GetResponse Reviews 

Thank you so much for the help and time. We deeply appreciate your kindness.

Thank you
Kind regards,

Johan

Big thanks to Alice for her help. She made it easy to get the image resised properly and explained everything clearly. Really good experience.

Alice was SO good at explaining things simply and clearly, I was impressed with her! And also willing to try to go to bat for me with pricing.

My experience with GetResponse has been extremely disappointing, and I strongly recommend considering other platforms.

We paid for an annual subscription with more than 10 months still remaining. However, when we decided to cancel the account, access was terminated immediately, even though the service had already been paid in full for the year. There was no option to continue using the platform until the end of the prepaid period and no refund for the remaining time. This policy feels very unfair to customers.

In addition, our account exceeded 1,000 contacts and an extra fee was automatically applied. We did not receive any clear prior notification about this change or a transparent warning before the additional charges were applied. For several months, we did not send a single email, yet the extra charges continued without clear communication or detailed payment confirmation at the time.

When we contacted customer support for clarification, we did not feel that our concerns were properly understood or addressed. The responses were generic and did not provide a concrete solution.

Overall, the lack of transparency around billing and the immediate loss of access after cancellation make this a service I cannot recommend. There are other platforms with clearer policies and more customer-focused support.

one person who solved my issue with in 5 min. great experience

I had a mishap with a misunderstanding on my part Adam was a huge help explaining details i was unaware of. Thankyou for your help Adam.

There is a valueanble option to contact a live person that is offered right at the beginning of the chat. The agent was polite, quick in her responces and professional.

Despite a billing issue that arose when I returned after a few months and changed my plan, everything was resolved and new terms were successfully negotiated. GR represents one of the highest levels of customer service, and this is one of the main reasons I returned directly to GR rather than testing other tools.

Very good help

Alice's customer support was great today.

Alice from GR fixed my issue with no problem - very fast and accurate. High quality service - would recommend.

Extremely helpful and solved my problem quickly.

Good email service company.

Excellent service! Adam was my agent; he was patient, knowledgeable, and took the time to make sure all my questions were answered. Adam stayed on the chat until I was totally comfortable with the process. He is a wonderful ambassador for the company.”

Monk ik a is one of the best helpers that I have ever met. I went from not being able to even sign in to now being able to design my landing page with almost no qs. She was amazingly understanding I didn’t have to repeat my self or have to answers a lot of as. iight where I was talking about out and was able to help men beyond beyond the words helpful customer service person. She should have a raise!!!