Gianelle Reviews 

Excellent service, fast delivery and high quality.

⭐⭐⭐⭐⭐
I bought a piece from Gianelle as a gift for my girlfriend and it honestly exceeded my expectations. She absolutely loved it, and the quality was even better than I thought it would be. The fit was great and it looked exactly like the photos. You can tell a lot of care goes into their pieces. Definitely will be ordering again.

Ordered an outifit that consisted of a bodysuit, sparkly skirt and tights. Unfortunately, the order arrived later than expected, so I didn’t even try anything on. All items, including the tights, were returned unworn and in original condition. The tights were completely sealed and unopened.

I was informed that tights are non-refundable, despite the fact that they were clearly unused. What I find confusing is that the company accepts bikini bottoms and swimwear for refunds as long as the hygiene label is intact—despite the fact that such labels can be removed and replaced—yet a factory-sealed, unopened pair of tights is not eligible for a refund.

The bodysuit and skirt were refunded, but for the tights I was issued a store credit instead. Since the item was accepted back by the company which voids their terms and conditions, I don’t understand why a refund to the original payment method could not be processed rather than forcing store credit.

I appreciate that this is a small business, but policies like this feel unfair to the customer and place all the risk on the buyer. Unfortunately, this experience has put me off shopping here again, and I would advise others to be cautious before ordering.

Very very poor customer service. I ordered a dress from this store in November and returned it back within the timeframe. Paid for postage myself only to be accused of sending it back with a ‘broken’ security tag. This item was returned in excellent condition, it was only tried on once. After back and forth emails I was offered a store credit which in my opinion is not a satisfactory resolution. Very poor given the company will re-sell the dress and attach a new security ribbon.

Quality of the clothing was great but didn’t suit the stock. I received my order on 19/12/25 and emailed them to say that I was returning it and it was accepted. My order was refunded by credit note on the 7/01/26 which I am really disappointed with. I completely understand that returns are within 7 days however the post office was closed over Christmas / new year and it states specifically that it’s to be sent by post office. A bit of leeway over the Christmas period should be considered. Now stuck with a £102 credit note and don’t admire any other pieces.

AVOID!! I got two dresses for over £100 to try on after getting them back I was advised I can’t return and get a refund as an item was in the sale!! I was then advised to return and get credit I need to pay tracked and signed for postage which costed over £6 and the item was still returned to me, it’s a con. Not good quality either. Don’t waste your money!!

I’m a costume girl and absolutely love the fit of these one pieces!
I genuinely find it hard to find swimwear that helps pull you in and keep you held up in the right places but these really do.
Gave me so much more confidence.
Xx

I have ordered from gianelle for a few years now, great quality swimwear and fab customer service. Would recommend and will be ordering more swimwear next year to add to the collection!!

I have been ordering from Gianelle for the last year and a half and it’s my go to swimwear brand! Such premium quality and perfect fits. I’ve ordered bikinis and cover ups to complete a whole outfit for my friends hen do last year and my hen do this year! It’s been my saviour brand! Couldn’t rate it higher!! You won’t be disappointed!!

I paid to return a parcel and did not receive a refund
Please do not order from Gianelle as they would refuse a refund if your parcel was not tracked and signed for. I still paid for delivery with tracking and it said it was delivered to the recipient but Gianelle are claiming they haven't received it, therefore they are not refunding me.

This is the last time I would order from this place - 10/10 do not recommend.

Absolutely obsessed, the best customer service ever and I love all of my items, such good quality. Thankyou so much!!

Just wanted to say thankyou. I’ve been struggling sooooo bad with clothes post partum and I’m going away next week. My dress and bikini came today and it made me feel so good 😭😭😭🤍

Postage claims to be £3.50 on the delivery page but is actually £4.99, thought I'd buy anyway then ask for a refund thinking any reputable business would refund the difference (it's £1.50 but £4.99 is superrr expensive for shipping!!). Didn't receive a response sadly, which is kinda offputting from a customer service perspective. Nice dress and speedy delivery though

The girls at Gianelle are super friendly and helpful. My order arrived quickly, unfortunately one item didn’t fit me but the staff responded to my email fast and we arranged a return. My exchanged item arrived not so long after and I love all 3 of my pieces! Can’t wait to wear them in Ibiza this month xx

Ordered countless times from this place, their swimwear is the best I have found. The quality and fit is amazing and delivery is always super fast. My absolute go to for any swim/cover ups! x

The customer service at Gianelle is amazing. I had emailed requesting an exchange as my item was faulty. Lucy had responded in less than 24 hours and has already shipped my new item in the post with no hesitation. I would definitely recommend, the pieces are amazing and also fit perfectly too! 🩷

Don’t usually do reviews but the experience with this company I couldn’t not leave one! I Absolutely love all items purchased and am so happy with them! I ordered 3 swimsuits/kinis and a couple of cover ups. The quality and fit feel luxurious and the attention to detail in the designs really do stand out! I did have a little issue with a faulty strap and then slight delay in exchange which initially I was worried about but I popped them another email and they exchanged it for me next day delivery and added in a couple of items to apologise! Really happy with the customer service and Gianelle going the extra mile. Would definitely purchase more in the future and can’t wait to wear them all on my holibops, so thankyou 🫶🏽 Kiki x

There was some issues with my package because of royal mail but Gianelle was absolutely amazing on the communication and acted very fast and they resend my parcel again so it will be on time for my holiday.

Thank you once again Gianelle !

This swimwear is a must for every holiday!💗😍Literally the best quality and it makes you feel amazing!! ✨🙌🏻Been wearing this brand for a while now and it just keeps getting better! Obsessed with every piece they have 😍✨🙌🏻

The quality of the swimwear & clothing from this brand is amazing. Such a range to choose from & most unique & gorgeous designs! The sizing is perfect & the customer service is brilliant. Would definitely recommend!