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VITAL+ Reviews 736

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TrustScore 4.5 out of 5

4.5

Sauna
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Review summary

Created with AI, based on recent reviews

Looking at 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and functionality, highlighting its effectiveness for recovery and overall well-being. Many found the products easy to set up and use, appreciating features like quick heating times for saunas and efficient cooling for ice baths. The customer service is frequently described as excellent, with people commending the team's helpfulness, responsiveness, and willingness to resolve issues. However, some customers also noted issues with product defects, such as faulty chillers, leaks, or problems with inflation. A few people experienced frustrating customer service interactions, citing slow responses, lack of communication, or difficulty in resolving warranty claims, particularly when products were just outside the warranty period. Some also mentioned concerns about the durability of certain components, like zippers on saunas or potential rusting on chillers, and strong chemical smells from some materials.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the quality and functionality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team as... See more

Quality

Clients share positive opinions on quality, with many praising products like the ice bath pro and X2 chiller... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the product's ease of... See more

Service

Consumers find service to be positive, with many praising the impeccable and stellar support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After researching several options for a cold plunge, I'm happy that I chose Vital+. The pro tub is a good fit for my size and allows for full submersion just above my shoulders while sitting/laying do... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my sauna from Vital. Also bought the internal mat and bamboo seat and foot board to enhance the experience and feeling of my sauna. Literally the best things ive ever bought to aid r... See more

Company replied

Rated 5 out of 5 stars

I looked at a few options to upgrade from a home set up I had made (former engineer) and so far I am super happy with my cold plunge and the quality of this product. The hoses are great and INSULATED... See more

Company replied

Rated 5 out of 5 stars

Great product, couple of small things, the pressure gauge on the pump didn’t work and possibly came with a small leak somewhere, seem to not hold full inflation on the tub after a couple of days, th... See more

Company replied

Company details

  1. Sauna
  2. Sporting Goods Shop
  3. Wellness Programme

Written by the company

At VITAL+, we make high-performance wellness accessible at home with our premium ice bath and sauna products. The products are built to help you recover faster, feel better, and elevate your mental and physical health — all without leaving your house. Whether you're building your home gym or your daily ritual, VITAL+ is your go-to for intentional recovery. Experience the power of contrast therapy and feel the difference.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

736 reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Uses illegal tactics to deter refunds

Disgraceful company. Tried charging me a"restocking fee" on my refund which is illegal practice.

Product ( home sauna pod) is not great. Just a tent with some lamps they charge nearly a grand for.

13 November 2025
Unprompted review
VITAL+ logo

Reply from VITAL+

Hi Matthew,

Thank you for sharing your feedback.

We completely understand that you didn’t have the space you needed to set up your sauna and therefore haven’t been able to use the product. As mentioned, we’re more than happy to offer you a refund, and we kindly ask that you arrange the return shipping so we can process it promptly.

Please let us know if there’s anything else we can help with — we’re here to support you.

Best,
Matt
Customer Support

Rated 5 out of 5 stars

The product is amazing and the customer…

The product is amazing and the customer support is even better. One of the clips broke on my lid and they immediately sent out replacements free of charge. I didn’t even ask for them to send them for free, but they did anyways. Also, they are very responsive to inquiries on their website. I usually get a response within an hour.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible!

Having a portable sauna and ice bath has been game changing. I’ve been using these 2 products for a while and will definitely be getting an upgrade soon!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I love this sauna

I love this sauna. Easy to put together and to move around if needed. Gets nice and hot, nice and quick. I absolutely love it.
Vitals customer service is also lovely. Fast. Efficient and friendly.
Saving up for the ice bath now

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Carl

Carl was so quick to respond to my email in regards to an issue we have with the Vital +. I feel like I am in very good hands and that the problem will be resolved. Thank you Carl!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

We’re using the tub in a commercial…

We’re using the tub in a commercial boxing gym so it gets used multiple times a day by athletes and gym members. Fast shipping, zero teething problems, good customer service, water is super clean, temp gets down low and stays consistent, tub length and depth is great even for our taller, bigger athletes.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with service

Very impressed with the customer service I received! I had a small issue that was rectified very quickly. The sauna pod is great at this price point. A lot of value! I would have no hesitation in recommending this company. Just finished a session in the new sauna pod and feeling good!

30 October 2025
Unprompted review
Rated 3 out of 5 stars

Too much hassle

Unfortunately this company cannot seem to get its act together.

I have spent thousands of dollars and hundreds of hours trying to get my issue resolved. Ordered a chiller max back in April and by June it was broken. Since then (almost 6 months) I have returned it twice for repairs. Still waiting on it.

The lack of communication, false promises, time lapse for a fix, and amount of energy this has taken is beyond acceptable.

I cannot imagine this company will be around much longer with this approach.

Update:

Vital+ eventually replaced my unit with another upgraded one. So far so good in its ability to deliver what it is supposed to. I appreciate their desire to make things right. It was quite the process and exhausting to manage, yet they did their best to resolve the issue. While I am happy with the end result, it just took a lot of time and energy to resolve, hence the 3 stars.

26 June 2025
Unprompted review
VITAL+ logo

Reply from VITAL+

Hi Stephanie,

We’re truly sorry for how long this has taken, this is absolutely not the level of service or turnaround time we aim to provide for our repair services. We completely understand how frustrating and disappointing this has been, and we sincerely apologise for the delay while your chiller was with our service centre.

As we’ve discussed directly, your replacement Chiller Max Pro has now been dispatched via express air shipping, and we hope it arrives promptly so you can enjoy your setup again.

We truly value your patience throughout this process and appreciate you giving us the opportunity to make things right.

Kindest, Emily
Customer Service Manager
Vital+

Rated 5 out of 5 stars

Carl

Carl, was very quick with returning emails and helped with my issue.
All Issues were resolved within the week and order sent out.
Both sauna and ice bath changed my life would recommend to anyone with lower back issues or PTSD.

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Zero after sales support

Have been trying to get in contact with customer service for 6 weeks now. Regarding faulty chiller unit that is tripping circuit breaker. 4 separate emails no response there’s no contact number to call even.

1 October 2025
Unprompted review
VITAL+ logo

Reply from VITAL+

Hi John,

I’m really sorry to hear this. We’ve searched our system and can’t find any orders or emails under the name John Morton, nor any unresolved tickets for the period you mentioned. We’ve sent a request via Trustpilot so we can match your details.

Could you please share your order number, full name, email used at checkout, and delivery postcode via Trustpilot’s request, or email support@getvitalplus.com
with “ATTN: Emily – Chiller Unit Tripping”? I’ll personally investigate right away.

Thank you for giving us the chance to sort this out.

Kindest,
Emily
Customer Service Manager, Vital

Rated 2 out of 5 stars

BEWARE

BEWARE! They say the saunas can be used outside but water pools on the roof and drips inside. It's a lot of mopping up, not convenient and not what I envisaged. The information about it needing to be covered is hidden in the FAQ's and not in their advertising which is very misleading. Plus the return policy is only if the product is brand new!
A waste of £300
Plus you don't need the extras.

28 October 2025
Unprompted review
VITAL+ logo

Reply from VITAL+

Hi Amanda,

Thank you for taking the time to reach out. I’m really sorry to hear this. Our Steam - SaunaPod can be used indoors and outdoors, If you are using this outdoors, we suggest to keep this covered in order to be protected from any significant weather events. We do include this detail on our FAQ pages.

I’ve reached out to you directly via email to review your case and explore next steps.

Warm regards,
Emily
Customer Service Manager, Vital+

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