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Review summary

Created with AI, based on recent reviews

Looking at 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent taste and quality, especially the protein and hydration supplements. The customer service team is frequently lauded for being incredibly responsive, helpful, and professional, often resolving issues quickly and efficiently. Many people appreciate the staff's friendly demeanor and their ability to address concerns promptly, making the overall experience very positive. However, some customers also noted issues with shipping costs, finding them expensive, and a few experienced problems with orders, such as damaged packages or missing items. There were also instances where customers reported delays in receiving confirmation or responses from support, and some received incorrect information regarding their orders.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent taste and quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising its exceptional quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers generally report positive experiences with their orders, often praising quick resolutions to issues... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered several products from pre workout bcaa and nitric oxide. They all taste great and give intense workouts. I ordered from Amazon and received a punctured unsealed package. Carol from custom... See more

Company replied

Rated 5 out of 5 stars

Update: took a bit of time but Tony managed to send a replacement. Flavours on point on Cinnabon! Would recommend. Made my first order after hearing great reviews. However parcel was delivered and... See more

Company replied

Rated 5 out of 5 stars

First of all I LOVE the product! I struggle to get enough protein in my diet and haven't found many mixes or supplements I actually enjoy. This is fantastic tasting hot cocoa - would never even thin... See more

Company replied

Rated 5 out of 5 stars

I ran into an issue with a recent product, but the Ghost customer support team handled it really well. Tony was incredibly responsive and made sure everything was taken care of quickly. It’s always re... See more

Company replied


Company details

  1. Vitamin & Supplements Shop

Information provided by various external sources

GHOST® at its simplest form is the world's first lifestyle sports nutrition brand. the name GHOST® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts. This is our ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Carlos was very helpful and patient…

Carlos was very helpful and patient with me during my situation. The 7-up link wasn’t working, at first we thought it was WiFi that was blocking me from the site & even using mobile date, I still wasn’t able access the site. I told Carlos every update & he ended up taken care of the order for me. 🙏🏾

13 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Dorian! We are hyped to hear that Carlos was able to help!

Rated 5 out of 5 stars

Outstanding support with lightning…

Outstanding support with lightning quick responses! Had an order destroyed in shipping by UPS, and the Ghost team sent out a replacement so quickly!

9 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for sharing your experience with our Customer Support Team! We appreciate your support, Ross!

Rated 5 out of 5 stars

I am obsessed with their protein…

I am obsessed with their protein powders, really good products. I had a problem with the website (I guess the website wasn’t up to date on what was out of stock) and they got back to me pretty quickly and helped me get my order in.

9 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Hey Brianna, we’re happy to hear that you’re loving your GHOST®! Stoked to hear that our team was able to assist!

Rated 5 out of 5 stars

Emailed Ghost because I was in a hurry…

Emailed Ghost because I was in a hurry to secure a case of the new 7UP flavor and forgot to use the promo code I had. I took a shot in the dark and emailed them to see if it could be added after I already placed my order. Ian emailed me to tell me he applied the code and refunded me. I was not expecting them to honor it at all but they did. Another reason to love Ghost! Customer service is top tier!

9 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you had a good experience with Ian! Thanks for being a part of the GHOST® Fam!

Rated 5 out of 5 stars

Had an issue with a product - Great service

Had an issue with a product. The team were very quick to assist and i had the issue sorted within a few days. Super happy and couldn't recommend the customer service more.

9 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We are hyped to hear that our team took care of the issue! Thanks for your support!

Rated 5 out of 5 stars

Great experience with customer service

Great experience with customer service. Carlos fixed my problem quickly and without any issue. Ghost is the best!

8 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Sam! We've got your back!

Rated 5 out of 5 stars

Had an issue with an order I got from…

Had an issue with an order I got from Amazon and contacted customer support and they were very understanding and helpful and they shipped out a replacement

6 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate your support, Lee!

Rated 5 out of 5 stars

Carol was super helpful and responsive

Carol was super helpful and responsive. The AI chatbot mentioned that I was unable to update my shipping address and she was able to successful change the shipping address of my order so I could receive my new 7Up energy case. Excellent customer service!

8 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate you sharing your experience with Carol! Thank you for being a part of the fam, Paul!

Rated 5 out of 5 stars

Great process

Great process, all questions answered and all problems fixed.

8 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Ryan!

Rated 5 out of 5 stars

Phenomenal experience as always

Phenomenal experience as always! They have been nothing but helpful with one of my replacements, even though they didn't need to. I will always order through them unless I absolutely need something next day.

26 March 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you, Jeremy! We love to hear that our team was there to help!

Rated 5 out of 5 stars

Goat supplements

Goat supplements, goat customer service. Zero complaints. Shoutout my guy Tony.

6 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate you sharing your feedback! Tony is a Legend!

Rated 5 out of 5 stars

Best tasting supplements I’ve ever tried

GHOST is honestly on another level when it comes to supplements.

What impressed me the most is the flavor experience. It doesn’t feel like you’re just taking a supplement — it actually tastes good, which makes a huge difference in staying consistent with your routine.

I’m based in Brazil, and here the market still lacks products that combine both performance and great taste. Most supplements focus only on function, but GHOST delivers both, and that’s a big competitive advantage.

Beyond that, the branding and overall experience of the brand are unique. It feels modern, bold, and different from anything else I’ve seen in the fitness industry.

Definitely one of the most complete supplement brands out there.

9 March 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for this amazing review, Rafael! We are so happy to hear that you are loving GHOST®!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, extremely quick replies, questions answered, I had an issue which was at no fault of ghosts, but they handled it and resolved it extremely professionally! Excited to try my new flavours of preworkout next week, last one I had was amazing! Tastes 10/10 and really keeps me focused in the gym! Highly recommend!!!!

3 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you’re loving your GHOST®! Thank you for your support, Jay!

Rated 5 out of 5 stars

Love all of the Ghost products

Love all of the Ghost products! I recently purchased a full case of energy drinks and I forgot to apply my 20% off code at checkout. I messaged the Ghost team and asked if it was still possible to apply and by the next day they processed my discount and made sure I was taken care of. I already love Ghost but I am now a fan for life! Thanks Ghost squad!

2 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Hey Jacob, thank you for this epic review! Welcome to the GHOST® Fam!

Rated 5 out of 5 stars

Sorry quick easy fix!

Super quick and easily fixed my issue! Carol was great!

2 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you had a good experience with Carol, she's a rockstar!

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