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GetMyDrivers Reviews 237

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TrustScore 4.5 out of 5

4.5

Software company
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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning that the app did not work for their situation and created other issues. A few other people also felt that the initial contact with the company was focused on selling services rather than directly assisting with their problems.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their politeness, patience, and knowledge. Many... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the tech support team... See more

Service

Clients share positive opinions on service, often highlighting the efficiency and helpfulness of technicians.... See more

User experience

Reviewers highlight positive aspects of user experience, finding it easy to understand and effective in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had downloaded an app to assist me with a problem. Unfortunately this app did not work for my situation and created other issues. I tried to uninstall it but it had many other items with it and co... See more

Company replied

Rated 5 out of 5 stars

Kirby understood my issue and had me show him the problem I was having with Google Chrome responding slowly. We did the same steps in Edge with no latency. He then went into Google Chrome to have th... See more

Company replied

Rated 5 out of 5 stars

The technician, James, took care of an issue that we could not have possibly done ourselves. He went beyond what we explicitly requested to quickly take care of a related matter with some settings tha... See more

Company replied

Company details

  1. Software company
  2. Computer service
  3. IT support and services
  4. Software Vendor

Written by the company

GetMyDrivers specializes in comprehensive computer support, focusing on driver updates and installations. As a premier certified driver updater, we ensure your PC runs smoothly by seamlessly updating graphics, printer, and audio drivers with our top-tier driver update software. Our flagship product features a powerful driver updater tool that automatically scans and identifies outdated or missing drivers, offering a one-click "Update All" for optimal system performance. Trust GetMyDrivers for reliable driver help, enhancing your computer's security and efficiency in today's fast-paced tech world.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Victor was very helpful

Victor was very helpful. Easy to understand and very knowledgeable & courteous. With the new name of the company it threw me off and there some delay. But I assume this is just the initial changes to be made.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Expert technician

The technician is an expert and thoroughly spent the necessary time and fixed the problem. After talking with other technicians I see that Rhoyland is the best. He found the error and explained the situation to me.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Very understanding help!

I was delighted when they carefully listened to my problems, made a list, reviewed it with me and then set about making the changes.
Sure wish our household ran this smoothly!

17 September 2023
Unprompted review
Rated 5 out of 5 stars

No notification when Support.com acquired and service changed.

I am frustrated that my subscription is with support.com that was recently acquired to another company. Many things to do with service and contact with a IT support person has changed without notification to customers. This support person Henry was outstanding. I guess my disappointment is previous to the acquisition with support.com there was no middle person - when you called you immediately got a IT tech support person and problems were resolved immediately.

17 September 2023
Unprompted review
Rated 5 out of 5 stars

Mark the Tech Representative are Awesome !!

The representative Mark is very knowledgeable, professional, kind and very helpful. He assist me with Microsoft software, and solve my computer problem. Give Mark a pay increase & promote him. He will be great asset for Support.com Tech. Thank You Mark

17 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Tech

The tech was able to fix my issue with not being able to start iolo software from the icon. In less than 5 minutes, problem solved. Very experienced!

16 September 2023
Unprompted review

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