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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the comfort, durability, and luxurious feel of the items. Many people praise the quality of the products, noting their ability to elevate outfits and withstand daily wear. The customer service is frequently described as exceptional, with consumers appreciating the quick responses, personalized solutions, and willingness to resolve issues. However, some customers experienced issues with their orders, including non-receipt of items or delays. A few other people also felt that the response time from customer service was sometimes slow or unhelpful, particularly when dealing with returns or replacements for defective products. Some reviewers also noted that the quality of certain products, like shimmer tights or maternity fleece-lined tights, was not as good as expected, with some items ripping easily or not fitting correctly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the high quality and durability of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and durability of... See more

Customer service

Consumers generally find customer service to be positive, with many praising its exceptional, stellar, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast shipping, easy... See more

Response time

People report ambiguous experiences with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've never loved tights before Noosh! I saw an ad for Noosh and was intrigued by how beautiful they looked and that they had a comfortable waistband. I ordered one and absolutely fell in love, and... See more

Rated 5 out of 5 stars

I ordered three pairs of tights during their holiday sale but only two arrived in the mail. I reached out to Noosh Support and immediately got a response and full a resolution within 24 hours. They we... See more

Rated 5 out of 5 stars

The tights are absolutely comfortable and durable and feel wonderful! The staff is very helpful. They listened to my issue and handled it personally without throwing an “it is our policy” standard l... See more

Rated 5 out of 5 stars

Customer service is THE BEST. Had an issue with a delivery (believed to be stolen) and I received a response - from a person - within 30 minutes. On a Friday afternoon. I received supportive instructi... See more


Company details

  1. Underwear shop
  2. Ladies' clothes shop

About Noosh

Written by the company


Nude is not one color. There’s no such thing as one size fits all. Support should not be suffocating. And the products we wear? They should move with us. Enhance us. Celebrate who we are. And not squeeze us (literally) into a mold established by an outdated industry that hasn’t changed in decades. Because we prefer out of the box & deserve outstanding. We have big plans to continue challenging & reinventing bodywear products. We want to focus on that sweet spot where purpose, function & comfort meet your shape, shade & style.

Contact info

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I have not received my order yet

I have not received my order yet. But I keep getting emails to review my order!

2 December 2025
Noosh logo

Reply from Noosh

Hi Kulia,
We're sorry to hear about your experience, and we truly appreciate your feedback.

Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS, and it appears to have been lost in transit.

That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. In your case, we have already reshipped your order today and fully refunded you for the inconvenience.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 5 out of 5 stars

These tights are incredible

These tights are incredible. I love the "illusion" tights, whether plain or patterned - they are pretty, stretchy, warm, comfortable, and I get so many compliments. There was also a minor mixup at shipping and when I contacted customer service, they responded immediately and fixed the issue promptly. I'm definitely going to be a repeat customer.

2 December 2025
Rated 5 out of 5 stars

The product is suberb

The product is suberb. Love the silkiness of the nylons as well as the durability. Not easy to find those 2 elements in one nylon/tight!
The only suggestion is that I would love to see the xs/s to be a tad smaller ... they seem too large in the top area. Otherwise it's exceptiona

2 December 2025
Rated 5 out of 5 stars

Absolute perfection

Great quality! I got the gloss brew and semi opaque black pairs and literally perfect for my holiday outfits. Instantly elevates my outfits and helps me feel more comfortable by being a little more modest since dresses and skirts tend to look shorter on my body type. So far the best tights/pantyhose I have had.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Waiting for Order

I placed an order on November 22 and received notification of shipping on November 23. Estimated delivery was November 30. On December 6, I looked up the tracking information with their carrier, UniUni. The tracking info said the package was out for delivery on December 2. It is now December 9. I have contacted Noosh twice on their website (they have no phone number listed). I have received no response.
I contacted the delivery company yesterday. They told me they had to change delivery drivers and that the order was "out for delivery" and that's all they could tell me. Not feeling good about this. Very bothered by the fact that Noosh has not responded to my inquiries.

Update: Response to Noosh - Thank you for your response. I first contacted you via your online chat 3 days ago, not yesterday. The only response I recieved was from your chat AI at the time of the chat. The carrier tracking info I have is for UniUni, not USPS. This is the first I've heard about reshipping my order. I appreciate that and hope to receive the order soon.

SECOND UPDATE: I received the re-shipped order on 12-15. Thank you.

30 November 2025
Unprompted review
Noosh logo

Reply from Noosh

Hi Mary,
We're sorry to hear about your experience, and we truly appreciate your feedback.

Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS, and it appears to have been lost in transit.

That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility.

You contacted us for the first time yesterday, and we responded that the issue had been escalated to the appropriate team for investigation. During peak times, it may take us up to one business day to respond. After reviewing your case, we discovered that we reshipped your order yesterday with express shipping and fully refunded you for the inconvenience, most likely before you wrote the review.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 5 out of 5 stars

Looks like skin on the body

So far the best product I have ever used !!!
The material looks like skin on the body, feels so comfortable and very durable.
Two of my girlfriends saw it in me and ordered as well last winter , and this winter another girlfriend.
So I guess that means it’s pretty awesome.;)))

2 December 2025
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Great wuality and looks so nice on my legs. Worth the money amd the customer service were awesome for exchanges in sizes

1 December 2025
Rated 2 out of 5 stars

ripped

Rippedright away asI was puling them up.They arenot indestructable,sad,becasue they feelnice

27 November 2025
Noosh logo

Reply from Noosh

Hi Ursula,

We're sorry to hear about your experience, and we truly appreciate your feedback.

What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day.

After looking into your case, we noticed that the damaged product was our Play Gloss. It's more sheer, much softer, and requires a little more caution, but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique.

Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch.

After reviewing your case, we discovered that we sent you a replacement 10 days ago, and it was delivered to you a few days later.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 5 out of 5 stars

My Favorite Tights!

Great tights all around! They hug me just right for all day comfort and come in many colors for different occasions. I feel beautiful in them every day! They are great for the office and a night out! Absolutely love them!

29 November 2025
Rated 5 out of 5 stars

Customer service

Prompt response when my package was damaged en route. Replacement of the entire order was unexpected and gratifying.

29 November 2025

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