’ll be sure to share your kind words with her.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you.
As professional an outfit as you get!
As professional an outfit as you get! Available, thorough and transparent throughout. Both Theo and Henry have been fantastic getting us set up so far and the business is now well equipped and very much looking forward to transitioning to online. An immediate win.
4 March 2026
Unprompted review
Reply from Moss
Hi Chris,
Thank you very much for the fantastic feedback and the 5-star review. We’re delighted to hear that the experience has felt professional, transparent, and well supported from the start.
It’s great to know Theo and Henry have helped set you up successfully and that the transition is already delivering value for your business. Hearing that it feels like an immediate win is exactly what we aim for.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to support you.
Theo Kowalsky and Jasmin Mann have made…
Theo Kowalsky and Jasmin Mann have made the onboarding and implementation of Moss into our business a seamless process.
They have been incredibly attentive with any queries we may have and it has definitely streamlined many processes in our business.
3 March 2026
Unprompted review
Reply from Moss
Thank you so much for the kind words and the 5-star review. We’re really pleased to hear that our team made your onboarding and implementation experience seamless.
It’s great to know their attentiveness and support have helped streamline processes in your business as that’s exactly the impact we aim for.
We truly appreciate you taking the time to share your experience. If you ever need anything further, don’t hesitate to reach out.
Great product with great team!
What a great product! Does exactly what we needed it to do for the better of our business. Set up was quick and easy, with a very friendly team. Product itself is easy to use. Highly recommend!
19 February 2026
Unprompted review
Reply from Moss
Hi Aerin,
Thank you so much for the lovely feedback! We’re really glad to hear that Moss is doing exactly what you needed it to and that setup was quick and smooth. It’s great to know the team made the experience a positive one.
We truly appreciate the recommendation as it means a lot.
If you ever have questions or would like to share more, feel free to reach out at reviews@getmoss.com.
Thanks again for being part of the Moss community!
Support for a growing business
As a growing business, we were starting to drown under the volume of invoices to process and company credit cards to reconcile. Moss has been a real game changer for us, significantly reducing the time spent on company card administration.
The Moss app, particularly the ability to upload receipts immediately after purchases and the simple expense submission process, has had a hugely positive impact—not only on the finance team’s workload, but also on employee engagement and the timely submission of receipts.
13 February 2026
Unprompted review
Reply from Moss
Thank you for sharing such thoughtful feedback! We’re really pleased to hear that Moss has made a meaningful difference for your team, especially in reducing the time spent on company card administration as you continue to grow.
It’s great to know that features like immediate receipt uploads and the streamlined expense submission process are not only easing the workload for Finance, but also improving engagement and timely submissions across the team.
If you’d like to share more about your experience or have any questions, feel free to reach out at reviews@getmoss.com.
Thanks again for being part of the Moss community.
Great support and intuitive Platform
I’ve had a great experience with Moss support. Caterina Porro guided me step by step through the platform over four calls, explaining everything clearly and patiently. Moss itself is very intuitive and easy to use, with great functionality that makes day-to-day tasks simple and efficient. Excellent support overall.
2 February 2026
Unprompted review
Reply from Moss
Thank you so much for the kind words and for taking the time to share your experience. We’re really glad to hear that Moss has felt intuitive and easy to use, and that it’s helping make day-to-day tasks simpler and more efficient.
We’ll also be sure to pass your feedback on to Caterina. It’s great to hear how helpful and patient she was in guiding you through the platform.
If you’d ever like to share more or have any questions, feel free to reach out at reviews@getmoss.com.
Thanks again for being part of the Moss community!
Top-Notch Customer support
27 January 2026
Reply from Moss
Hi Pedro,
Thank you for the great feedback! We’re really glad to hear you had such a positive experience with our customer support. It means a lot to the team to know their work is making a difference.
If you’d ever like to share more or have any questions, feel free to reach out at reviews@getmoss.com.
Thanks again for being part of the Moss community!
Surpsingly powerful
Does what it says it will. Consolidates spend and makes it super easy to manage the business
9 January 2026
Unprompted review
Reply from Moss
Thanks so much for the great feedback! We’re really glad to hear Moss is doing exactly what you expected and making it easier to consolidate spend and manage the business.
Thanks again for being part of the Moss community!
We were loyal users of Moss, but exit was sloppy
We were loyal users of Moss, even though I was never a big fan, since the implementation went really messy. We cancelled our subscription with them last year. As soon as you tell them from what end date, you literally can't access the platform anymore. What happened was that they claimed that they sent us an invoice for the last month fees, but since that invoice never received our inboxes, we never paid an invoice, as it would normally get settled on the platform. Now, one year later we get a collection agency, they charge a 90 euro fee on top of 36 euro outstanding invoice, an invoice that we never received. When we call customer service, they say they can't do anything. I think it's more that they are not willing to do anything. The fee was never the problem, the way how they collect the fee I think there is a procedural fault in their process as you leave as a customer, the invoices you don't get it from them. One year later, they send a collection agency, which we disagree of course. Customer service tbh is crappy as they are just following some rules, but can't make the difference for the client/ex-client. It's not service, it's just a lot of headache. And turnover is high, your account manager that you had 1 year ago, is probably replaced by someone else. We had like 3 account managers in 2 years. How can you make the difference for your customers?
31 October 2025
Unprompted review
Reply from Moss
Thank you for taking the time to share this, even though the experience clearly missed the mark. This isn’t the exit journey we want anyone to go through, and I’m really sorry for the frustration and extra work this caused.
We don’t have enough detail here to identify your account, but a few things you described, loss of access after cancellation, invoices not being delivered, and a collection notice a year later, point to a breakdown in both our off-boarding process and how we communicate final charges. That’s on us to investigate and fix.
We want to get this sorted properly, not just point to rules. If you’re open to it, please reach out at reviews@getmoss.com with the company name and the email tied to your account.
We can then:
- Review the disputed invoice and confirm whether it was delivered
- Look into the collection agency escalation
- Reassess any fees applied
- Ensure your case is handled directly by a senior specialist
Turnover should never impact the quality of support, and your feedback helps us improve how we hand off accounts and manage former customers.
Thanks again for calling this out as we’d really like the chance to resolve it with you.
Great solution and A class customer…
Great solution and A class customer service and support! S|o to Kristian who went above a beyond to make sure my question and challenge was resolved.
15 October 2025
Unprompted review
Reply from Moss
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying the solution and that you received A-class support. Shout-out to Kristian and we’ll make sure your kind words reach him.
If you ever need anything else, we’re always here to help.
Cant even log in
Set up account and verified email, all was looking good. The. Was presented with a login screen no password was made during sign up.
Click forgot password as it was only option, receive the reset password email to simply be prompted to download app and LOG IN!!???
I HAVE NO PASSWORD 🤣🤣🤣
17 August 2025
Unprompted review
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