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Review summary

Created with AI, based on recent reviews

Looking at 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent taste and quality, especially the protein and hydration supplements. The customer service team is frequently lauded for being incredibly responsive, helpful, and professional, often resolving issues quickly and efficiently. Many people appreciate the staff's friendly demeanor and their ability to address concerns promptly, making the overall experience very positive. However, some customers also noted issues with shipping costs, finding them expensive, and a few experienced problems with orders, such as damaged packages or missing items. There were also instances where customers reported delays in receiving confirmation or responses from support, and some received incorrect information regarding their orders.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent taste and quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising its exceptional quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers generally report positive experiences with their orders, often praising quick resolutions to issues... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered several products from pre workout bcaa and nitric oxide. They all taste great and give intense workouts. I ordered from Amazon and received a punctured unsealed package. Carol from custom... See more

Company replied

Rated 5 out of 5 stars

Update: took a bit of time but Tony managed to send a replacement. Flavours on point on Cinnabon! Would recommend. Made my first order after hearing great reviews. However parcel was delivered and... See more

Company replied

Rated 5 out of 5 stars

First of all I LOVE the product! I struggle to get enough protein in my diet and haven't found many mixes or supplements I actually enjoy. This is fantastic tasting hot cocoa - would never even thin... See more

Company replied

Rated 5 out of 5 stars

I ran into an issue with a recent product, but the Ghost customer support team handled it really well. Tony was incredibly responsive and made sure everything was taken care of quickly. It’s always re... See more

Company replied


Company details

  1. Vitamin & Supplements Shop

Information provided by various external sources

GHOST® at its simplest form is the world's first lifestyle sports nutrition brand. the name GHOST® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts. This is our ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had a great experience with GHOST Customer Support. They were incredibly helpful, kind, and efficient in resolving my issue. The process was smooth, and they handled everything quickly and professionally. I truly appreciate the excellent service — thank you so much!

Also the Cinnamon flavour is Delicious!!!

24 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for sharing your experience with our team, Laurie! We agree, GHOST® x CINNABON is delicious!

Rated 5 out of 5 stars

Really good products

Really good products, especially the Sour Strips line of products.

I have tested their EEAs, Preworkouts, Proteins (yummy) and creatine and all of them are amazing !

22 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your support, Edward!

Rated 5 out of 5 stars

I have known about ghost through my son…

I have known about ghost through my son Charles. He is a true believer! I trust my son’s judgment because he is a thorough researcher when it comes to supplements. He let me taste his hydration and joint supplements, and I fell in love with the taste. I’m hoping it will give me a little bit of relief due to having osteoarthritis. And the shipping and delivery was very fast thank you so much.
Sena Thompson

20 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Sena! We are so stoked to hear that you are loving GHOST® HYDRATION and GHOST® JOINT!

Rated 5 out of 5 stars

Great customer service!

I actually received a case of energy drinks that was damaged. I sent an email to GHOST, and they immediately responded! Even though I orded through Amazon (who didn't help), a GHOST rep assisted me and resolved the problem. I've never had any customer service resolve a problem so fast. Great overall experience, and will continue drinking GHOST.

18 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you had a good experience with our team! Thank you for being a part of the GHOST® Fam!

Rated 5 out of 5 stars

Customer service experience

I had a really great experience with customer service, specifically Carlos! I made an order end of January and while checking tracking I noticed it hadn’t moved in about 2 weeks after being with the carrier. I reached out and asked if anything could be done because I was really looking forward to receiving my order. Carlos went ahead and re sent my order to me and I received it about 4 days after reaching out to them. It was greatly appreciated!!! Thank you Carlos!

16 February 2026
Unprompted review
GHOST logo

Reply from GHOST

What an EPIC review, Shayna! Thank you for sharing your experience with Carlos, he's an absolute Legend!

Rated 5 out of 5 stars

Tony from customer service was amazing!

Tony from customer service was amazing! So helpful in helping me with my package issue.

19 February 2026
Unprompted review
GHOST logo

Reply from GHOST

So pumped to know that Tony was there to help; he’s a rockstar. We appreciate your support, Noah!

Rated 5 out of 5 stars

Small issue with order sorted ASAP

Had a small issue with an order and it was sorted within in 3 Emails. The team at ghost are always more than fair and understanding and their customer service is second to none. Hence why I will always return to them for their quality products

Chris from Scotland

19 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Hey Chris, we really appreciate you sharing your experience with our team! Thank you for being a part of the GHOST® Fam!

Rated 5 out of 5 stars

I needed some data on past orders

I needed some data on past orders, and Carlos was super helpful and send me all the data I needed in few hours since writing the mail. I am super thank ful and impressed with the service

18 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We are so happy to hear that Carlos was able to assist! Thanks for your review, Jan!

Rated 5 out of 5 stars

Excellent support

Excellent support, answered all problematic questions very quickly

17 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We've always got your back, Max!

Rated 5 out of 5 stars

I’m loving the Ghost Pump pre workout

I’m loving the Ghost Pump pre workout! I’ve noticed a huge difference in size when I started using it. All thanks to Amanda Bagley!

3 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thanks for sharing how you use GHOST® PUMP, that's definitely an EPIC product! Welcome to the Fam!

Rated 5 out of 5 stars

Which one to pick from?

With as many flavors as they have its hard to pick a favorite! Better tasting then the other leading brands out there imo

13 February 2025
Unprompted review
GHOST logo

Reply from GHOST

We’re stoked to hear that you’re loving GHOST®! Stay Legendary, Anthony!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Not only took the time to listen to my complaint but addressed it quickly. Ghost is the only whey protein and muscle builder I trust to put into my body.

11 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate you sharing your experience with our team! Thanks for your support, Angela!

Rated 5 out of 5 stars

Ghost support is amazing

Ghost support is amazing! Very responsive and takes care of their clients.

11 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We are always here to help! Thank you for this review, Oran!

Rated 5 out of 5 stars

Fast response from Tony

Fast response from Tony, website wasn't loading my history, points, etc.. App didn't let me sign on for a moment. All cleared up on its own and was able to make a purchase but Tony checked in to verify.

10 February 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Ryan! We are pumped to hear that Tony was able to help with your experience!

Rated 5 out of 5 stars

I ordered a set of hydration packets…

I ordered a set of hydration packets along with other supplements. When I opened the hydration stick pack, I was disappointed to find some of the packets appeared opened and empty. I reached out to the customer service team about this and they quickly responded and helped to resolve the issue. Their team was great, and ended up sending me a new pack. Thank you GHOST team!

8 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We're stoked to hear that our team was able to help! Thank you for your review, Cynthia!

Rated 5 out of 5 stars

Ghost has great customer service-…

Ghost has great customer service- quick, polite, efficient, and i like the way they call everyone “Legend” lol

7 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We’re happy to hear that you’re loving your GHOST®! Stay Legendary, Camila!

Rated 5 out of 5 stars

No complaints

Shipping, customer support, all is top notch quality, tastes good and has good macros, nothing bad to say.

1 December 2025
Unprompted review
GHOST logo

Reply from GHOST

We love hearing your feedback, Ahmad! Thank you for your support!

Rated 5 out of 5 stars

Absolutely great customer service.

Absolutely great customer service.. I had an issue with one shipment and contacted customer service and it was solved the next day… Thanks for being a great, reliable company..

6 February 2026
Unprompted review
GHOST logo

Reply from GHOST

We're happy to hear our team was able to take care of the issue! Thank you for your review, Eric!

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