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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the comfort, durability, and luxurious feel of the items. Many people praise the quality of the products, noting their ability to elevate outfits and withstand daily wear. The customer service is frequently described as exceptional, with consumers appreciating the quick responses, personalized solutions, and willingness to resolve issues. However, some customers experienced issues with their orders, including non-receipt of items or delays. A few other people also felt that the response time from customer service was sometimes slow or unhelpful, particularly when dealing with returns or replacements for defective products. Some reviewers also noted that the quality of certain products, like shimmer tights or maternity fleece-lined tights, was not as good as expected, with some items ripping easily or not fitting correctly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the high quality and durability of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and durability of... See more

Customer service

Consumers generally find customer service to be positive, with many praising its exceptional, stellar, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast shipping, easy... See more

Response time

People report ambiguous experiences with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've never loved tights before Noosh! I saw an ad for Noosh and was intrigued by how beautiful they looked and that they had a comfortable waistband. I ordered one and absolutely fell in love, and... See more

Rated 5 out of 5 stars

I ordered three pairs of tights during their holiday sale but only two arrived in the mail. I reached out to Noosh Support and immediately got a response and full a resolution within 24 hours. They we... See more

Rated 5 out of 5 stars

The tights are absolutely comfortable and durable and feel wonderful! The staff is very helpful. They listened to my issue and handled it personally without throwing an “it is our policy” standard l... See more

Rated 5 out of 5 stars

Customer service is THE BEST. Had an issue with a delivery (believed to be stolen) and I received a response - from a person - within 30 minutes. On a Friday afternoon. I received supportive instructi... See more


Company details

  1. Underwear shop
  2. Ladies' clothes shop

About Noosh

Written by the company


Nude is not one color. There’s no such thing as one size fits all. Support should not be suffocating. And the products we wear? They should move with us. Enhance us. Celebrate who we are. And not squeeze us (literally) into a mold established by an outdated industry that hasn’t changed in decades. Because we prefer out of the box & deserve outstanding. We have big plans to continue challenging & reinventing bodywear products. We want to focus on that sweet spot where purpose, function & comfort meet your shape, shade & style.

Contact info

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I got a rip in my stockings and reached…

I got a rip in my stockings and reached out to the Noosh team. They responded immediately, were extremely attentive, and guided me through the exchange process and I got a new pair at no cost. Also,I received my new pair incredibly fast! I’m truly impressed by their service. They are amazing!!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

My sheer polka dot black tights ripped…

My sheer polka dot black tights ripped immediately when putting them on.

10 December 2025
Noosh logo

Reply from Noosh

Hi Antonia,
We're sorry to hear about your experience, and we truly appreciate your feedback.

What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund!

Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 5 out of 5 stars

Amazing customer service

I had an issue with a newly ordered pair and customer service responded so quickly with a resolution that makes me want to buy from them again. I love how their tights feel but when customer service is great it makes a big difference in where I spend my money!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I love them however there was a hole in…

I love them however there was a hole in the seam and I could not get them replaced as it exceeded the return window. I didn’t open them until a week or so ago and therefore didn’t realize they were defective 😢
The Noosh team is awesome. The warranty covered the seam defect and they are replacing the pair. I am so happy!

14 December 2025
Noosh logo

Reply from Noosh

Hi,
We're sorry to hear about your experience, and we truly appreciate your feedback.

Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information.

Of course, we'll replace your damaged tights. If you had contacted us, the replacement pair would have already been on its way. Our team will contact you to ensure that the replacement process runs smoothly.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 5 out of 5 stars

I've never loved tights before Noosh!

I've never loved tights before Noosh!

I saw an ad for Noosh and was intrigued by how beautiful they looked and that they had a comfortable waistband. I ordered one and absolutely fell in love, and bought five more within the next week. Ridiculously comfortable, no tugging, no runs, and the material is so soft. It feels like luxury to put them on, and it elevates any outfit.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I haven’t received it.

Updating my review. I had reached out about my order and was told it was delayed, but after leaving a less than pleasant experience review, Noosh, reshipped my order and gave me a refund! Customer for life ❤️

6 December 2025
Noosh logo

Reply from Noosh

Hi Marisa,
We're sorry to hear about your experience, and we truly appreciate your feedback.

Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS, and it appears to have been lost in transit.

That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility.

In your case, we have already reshipped your order today and fully refunded you for the inconvenience.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 1 out of 5 stars

Have not received item

I placed my order over two weeks ago, but the shipping information I received shows that USPS has not yet received the item. I received an automated response when I reached out about this issue, which was unhelpful.

4 December 2025
Noosh logo

Reply from Noosh

Hi Sarah,
We're sorry to hear about your experience, and we truly appreciate your feedback.

Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS, and it appears to have been lost in transit.

That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility.

In your case, we have already reshipped your order today and fully refunded you for the inconvenience.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 2 out of 5 stars

Only “inclusive” of skinny people

They’ve gotten smaller or something. Last year I bought a pair of noosh toast tights and loved them, but I accidentally put them into the dryer and ruined them! This year I bought the same size, large, and they began to ride down, to the point where I would have to excuse myself to the bathroom to pull them back up!

I figured maybe I got the wrong size, so I got the next size up and had the SAME problem. But my weight hasn’t changed, and my clothes from last year all still fit the same. I am so disappointed because these tights are so warm and real. looking. It just sucks to be barely into the plus size category but unable to find tights like this. For a brand that is supposed to be for all women, I feel profoundly left out with this change.

1 December 2025
Noosh logo

Reply from Noosh

Hi Cynthia,
We're sorry to hear about your experience, and we truly appreciate your feedback.

To ensure consistency, we do not change the size of our products. In fact, we are conducting a thorough quality assurance process to ensure that all of our products are as accurate as possible.

After reviewing your case, we discovered that last year you ordered 1X/2X rather than large, which is most likely the cause of the problem. Regarding the problem with the new 1X/2X you ordered this year, what you're describing sounds like a product defect, and we're sorry it happened. We created a replacement order for you with a new pair, and we are sure you will love it just as much as last year (actually, our fleece got a little softer this year 😊).

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 1 out of 5 stars

All of my ties keep braking ….

All of my ties keep braking ….

6 December 2025
Noosh logo

Reply from Noosh

Hi Patricia,
We're sorry to hear about your experience, and we truly appreciate your feedback.

What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund!

Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day.

After reviewing your case, we discovered that you did not contact us to report any issues with your items. Our team will contact you to make sure the replacement process goes smoothly and quickly.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 5 out of 5 stars

Great pantyhose

Great pantyhose. I was so skeptical and used them doing cheer in a football game. They are everything Noosh claims and more. I bought more and highly recommend! No waist discomfort! Where have they been my whole life!

11 October 2025
Rated 5 out of 5 stars

Best tights I have ever worn

Best tights I have ever worn. I have bought tights from a million places, from Calzedonia to Wolford and everything in between, and none last me more than 1 or 2 wears. Except for Noosh. Noosh tights are unbreakable, beautiful, and super comfortable. I now only buy Noosh tights

6 December 2025
Rated 1 out of 5 stars

I was asked to enter my order number…

I was asked to enter my order number for the relevant item. i repeatedly entered the order number given on the original email order confirmation and was told it was incorrect, so I was never able to complete my response as to why delivered product was unsatiafactory.

2 December 2025
Noosh logo

Reply from Noosh

Hi,
We're sorry to hear about your experience, and we truly appreciate your feedback.

Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information.

Our team has already contacted you to make sure the return process runs smoothly and quickly.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

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