I found an advert on Instagram for a backpack which incorporated a suction section. I ordered one of these. The payment system sent me to a couple of different payment areas, which i thought strange.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's not often enough said when an after-sales service is effective. This is the case at Getnewbag, so I wanted to share my experience! Thank you for listening @emilie!
They're very good in processing all the things that needed to be resolved. I applaud them for coming up with the solution. Very good group of people. I hope they continue their good service.
Elsa was very fast at responding and very polite. She assisted me with all the questions and queries i had. Thank you Elsa your service is top notch!
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assurance by agent
Assurance by your agent that my request will be processed.
First of all I liked that the responses…
First of all I liked that the responses were fast after writing to you about my problem you communicated with me immediately which I appreciate it gives me hope that indeed I will be reimbursed the amounts of money I kept loosing as a student depending on a bursary,I lost close to R500 and the supposed product did not get delivered not even a single day but I hope I will be able to get the money back
Phoebe contacted me
Kate was very helpful
Kate was very helpful in helping me unsubscribe from the page.
Getnewbag.com Review
I found an advert on Instagram for a backpack which incorporated a suction section. I ordered one of these. The payment system sent me to a couple of different payment areas, which i thought strange. My bank did pick up the transaction as ‘strange’ i confirmed i made the payment. I then contacted Getnewbag.com via chat now. I was speaking with Andy. He told me my payment was for a membership card that would get me discounts on purchases. I confirmed i hadn’t requested or joined anything, and that my payment was for a specific product.
After explaining my situation to Andy, he cancelled any membership and has confirmed to me he has refunded my payment. Andy was very helpful with my query. I would say, if purchasing from this , just make sure of what you are buying.
I would like to thank Sarra your…
I would like to thank Sarra your response was prompt.
They respond to my claims.
it was okay ,I didnt really get to…
it was okay ,I didnt really get to experience ,I just happened to subscribe .
I got all my questions answered
So quick
I made a subscription and they successfully canceled it very quickly.
Daisy is a very helpful person
Daisy is a very helpful person. Thank you for here quick response.
Thsnks for support
Herry help me detail nice peeson
Excellent service
Their service is good.they offer discounts and you can get the help you need
Bestonline service Ever
Elsa was very fast at responding and very polite. She assisted me with all the questions and queries i had. Thank you Elsa your service is top notch!
Polite support person
They cancel my membership
They cancel my membership. And promis to give my money back. Thank you escalation team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








