I only wished to order 1 pair of socks. As I pushed the button to submit the order, I was directed to multiple add-ons. It was confusing to me. So I ended up ordering extra items. I immediately contac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was experimenting. They did give pain relief and swelling reduction. But I think I need to go “ beyond”. I’ve learned the lining of egg shells helps tremendously. Unbelievable. But I still... See more
Company replied
I have bought different socks and these feel the best so far , I bought a different kind a week ago and when I received them I didn’t like the way they felt so I ordered more of the soothrelieve and s... See more
Company replied
Helpful with my cramps but sometimes feels a bit tight around my ankles so other sizes might help with constrictions
Company replied
Company details
Written by the company
The SoothRelieve Compression Socks are designed to provide superior comfort, support, and relief for tired, achy or recovering feet. Engineered with high-quality, breathable fabric, these socks deliver gentle compression that promotes healthy blood circulation, reduces swelling, and eases discomfort. Perfect for everyday wear, whether you’re on your feet all day, traveling, or simply seeking relief, our compression socks help you stay active and energized. Experience the difference with SoothRelieve – where comfort meets care, and step into a life of enhanced wellness and vitality.
Contact info
United States
- CustomerCare@GetSoothRelieve.com
- getsoothrelieve.com
3.7
Average
531 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the large socks
Bought the large socks. That is what they said is my size on the website. Socks dig into my foot in front of my ankle. I don't have the order number and their website won't let me ask about this without it. I'm sure they can lookup my email or phone. They send me enough no reply text messages.
8 May 2025
Unprompted review
Reply from GetSoothRelieve
Hello William,
Thank you for reaching out and sharing your experience.
We truly value your feedback and always aim to ensure that every customer's journey with us is smooth and enjoyable. We had requested some additional details to better understand your situation and assist you further, but unfortunately, we haven’t received those yet.
To help us support you as quickly as possible, please email us at customercare@getsoothrelieve.com with your order ID or any relevant information. Our team is here and ready to help you.
Warm regards,
SoothRelieve Team
FRAUD WARNING!FRAUD WARNING!
FRAUD WARNING!FRAUD WARNING!
I too only ordered 1 pair and after I placed the order they charged me for 4! I contacted them.right away to.cancel my order. They emailed me offering a discount not to cancel. I respinded immediately and said no, please Cancel. They responded and said they had already been packed and shipped!
6 June 2025
Unprompted review
Reply from GetSoothRelieve
Hello Kimberly,
Thank you for reaching out and sharing your experience.
We truly value your feedback and always aim to ensure that every customer's journey with us is smooth and enjoyable. We had requested some additional details to better understand your situation and assist you further, but unfortunately, we haven’t received those yet.
To help us support you as quickly as possible, please email us at customercare@getsoothrelieve.com with your order ID or any relevant information. Our team is here and ready to help you.
Warm regards,
SoothRelieve Team
I also ordered one pair of socks. There is no more to add. I DID NOT order the extra 4 pairs I was charged for
I ordered one pair of socks and was charged for one pair and also 4 other pairs I definitely did not order. I have since been advised they will refund for the extra 4 pairs of socks
18 May 2025
Unprompted review
Reply from GetSoothRelieve
Hello Helena,
We truly appreciate your patience while our team was looking into this matter for you. It looks like we were able to address your concern—hopefully to your satisfaction. 😊
If there’s anything more we can assist you with, please don’t hesitate to reply to our last email or reach out to us at customercare@getsoothrelieve.com. We're here to help!
Warm regards,
SoothRelieve Team
I only wanted to buy 1 pair of socks…
I only wanted to buy 1 pair of socks and they added 4 more to the order. Then after trying the socks on and they were not comfortable. I sent them back but these fraudster’s refused to give my money back. I can understand why they are not listed with the BBB. If I could give them 0 stars, I would. Do not waste your time or money with the scammers, they should be fined and or go to jail. Sincerely, Anthony Danna 2123 Maple Ridge Ave.
Baton Rouge, Louisiana 70816
30 December 2024
Unprompted review
Reply from GetSoothRelieve
Hello Anthony,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about any inconvenience you might have experienced.
Unfortunately, we weren’t able to locate your order with the information provided in your review. To assist you more effectively, we’ve sent a request for more details through Trustpilot. Kindly fill that out when you can.
Alternatively, you can also email us directly at customercare@getsoothrelieve.com with your order ID or any additional information, and our team will be happy to help you right away.
Warm regards,
SoothRelieve Team
The inside of socks are full of loose…
The inside of socks are full of loose threads. I am diabetic and don't need my toes bound with threads. Have ask for a refund, no action taken yet.
18 April 2025
Unprompted review
Reply from GetSoothRelieve
Hello Barbara,
Thank you for sharing your feedback with us—we genuinely appreciate you taking the time to leave a review.
We're sorry to hear about any inconvenience you might have experienced. Unfortunately, we weren’t able to locate your order with the information provided in the review. To help us assist you promptly, we’ve requested some additional details via Trustpilot—please kindly fill those out at your earliest convenience.
Alternatively, you’re more than welcome to email us directly at customercare@getsoothrelieve.com with your order ID or any extra information you might have. Our team will be glad to look into this and support you further.
Warm regards,
SoothRelieve Team
refused to honor the refund for a wrong…
refused to honor the refund for a wrong order, Poor customer service, and would not recommend anyone to this product. They promised a refund then renege. I have send 8 different requests and all I get back is a automatic generated reply that they will look into it.
19 December 2024
Unprompted review
Reply from GetSoothRelieve
Hello Don,
Thank you for sharing your feedback with us.
We're truly sorry to hear about any inconvenience you might have experienced. Unfortunately, we weren't able to locate your order based on the information provided in your review.
To assist you as quickly as possible, we’ve requested a bit more information through Trustpilot. Please take a moment to fill it out so our team can help you directly. Alternatively, you’re always welcome to email us at customercare@getsoothrelieve.com with your order ID or any additional details you may have.
We're here to help and look forward to resolving this for you.
Warm regards,
SoothRelieve Team
They are a horrible company they don't…
They are a horrible company they don't fit and can't get a live person to talk to can't return order
14 February 2025
Unprompted review
Reply from GetSoothRelieve
Hello bobbi,
Thank you for sharing your experience with us.
We’re truly sorry to hear about any inconvenience you might have experienced. Our support team has reached out to you via email to help resolve the matter as quickly as possible.
If you haven’t seen the message yet, we kindly ask you to check your inbox (including spam or promotions folders) for an email from our team. If it's not there, please feel free to reach out directly at customercare@getsoothrelieve.com, and we’ll make sure your concerns are taken care of promptly.
Warm regards,
SoothRelieve Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. They are a scam. They pretend to be in your country as a legitimate business but they are not. Deceptive business practices!!
Reply. Nice try at trying to make it seem like I'm not a customer and this is a fake review. You offered a full refund but only refunded a portion. We have communicated 11 times!!! I'll reiterate YOU are a scammer.
2 April 2025
Unprompted review
Reply from GetSoothRelieve
Hello LM,
Thank you for sharing your feedback with us.
We truly appreciate you bringing this to our attention and are sorry to hear about any inconvenience you might have experienced. Our support team did send an email to help resolve the issue, but it seems we haven’t received a response just yet.
When you have a moment, please check your inbox (and possibly your spam folder) for a message from us. We’d love to assist you further, so feel free to reply to that email or reach out directly to customercare@getsoothrelieve.com with your order details.
Warm regards,
SoothRelieve Team
That they work
I have been using on and off for 12 months when I am having pain in m ankle
8 October 2024
Unprompted review
Reply from GetSoothRelieve
Hi John,
Thank you so much for sharing your experience with us!
We're really glad to hear that you've been finding relief and comfort with our compression socks over the past year. It's always wonderful to hear that our products are supporting your wellness journey, especially during times when extra care is needed.
If you ever have any questions or further feedback, please don’t hesitate to reach out to our support team at customercare@getsoothrelieve.com — we’re always happy to help!
Warm regards,
SoothRelieve Team
Do not order from this company I…
Do not order from this company I ordered 1x box of knee pads for £14.99 they charged me £80.55, I had cancelled within minutes but they went ahead and sent 10 x boxes, I ordered through pay pay who have been useless, i phoned pay pal as soon as i realised what they had done, they raised a dispute,they now telling me as they had arrived I would have to pay for them. I have now notified action fraud through my bank, as if you read these reviews you will see this is a common practice with this company, charging for more than you order, I have on numerous occasions asked them for their address to return them, suprise sunrise no amswer
8 March 2025
Unprompted review
Reply from GetSoothRelieve
Hello Brenda,
Thank you for bringing this to our attention. We’re sorry to hear about any inconvenience you might have experienced.
Please check your email inbox, as our support team has reached out to help resolve this for you. If you haven't received the email, kindly contact us at customercare@getsoothrelieve.com so we can make sure your concerns are handled right away.
We’re here to help!
Warm regards,
SoothRelieve Team
DO NOT BUY FROM THIS COMPANY THEY WILL…
DO NOT BUY FROM THIS COMPANY THEY WILL SCAM YOU. ALSO COMIFY LTD WILL CHARGE YOU FOR 4X AND 8 X YOUR INITIAL ORDER WITH NO WAY TO CANCEL . IF YOU HAVE BOUGHT FROM SOOTHERELIEVE OR COMIFY - ASK YOUR CREDIT CARD CO OR PAYPAL TO OPEN A DISPUTE TO GET YOUR MONEY BACK. BEWARE !!!
14 March 2025
Unprompted review
Reply from GetSoothRelieve
Hello Huw,
Thank you for bringing this to our attention. We're sorry to hear about any inconvenience you might have experienced.
Our support team has already reached out to you via email to help resolve this matter. Please check your inbox (including the spam or junk folder) for our message. If you haven’t received it, feel free to reach out to us directly at customercare@getsoothrelieve.com — we’d be happy to assist you right away.
We truly appreciate your patience and hope to make things right for you.
Warm regards,
SoothRelieve Team
I tried to order a pair of socks at…
I tried to order a pair of socks at £39.75. When I tried to check out of their website, they had added another pair at £31.95 Every time I tried to check out, I was bombarded with other items I might want. I refused and finally got to the checkout and was asked to check and edit my order if necessary. There was absolutely no facility to edit and remove the unwanted additional socks, so I emailed them immediately, asking them to remove them. No reply so I send further emails. Eventually I was so frustrated with the lack of response, I asked them to cancel my order. I was horrified to see they had already taken the money from my account. I asked them how they had done this, when I had not clicked a box to say make payment. Not only had they taken the money, but they had done it in 2 stages rather than the one invoice I was presented with. I have had numerous communications with them to no avail. Initially they offered me a 40% refund and then 50% refund. I told them I wanted 100% refund and they said it was too late, the socks were on their way. I would have to return them in order to get a refund. When they arrived, the address was in Hounslow, so i said that's where I would return them to. Soothe-Relieve said I must return them to the USA, at my expense, with a tracking number, in order to get my refund. It has cost me £27.00 to return these unwanted socks. They have refunded me the £31.95 for the product THEY added to my cart which I did not want. I'm awaiting the refund of £39.75 and preferably, the £27.00 it cost me to return these unwanted and unordered goods. This company in my opinion, is an absolute crook. I asked them how I was supposed to edit/amend my order when there was no facility to do so, they have not answered this question, neither have they answered how they were able to take money out of my account. I have now cancelled this card as a precaution.
15 February 2025
Unprompted review
Reply from GetSoothRelieve
Hello Katharine,
Thank you for bringing this to our attention. We’re sorry to hear about any inconvenience you might have experienced.
We’ve sent you an email from our support team in hopes of resolving this for you. If you don’t see it in your inbox, please check your spam or junk folder just in case. If you still can't find it, feel free to reach out to us at customercare@getsoothrelieve.com — we’ll be happy to help you right away.
We appreciate your patience and look forward to making things right.
Warm regards,
SoothRelieve Team
SCAM! STAY AWAY!
Ordered one pair $16.00 for my elderly father (with his credit card), and received confirmation of 5 pairs for over $100. I IMMEDIATELY tried to cancel the order and had to submit a request (which was not responded to), there is no way to contact the company other than this "request" submission. We have heard nothing. Thank you for stealing my elderly father's money.
20 February 2025
Unprompted review
Reply from GetSoothRelieve
Hello Kirsten,
Thank you for reaching out to us. We genuinely want to help improve your experience with SoothRelieve.
We previously requested some additional order details to better assist you, but it seems we haven’t received them yet. To help us resolve this for you as quickly as possible, please reach out to us at customercare@getsoothrelieve.com with your order ID and any relevant details. We’d love to make things right for you!
We look forward to hearing from you soon.
Warm regards,
SoothRelieve Team
Crooked
Exactly as others have described-ordered 1 pair and had 4 extra pairs added. Cancelled-no response. Paypal refused to cancel the additional payment.
Tracking link is to another dodgy health related site. And weirdly now the confirmation email has "disappeared" from my system. No idea how it's done but if you set up a dodgy system I suspect it's easy enough.. Moral: avoid websites with lots of self congratulatory verbage and whizzy "offers". Subsequently an email was sent to me. Needless to say nothing was received. Reviews through trust pilot are clearly pointless
2 March 2025
Unprompted review
Reply from GetSoothRelieve
Hello Michael,
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about any inconvenience you might have experienced.
Our support team has sent you an email to help resolve this issue. Please check your inbox, and if you don’t see it, kindly check your spam or junk folder as well. If you still haven’t received it, please feel free to email us directly at customercare@getsoothrelieve.com so we can take care of this for you right away.
We truly appreciate your patience and look forward to resolving this for you!
Warm regards,
SoothRelieve Team
I'm furious
I'm furious
I ordered 2 pairs socks and they have taken 4 payments out of my paypal
All my answers from them are the same as others
They said I ordered 4 pairs and I didn't
I will be contacting authorities to look into this
Over $240 taken and I'm also a pensioner
7 February 2025
Unprompted review
Reply from GetSoothRelieve
Hello Gwenda,
Thank you for reaching out and sharing your experience. We're sorry to hear about any inconvenience you might have experienced.
We previously requested some additional order details to help improve your experience, but it seems we haven’t received them yet.
Please feel free to email us at customercare@getsoothrelieve.com with your order ID or any extra information — we’d love the opportunity to assist you further!
We truly value your feedback and look forward to helping you.
Warm regards,
SoothRelieve Team
order changed from 1 sock to 4 pr
order changed from 1 sock to 4 pr. money went from $17 to $100. asked for refund within minutes and they claimed it was already processed and being sent. Very misleading and crooked people to deal with. would recommend never to do business with them
10 March 2025
Unprompted review
Reply from GetSoothRelieve
Hello Trevor,
Thank you for reaching out and sharing your experience. We're sorry to hear about any inconvenience you might have experienced.
We previously requested some additional order details to help improve your experience, but it seems we haven’t received them yet.
Please feel free to email us at customercare@getsoothrelieve.com with your order ID or any extra information — we’d love the opportunity to assist you further!
We truly value your feedback and look forward to helping you.
Warm regards,
SoothRelieve Team
These people are fraudsters
These people are fraudsters, they should be banned from trading, I wanted one pair of their socks, they claimed I've ordered the one, they included four more and charged the four.
I will approach the trading standard authority and the UK ombudsman.
PayPal is aiding them, all they did to help was suggesting I change the password.
10 March 2025
Unprompted review
Reply from GetSoothRelieve
Hello Baron,
Thank you for sharing your feedback with us.
We truly appreciate you bringing this to our attention, and we're sorry to hear about any inconvenience you might have experienced. Our support team has already sent an email in an effort to resolve the matter, but unfortunately, we haven't received a response just yet.
At your earliest convenience, please check your inbox (and spam folder just in case), and kindly reply to the message so we can assist you further. Alternatively, you’re always welcome to reach out to us directly at customercare@getsoothrelieve.com — we’re here to help and would love to make things right.
Warm regards,
SoothRelieve Team
Prompt service.
I had an issue with my order and I reported it the same day.
I was amazed at the reaction I received. It was immediate and I was assured of a refund straight away.
That is extremely good service, I will recommend this company to all my friends and relatives.
10 March 2025
Unprompted review
Reply from GetSoothRelieve
Hello Ken,
Thank you so much for sharing your experience with us! We're thrilled to hear that our team was able to assist you promptly and provide you with the support you needed. Your kind words about our service truly mean a lot to us.
We're grateful for your recommendation — it’s the highest compliment we could receive! If you ever have any questions or need further assistance, please don’t hesitate to reach out to our support team at customercare@getsoothrelieve.com. We’d be more than happy to help.
Warm regards,
SoothRelieve Team
Disgraceful company
This company is a fraud.
DO NOT ORDER FROM THEM
I ordered one pair of socks for 15.95 USD and they stole
100.86 USD from my PayPal account.
I am still trying to get a Return and Refund form from them to return the parcel of 8 socks that I did not order.
UPDATE. - SoothRelieve have now told me that they will NOT issue me with the return and refund paperwork I need to return the socks.
Their reason - because I also reported their appalling behaviour to PayPal.
SOOTH RELIEVE are definitely to be avoided
UPDATE
The response from SOOTH RELIEVE is typical of their other responses to complaints.
The company are lying. In saying they cannot find my order details is proof of their degraceful behaviour. Of course they have my order . Why would 8 pairs of socks arrive in my post?
My warning is clear.
DO NOT BUY FROM SOOTH RELIEVE.
19 February 2025
Unprompted review
Reply from GetSoothRelieve
Hello Annie,
Thank you for sharing your feedback with us.
We truly appreciate you bringing this to our attention, and we're sorry to hear about any inconvenience you might have experienced. Our support team has already sent an email in an effort to resolve the matter, but unfortunately, we haven't received a response just yet.
At your earliest convenience, please check your inbox (and spam folder just in case), and kindly reply to the message so we can assist you further. Alternatively, you’re always welcome to reach out to us directly at customercare@getsoothrelieve.com — we’re here to help and would love to make things right.
Warm regards,
SoothRelieve Team
How I avoided morning heel pain
Reduced morning pain from muscle spams caused by drop foot. Easy on/off with limited reach due to back surgery. Provides gentle massage when walking around home without shoes. Good product. Easy care.
17 December 2024
Unprompted review
Reply from GetSoothRelieve
Hello James,
Thank you for sharing your experience! We're so happy to hear that our compression socks have been a helpful part of your daily routine. It’s great to know they’re easy to use and provide the comfort you need.
If you ever have any questions or additional feedback, please don’t hesitate to reach out to our support team at customercare@getsoothrelieve.com—we’re always happy to help!
Warm regards,
SoothRelieve Team
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