VITAL+ Reviews 736

The best most helpful and seamless customer service I have ever received online. Thank you

Great sauna
Ice bath ✅ 🥶
Support team ✅✅✅💥🥊
Thanks heaps!
K

I bought one of the cold baths for my husband who was sadly dying of cancer (they don't know this) A cold bath was the only thing that helped give him a little rest from him symptoms. VITAL+ was nothing but amazing from beginning to end. I recently lost the pump and nozzle so I emailed them to ask for help in buying a new one and they came back quickly and made it so easy for me. Zia was my contact. Thank you. X

The Ice Bath operates well. The bath feels really sturdy and like something that will last. I set the chiller at 8 degrees but found it would sit 1 - 2 degrees above so finding 7 degrees a better sweet spot. May go lower after the next power bill.

The infrared sauna is also good although the zips seem very fragile and the zipper tags get caught on the internal pvc supports when zipped open and closed, so definitely need to be treated with care especially as the wall material is quite thin.

Other than the sauna zip, the setup instructions could really do with an update and more detail just to make the setup that little bit easier and confidence inspiring. I set the ice bath up inside the house, so was probably a little on edge in regard to leaks. Setup took me around 30 minutes due to using thread tape to get all the joins perfect. The thread tape was provided but not mentioned in the instructions.

Jen at the customer service team was excellent and was happy to help.

Great product, great customer service one you are connected with a live person. Unit works and functions as advertised.

The product was faulty from the beginning, and because i was just outside the warranty, getting it resolved became extremely difficult. Emails took days for replies, dragging the whole process out. To get a refund i had to pack up both the sauna and spa myself and drive them an hour to their warehouse. Overall, a frustrating and disappointing experience. Offered to upgrade to the latest 7k Cedar product with the 2k refund going towards that purchase even, but still no.

I’ve had a great experience with their customer servicer. Very responsive and proactive.

I contacted the customer service agent as I had an issue with the chiller. Their response was prompt and personalised. As the fault was unable to be resolved & it was still in the warranty period, they sent a replacement chiller.
A pleasure to deal with.

I’m awaiting arrival of my cold plunge pool and chiller. I had a very good experience with the advice team who responded to my emails very quickly and knowledgeably.

Had issues with my original chiller, so the guys gave me a choice or sending it in for repair or upgrading to the better chiller for a great price. Once that arrived I encountered a few "teething problems" in setting it up. Florence was absolutely fantastic and very methodical in his trouble shooting. Safe to say everything is working great and I couldn't speak highly enough re sales support I encountered. 5 STARS FOR ME

Customer Service response was prompt. Even though my request could not be accommodated, Zia made the reason clear.

Excellent customer service.

After using an ice bath for 4 years almost daily we decided to upgrade and after investigation decide to go to Vital + buying a ice barrel and Ultra X 2 chiller.
The quality of the product was excellent and the follow up customer care superb.

Delivery was very quick and product was complete and in perfect order. Easy to assemble and very pleased with it. I had to contact customer service as I received one box the day after I ordered it but there should have been 2. Response was very quick and the 2nd box arrived 2 days later.

I can’t fault this company. I ordered the sauna and additional seat. It arrived with 48 hours. When I had some issues with the seat they responded straight away and agreed a replacement which again was delivered very quickly. I’m impressed and would definitely use again. I also love the sauna!

Vital+ has been great! Product is great. Operates as advertised, the tube is comfortable, well as comfortable as it can be with 40 degree water in it. A game changer for inflammation and muscle restoration. Love it!

Great communication prior to our purchase. The product was easy to set up which we used straight away. The product arrived in super quick time. We are very impressed with the product overall in both quality and functionality. Heat up time 10 minutes, it does get very hot so we reduced the time we spent in the pod. We would certainly recommend. Our overall experience has been a positive one.

I had an issue with the steam sauna pod and the customer service including personally from the MD was amazing. They shipped me an infra red model whilst they sorted out the issues and it’s an amazing unit. Well worth the additional money.

Heats to a decent heat in 10 minutes and with the superb lighting it is a very nice place to sit. It was actually a piece of cake to set up and whether they have changed the design from the steam
pod or not the cover went on far easier. I am useless at building stuff but even I managed.

Best of all though the customer service. The MD called me on a Sunday morning to discuss the issues taking a personal interest. You cannot get more impressive than that. Well done.

There respons time on questions have been very supportive and timely, which has made the process a lot smoother..
They also acknowledge and stayed true to there commitment on FREE SHIPPING, even though it was over seas.
Well respected Organization.

Every time I contact customer service the response has been quickly dealt with and resolved.

Thank you!

The after-sales support staff at Vital+ were excellent to deal with. Their prompt action on solving my issue, the immediate feedback and the option for repair or replace was exactly the type of service I was hoping for. Fantastic to deal with and would 100% recommend Vital+