GetResponse Reviews 

Very fast (like really very fast) support and also very helpful

I received immediate assistance and my onboarding specialist was extremely helpful and answered all my questions.

Great service for sending newsletters and creating quick landing pages, without hassle. Their customer support is awesome. I always appreciate the dedication of their employees in finding solutions to issues (Special thank to Adam Motyl, for not giving up on finding a solution for us).

So quick and polite!

Amazing support! Their live chat is fantastic.

We discovered GetResponse while looking for a platform that could replace both our email marketing tool and our live chat. We have been using GetResponse for a few months now and we are very happy with it. It’s a complete platform, and the live chat helps us save time thanks to automated replies that allow users to get answers to the most common questions even when our team is offline.

Completing the positive experience is Julia, our Customer Success Manager. Her expertise helps us move faster and manage our marketing activities on the platform much more effectively. 😊

I would strongly encourage others to think twice before signing up with GetResponse. In my case, once the account was put on hold, I was no longer able to properly access my account to manage or cancel it. Restricting service usage is one thing, but completely blocking a customer from making account changes is not how this should be handled. Other companies usually still allow access to account settings when an account is on hold for billing and not being used.

Their support was not helpful, and they refused to resolve the matter fairly. That alone was frustrating, but it also highlighted bigger issues with the platform. The dashboard and functionality feel behind the competition, and the overall user experience is lacking.

This was not a good customer experience, and I would not recommend the service based on how this was handled.

Good service, fast replies, and solution-oriented support. Friendly, though sometimes slightly behind the market. Individual designs and mobile responsiveness can occasionally be challenging to optimize.

Unfortunately, my experience with GetResponse has been terrible.

I switched from Systeme.io because I was told the email deliverability would be better, but since I started using GetResponse, it has been nothing but problems.

The biggest issue — and a very serious one — is how they calculate monthly contacts. Any contact that enters your system counts toward your monthly limit, even if you delete them two minutes later.

For example, if you are subscribed to a 10,000-contact plan, and you never exceed 10,000 active contacts at any time, you can still be charged for the next pricing tier. Why? Because they count the total number of contacts added during the month (including deleted ones), not just your active contacts. If the sum of deleted plus active contacts exceeds 10,000 within that month, you are automatically moved up and charged more.

I have worked with ActiveCampaign, Systeme.io, Kartra, and Kajabi, and I have never encountered anything like this. This pricing model feels extremely unfair and misleading.

In my opinion, this is unacceptable. I do not recommend GetResponse at all.

No need to feel overwhelmed trying to figure out where everything is. The dashboard is clean, and the tools are easy to navigate.

Everything works together, traffic tools, tracking features, and training resources all in one place. Instead of juggling multiple platforms.

A great tool, with excellent support agents, especially Kris, who is the best.

Helena was really very fast and very helpful!

Very quick and helpfull response. Monika understood my problem immediatly and solved it.

The customer service was fantastic. Kris provided accurate and thorough answers to all my questions during the onboarding call on February 19th.

I used get response and signed up their paid service and with initial 7 days trial period .. they suspended my account during trial period right when I sent first campaign and did not respond until my card was charged after the trial period , the made me wait and started responding only after charging my card , and now not willing to refund and asking remove all emails uploaded including the ones unread, it’s a straight up scam - I lost my money - straight up scam - strongly not recommended.

Andrew from support was great, The recording he made to solve my specific automation problem was clear and easy to follow.

It seems as though the rep was working WITH me (not at me) and only me (not juggling several Help threads). Also, Adam actually read, understood, and reacted to what I wrote - making no assumptions and not dismissing me.