GEX.co.uk Reviews 1,415

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and efficiency of the selling process. Many people appreciate the fair prices offered for their items, often finding them to be better than competitors. The user experience is frequently described as straightforward and simple, from scanning items online to receiving payment. Consumers are particularly impressed with the quick turnaround times and the speed of payment, with many reporting same-day or very fast transfers to their bank accounts. However, some people mentioned an issue where a payment was initially refused, which was subsequently resolved.

What people talk about most

Payment

Customers consistently note positive experiences with payment. Reviewers frequently highlight incredibly... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and swift service,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Product

Users describe positive interactions with the product. Customers consistently praise the ease of selling... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received good and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from here several times, specifically for PS2 and PS3 games, and I am consistently impressed. The condition of the items is incredible—they honestly look brand new every time. My only min... See more

Company replied

Rated 5 out of 5 stars

No issues. Simple to use. Fair prices. Great communication throughout/Received package by recorded Royal Mail. After checking they found one flaw and gave fair explanation and revised price which I ac... See more

Company replied

Rated 5 out of 5 stars

Unfortunately yodel lost the parcel I sent to them and were totally useless. Luckily Jase dealt with the claim and honoured my full payment even though Yodel only paid them part of the compensation. A... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service, there was a problem with the courier nothing to do with GEX, but they resolved it asap. Fabulous communication throughout. Really easy to use couldn’t believe how handy it actual... See more

Company replied


Company details

  1. #2 of 38 best companies in Video Game Shop
  2. #3 of 75 best companies in E-commerce service
  3. #22 of 122 best companies in Game Shop
  4. #12 of 201 best companies in Online marketplace
  5. #1 of 5 best companies in Used Game Shop

Written by the company

SELL OLD VIDEO GAMES FOR CASH at GEX.co.uk. Great Prices, Fast Payment, Free Post UK Service. Sell games online at our specialist Website. We buy all your old Playstation, Xbox, Nintendo & Sega Games. You can sell 3DS, Dreamcast, Gamecube, Gameboy, Megadrive, N64, NES, SNES, Switch, Wii, PS2, PS3, PS4, PS1, PS5, Vita, PSP, SNES, Wii U, Xbox 360, Xbox One, Xbox Series X.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Best way of selling unwanted Lego. Will use again.

3 October 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Tina

Thank you for selling your Lego to us and for leaving such a great review!

Cheers,
Jason

Rated 5 out of 5 stars

Fast and excellent service

Got a great offer for games, sent them off and got paid full amount. Whole process from first contact to payment in my account was less than a week. I would definitely use GEX again for selling games.

1 October 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Alan

Thank you for such a great review!
Glad you were impressed with the turnaround time at GEX.
Look forward to doing business with you in the future.

Jason

Rated 5 out of 5 stars

Contact…

Very professional easy to contact with queries

27 September 2024
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hi James

Thank you for the 5* review!
Glad you were impressed with the customer service at GEX!

Thanks,
Jason

Rated 5 out of 5 stars

Amazing company

Amazing company - processed several large boxes of Lego quickly and efficiently.
Due to some confusion my end, it got shipped in many different boxes, and Jase did his utmost to remedy it.
Big shoutout to him for not only being patient, polite and trying to sort it out for me - but for his awesome customer service.
He rocks!
Great company, one of the most reliable I’ve dealt with when selling items - and highly recommended

26 September 2024
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

"I Rock" yessss I'll take that
Thanks Vanessa for our (my) great review
Jase

Rated 5 out of 5 stars

Great experience with GEX

Great experience with GEX, simple easy to follow instructions, great communication s d speedy response to a postage issue I had. Payment received quickly too. All round great service from start to finish 😁

21 September 2024
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hi
Thanks for a great review. Glad we got the issue sorted
Jase

Rated 5 out of 5 stars

Excellent company

Great company, very helpful. Will certainly deal with again

5 September 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Margaret

Thank you for the 5* review!!
Look forward to doing business with you in the future.

Jason

Rated 5 out of 5 stars

Brilliant site.

Brilliant site.
Bought PS5 games from Amazon where GEX are a 3rd party seller
Games recieved promptly.
Also traded some games back with them. Got great valuation for my old games, they sort out a courier to pick them up and prompt payment recieved.
Excellent experience 👏

6 September 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hey Steven

Thank you for the 5* review :)
Thanks for using both sides of our company for buying and selling!
Glad you were impressed with both sides!

Jason

Rated 5 out of 5 stars

Excellent

Excellent, never had any issues with GEX, always good money received.

26 August 2024
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hey!

Thank you for using GEX again!
Cheers for the great review.

Jason

Rated 5 out of 5 stars

Excellent Service

The website was clear and easy to use...Great communication and super fast payment once everything had been checked. Would certainly use this company again.. Excellent service - thank..

3 September 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Elaine

Glad you were impressed with our service at GEX!
Look forward to doing business with you in the future.

Cheers
Jason

Rated 5 out of 5 stars

Best price for my sons LEGO

Best price for my sons LEGO. If was easy to send, once recieved they communicated straight away and paid me the next day.

3 September 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hey!

Glad you were impressed with our Lego buying service :)
Thanks for such a great review!

Jason

Rated 5 out of 5 stars

Straight forward process with easy to…

Straight forward process with easy to follow guidelines. Faced no issues and was paid for my items in a week. Would definitely use the service again and highly recommend to others.

3 September 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Holly,

Thank you for such a lovely review!
Look forward to doing business with you in the future.

Jason

Rated 5 out of 5 stars

Very helpful

Very helpful, good communication.

Super speedy checking the lego and issuing payment - thank you!

2 September 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hey,

Thank you for the 5* review!
Glad you were impressed with the super speedy service :)

Thanks!
Jason

Rated 5 out of 5 stars

Get GEXed

First class fast and efficient. Weigh, pack, send, cheque received. That easy!

8 August 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Mary,

Thank you for the 5* review!!
Glad you were happy with the easy transaction.

Jason

Rated 4 out of 5 stars

Service was all good

Service was all good
Just know you’re gonna make so much money off it. So many good sets but didn’t have the time to get the spares. Enjoy guys

8 August 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hi Ryan

Thanks for selling to us :)
and for the great review!

Jason

Rated 5 out of 5 stars

Very good with the products that you…

Very good with the products that you can sell they take every games for different console soon as they check the games you sell they pay you for what you sold them excellent service

5 August 2024
GEX.co.uk logo

Reply from GEX.co.uk

Hey Tracey

Thank you for the great review!!

Jason

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